ryansfreeze

Q: Magic Mouse keeps losing connection

For the past several days, my magic mouse keeps losing connection to my MacBook Pro, and most of the time it won't even connect at all. I thought the batteries needed changing at first, but that didn't help either. I keep going into my Bluetooth settings to try and manually connect it but, again, it didn't work. Can anyone suggest ways to try to fix this problem?

Magic Mouse, Mac OS X (10.7.4)

Posted on Sep 2, 2012 1:21 PM

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Q: Magic Mouse keeps losing connection

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  • by mediteran,

    mediteran mediteran Sep 23, 2013 4:52 PM in response to wave d
    Level 1 (0 points)
    Sep 23, 2013 4:52 PM in response to wave d

    wave d is right. No chance that the battery size is the problem. The springs in the contacts can compensate a difference of approx. +/– 4 mm. Btw, after 10th July, when I posted my "alcohol solution", I didn't need to clean the contacts and batteries again. No problems with three mice in extensive daily work.

  • by lissard,

    lissard lissard Oct 2, 2013 2:22 PM in response to Keith Jones
    Level 1 (0 points)
    Oct 2, 2013 2:22 PM in response to Keith Jones

    So glad i seen this! I was on my 2nd magic mouse and could'nt figure out what was going.  Didn't realized it happened after i turned bluetooth on on my phone! When i called in was told off all the years tech had worked for apple i was the first with  problem!!! yeah right!!

  • by Terri185,

    Terri185 Terri185 Oct 7, 2013 2:57 PM in response to ryansfreeze
    Level 1 (0 points)
    Audio
    Oct 7, 2013 2:57 PM in response to ryansfreeze

    You are a genius!!! Thank you SO much.  It started occuring right after I changed the batteries so as soon as I read your post, I knew it was my solution!

  • by bjprc,

    bjprc bjprc Oct 12, 2013 8:04 PM in response to ryansfreeze
    Level 1 (9 points)
    Notebooks
    Oct 12, 2013 8:04 PM in response to ryansfreeze

    As an electronic engineer, having the same problems and seeing so many discussion groups on the matter, it is baffling. Because the solution is so stupidly simple. I put some aluminum foil on the + sides of the batteries and for the first time all works 100%. The mouse even connects itself, what it nearly never did before. All the other stuff like reset PRAM etc. is a waste of time. I forgot who gave me the tip but that was GREAT. Now where are the Apple engineers?

  • by Andy_G_WI,

    Andy_G_WI Andy_G_WI Oct 15, 2013 7:00 AM in response to ryansfreeze
    Level 1 (0 points)
    Oct 15, 2013 7:00 AM in response to ryansfreeze

    After months of being frustrated with my magic mouse connection issues, I've finally pinpointed the scenario in which it loses the connection. The frustrating part is I have no clue how to fix it.

     

    My mouse loses it's connection during iPad syncing with iTunes. Why in the world that happens is a mystery to me!!

     

    Anyone else see this pattern?

  • by bjprc,

    bjprc bjprc Oct 15, 2013 7:16 AM in response to Andy_G_WI
    Level 1 (9 points)
    Notebooks
    Oct 15, 2013 7:16 AM in response to Andy_G_WI

    OK, if it is not the  aluminum solution (see my post) that helps, difficult to say. How do you sync? Wifi? Or other? As the mouse uses bluetooth, I am not sure it could get "confused" by your iPad. Very strange. Maybe useles tip but try to sync with wifi off, use cable, and ipad also no wifi  (my old iPad has no bluetooth, not sure aboput the new ones). I sync with the cable to USB port, no issues. But sure try the aluminum paper trick. Worked magis.

  • by Kort,

    Kort Kort Oct 15, 2013 8:30 AM in response to ryansfreeze
    Level 3 (840 points)
    Desktops
    Oct 15, 2013 8:30 AM in response to ryansfreeze

    I have two MM on different computers. I notice that one looses the connection more easily than the other, but will always get it back after waiting several seconds and tapping it on the desk once or twice. For the most part, I find using Energizer AAs keeps a good connection, *UNTIL* the batteries start to get low. Then loosing the connection gets more frequent until they are replaced. I've yet to try using the Apple batteries or rechargables yet. I plan to order some today though.

  • by bjprc,

    bjprc bjprc Oct 15, 2013 8:55 AM in response to Kort
    Level 1 (9 points)
    Notebooks
    Oct 15, 2013 8:55 AM in response to Kort

    You need to insert a bit of alu foil in the + terminals. Done.

  • by Kort,

    Kort Kort Oct 15, 2013 9:03 AM in response to bjprc
    Level 3 (840 points)
    Desktops
    Oct 15, 2013 9:03 AM in response to bjprc

    I appreciate that it might work and have yet to try it, but it's really not a great solution for the long term. Better than nothing though, thanks. You're right, the Apple engineers need to step up to the plate and fix this.

  • by Jane Carter,

    Jane Carter Jane Carter Oct 19, 2013 10:41 AM in response to Kort
    Level 1 (0 points)
    Oct 19, 2013 10:41 AM in response to Kort

    No battery problem here, here is what I found. First, my grandson uses the keyboard and mouse constantly with his games that the batteries do get some hard work. And you have to keep your keyboard batteries up, as well as the mouse ones.

     

    But here is what happened twice, one of our DOG HAIRS got stuck in the 'eye' of the mouse and once I took it out with tweezers, the mouse worked fine.

  • by Steve Rogers,

    Steve Rogers Steve Rogers Oct 31, 2013 12:55 PM in response to sbeddoesdesign
    Level 1 (120 points)
    Oct 31, 2013 12:55 PM in response to sbeddoesdesign

    I find a little sausage of Blu-Tack under each battery sticks them into their cradles perfectly. Don't put padding on the outside, it will curve the access door outwards, making it more likely to drag on your desk and even get permanently out of shape. Just glue them in!

  • by Ajay Sandhu,

    Ajay Sandhu Ajay Sandhu Nov 3, 2013 4:01 AM in response to sbeddoesdesign
    Level 1 (0 points)
    Nov 3, 2013 4:01 AM in response to sbeddoesdesign

    Thank you for the solution. I was struggling with this issue for months.

  • by EPow33,

    EPow33 EPow33 Nov 4, 2013 10:24 AM in response to ryansfreeze
    Level 1 (0 points)
    Nov 4, 2013 10:24 AM in response to ryansfreeze

    The piece of paper worked for me.  I put right in the middle of the 2 batteries and the problem has seem to stop.  Thanks everyone for the advice.

  • by BrianBoru,

    BrianBoru BrianBoru Nov 4, 2013 4:26 PM in response to bjprc
    Level 1 (0 points)
    Nov 4, 2013 4:26 PM in response to bjprc

    The piece of paper worked for me too for a while then I guess the paper lost its snugness so I'd have to change. I'm assuming not every mouse has this problem or this thread would be longer. The Engineers tin foil is working great so far and I agree with 'where are the Apple Engineers'

     

    My question now is, if I take my mouse into an Apple Store will this be a known problem to Apple and they'll just replace my mouse?

  • by IT Supporter,

    IT Supporter IT Supporter Nov 18, 2013 3:05 AM in response to ryansfreeze
    Level 1 (42 points)
    Nov 18, 2013 3:05 AM in response to ryansfreeze

    Hi Guys,

     

    I have this issue as well and the PRAM / SMC Reset didn't work. I have tried all the shutdown BT, restart system, re-enable BT and used Clean My Mac to dump the junk etc., - still got the problem. I am using MBP with Mobee Chargers for Apple Magic Mouse and BT Keyboard with Mobee rechargeable battery packs. Both have been working fine until very recently but now drop BT connections frequently - the mouse drops every few seconds. Had to resort to wired USB Mouse for now as cannot work with that.

     

    The only recent addition to the desk has been an iPhone 5s - and this connects wirelessly to car system when out of office. Had an iPhone 4s until a few weeks ago.

     

    Could this be the problem ? Has anyone else found this too ?

     

    T.

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