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iTunes Match issues on iOS 7

92549 Views 377 Replies Latest reply: Mar 28, 2014 8:48 AM by NoBo Mac RSS
  • jjmf Calculating status...
    Currently Being Moderated
    Oct 15, 2013 12:18 AM (in response to Jack Stachowicz)

    Well, it's not just 5s, as I'm using a 5, and I have problems with that too. Often a playlist with 100 songs, suddenly only has 3 or 4 songs and is even missing the title song, or the message comes back that I'm "not authorized to play this content." The whole, cloud, match, itunes and iOS ecosystem is a massive failure for me right now... IAnd as I've listed above, I've got Apple TVs all over the house that won't play any of my cloud based library right now. It will play previews, and shows that I own them, but the ball spins, and spins, and then gives up. Try to buy a new item, sure, fine.... but not on an Apple TV. Only on a computer.... I'm really fed up with this kind of stuff, because it always occurs behind the scenes, when I haven't done anything to change settings... So tomorrow, when the Apple TV help line in the midwest opens again, I'll call them, and they'll charge me a service call to fix whatever they've done on their end to screw up what was a perfectly good streaming system on the TV... I think I'll turn off the auto update feature, and wait with bated breath to see how each update plays, before I allow my machines to update in the future...

  • jjmf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 12:21 AM (in response to jjmf)

    And this is what it feels like to be "on the bleeding edge" of technology....

  • Robby153 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2013 1:51 AM (in response to jjmf)

    Good one jjmf!

     

    I had a simpler set of problems than all of you, and found peace in turning off iTM entirely and doing a hard sync via USB cable and manually managing songs during the sync. I finally did a Restore of the phone in iTunes in order to clean the slate entirely. The phone now has all my songs, and I am comfortable with putting new songs on my laptop and doing a hard sync again. [512atx recommended as much in another thread -- link above somewhere]

     

    I agree that there are probably new hidden bugs involving the trilogy of iTunes, iCloud, and iOS 7.0.2 but until Apple makes everything internally consistent -- we bleed.

     

    Have you read the new User Guide for iOS 7? There may be some clues in there for you.

     

    http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf

     

    My thread:

     

    https://discussions.apple.com/message/23297277#23297277

     

    Good luck!

  • ajlewis1851 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 8:49 AM (in response to pd18)

    Well we have been with iOS 7 for too long and have been seeing more and more problems throughout the entire system. But iTunes Match and the Music App seem to be hurting more than anything and I find this funny since Apple "Loves Music" so much. Here is everything so far from what I have experienced:

     

    - iTunes Match Infinite "Loading Bar" (fixed by network settings)

    - Album art completely missing (fixed with Full Restore)

    - Music stuck in Landscape Album View (fixed with rotating phone over and over)

    - Songs in iCloud will not download (fixed with continuously hitting the cloud download button and getting lucky)

    - Custom Playlists not appearing (temporary fix by Full Restore; problem returned)

    - Editing Playlists crashes the Music App (no found fix so far)

    - Quick Music Controls in Control Center Do not work (fixed open music app and manually tap play)

    - New Music not auto-downloaded to iPhone or iPad (Auto-Download is on in settings; no fix)

    - Purchased music randomly not appearing in songlist directly after purchase (fixed with Restarting Phone)

     

    This list is pretty scary when you consider that these are all of the bugs and errors I have seen in just the "MUSIC" app so far!! Funny to me, my dad hated iOS7 SOOOO much that he went to Best Buy and bought an iPhone 5 that they still had with iOS6 on it! We also went to our local Apple store and beleive it or not but the worker on the floor told my dad that a lot of the older people are coming in to try and downgrade, and that his supervisor even hates his phone now!

     

    Apple, you are planning to bring out new iPads and Macbooks this year, and then begin working on TV Products, more New iPhones and iPads, Wearable Tech and more next year and your company can't spend the time to fix all of these issues?? I had these issues in every string of my beta with iOS7... whoever decided that the beta was good enough should probably be taken off of the Software Team. I get more reliability in features and software from Google now!

  • Robby153 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2013 9:05 AM (in response to ajlewis1851)

    Gleaning two positives from above, which have worked well for me:

     

    -- Restart Phone [hard restart holding down both home and on/off buttons until white apple logo appears]

    -- Full Restore [in iTunes -- radical move so read up on it, back up the phone first, etc.]

     

    These two steps are now a "must do" for problems IMO -- a sad state of affairs for Mac fans everywhere.

     

    One is reminded of the Apple Maps fiasco when it was released. Will Cook have to apologize publicly for the unholy trinity of problems with iOS 7, iTunes and iCloud?

  • Darryl Mylrea Calculating status...
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    Oct 15, 2013 9:13 AM (in response to Robby153)

    The thing is, with this iTunes Match/Music/iOS 7 fiasco, I have not really seen it take any headlines anywhere, and that is mostly because the masses don't subscribe to iTM, and hence, don't have many of the Music app-related issues we face.

     

    One thing I believe strongly in is that regardless of how many "I FIXED IT by..." posts there are here, none of them are a permanent fix.  They are band-aids, and for all the trouble it is to reset an iPhone and restore it, only for it to work for a week or two is too much trouble for me.  Until Apple gives us an iOS update that specifically says it addresses the iTM issues, I pretty much ignore all the "I FIXED IT" posts because their problems will come back to haunt them again.

     

    My iTunes match mostly works, but sometimes, out of the blue, it starts acting up again.   Items that are physically ON the iPhone seemingly are gone.  That is my main issue. 

     

    The whole iTM thing is majorly broken in iOS 7.  Apple should be considering giving everyone a free 1 YR renewal to iTM when they finally fix this for all the time and effort and frustration we have endured.

  • Robby153 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2013 9:51 AM (in response to Darryl Mylrea)

    By leaving iTM on, you are "consenting" IMO to having your local song files on the phone removed when iTM kicks in per the new User Guide we discussed recently. This may be new to iOS7. And at a minimum Apple should have been clear about the items to be LOST by dropping iOS6 so folks could choose their poison.

     

    If you move in and out of WIFI coverage the above will happen each time IMO.

  • Darryl Mylrea Level 1 Level 1 (105 points)
    Currently Being Moderated
    Oct 15, 2013 11:53 AM (in response to Robby153)

    Robby153 wrote:

     

    By leaving iTM on, you are "consenting" IMO to having your local song files on the phone removed when iTM kicks in per the new User Guide we discussed recently. This may be new to iOS7. And at a minimum Apple should have been clear about the items to be LOST by dropping iOS6 so folks could choose their poison.

     

    If you move in and out of WIFI coverage the above will happen each time IMO.

    As i've stated before, I disagree with your interpretation of the new user manual.  I do not believe the iTM that is part of iOS7 is designed to remove manually downloaded cloud-based music at it's own whim.  The ability to listen to downloaded music without network access is a feature that would render the service useless if they changed that.

     

    According to the user manual you frequently refer to, it explicitly states that SYNCED music is removed (which differs from DOWNLOADED music) when you enable iTM, but Downloaded music is ONLY removed when space is needed on the iPhone. 

     

    Below are some snippets of info from the user manual and the FAQ page for iTunes Match.

     

    The behavior we are experiencing is NOT a feature or expected, it's a bug and is hindering the functionality of iTM that Apple designed into it.

     

    From page 63 of said user manual:

    Note: When iTunes Match is on, downloaded music is automatically removed from iPhone as

    space is needed, starting with the oldest and least-played songs. An iCloud icon ( ) appears

    next to removed songs and albums, showing that the songs and albums are still available

    through iCloud but not stored locally on iPhone.

     

    From the iTunesMatch FAQ:

    Does iTunes Match stream or download songs?
    On a computer, any songs stored in iCloud will stream over the air when played, though you can download them at any time by clicking the iCloud download button. iOS devices will start playing tracks from iCloud as they download and will store them so that you can listen to them later even if you don’t have a network connection. Apple TV only streams songs.

  • Gorskon Calculating status...
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    Oct 15, 2013 12:01 PM (in response to Darryl Mylrea)

    One thing I believe strongly in is that regardless of how many "I FIXED IT by..." posts there are here, none of them are a permanent fix.

    Mine appears to have been a permanent fix. I've had no problems with iTunes or iTunes match since I followed the steps suggested several days ago on this thread (October 4).

  • Darryl Mylrea Level 1 Level 1 (105 points)
    Currently Being Moderated
    Oct 15, 2013 12:07 PM (in response to Gorskon)

    Gorskon wrote:

     

     

    One thing I believe strongly in is that regardless of how many "I FIXED IT by..." posts there are here, none of them are a permanent fix.

     

    Mine appears to have been a permanent fix. I've had no problems with iTunes or iTunes match since I followed the steps suggested several days ago on this thread (October 4).

     

    Mine was working for over a week, as well, until one day it started doing the same thing again.  So, for me, a week wasn't permanent. 

  • Gorskon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 12:09 PM (in response to Darryl Mylrea)

    Mine was working for over a week, as well, until one day it started doing the same thing again.  So, for me, a week wasn't permanent. 

    Well, I am out to nearly two weeks now. No problems. Of course, I did order the 5S, which should be showing up around the end of the month according to the Apple Store; so we'll see what happens when I set it up and get it running... :-)

  • jjmf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 12:20 PM (in response to Jack Stachowicz)

    I think that it is an itunes thing... I just got off the phone with tech support at Apple, and they said there is a problem going on in itunes, affecting a number of users... I shared the whole gamut of issues that we're talking about here including the way its affecting the apple Tv universe. They kicked it up to a senior tech, who referred it to engineering. So it is new, it is a problem that isn't resolved. It has been reported by other users, and Apple confesses that they "own it" right now. Stay tuned. Probably a background software update.

  • Robby153 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2013 12:30 PM (in response to jjmf)

    imTunedin.

     

    Thanks

  • Robby153 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 15, 2013 12:34 PM (in response to Darryl Mylrea)

    Thanks Darryl I now see your point, although iTunes may not be working the way Apple intended.

  • PFox78 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 15, 2013 5:01 PM (in response to Darryl Mylrea)

    Hi all, I recently came across the issue many of you were noting regarding iTunes Match wiping out synced music on the device. This is beyond stupid. Previously, you were able to sync any music to your device and then turn on iTunes Match. If I have a 64 GB iPhone and iPad, why should I have to download music and have to use valuable, limited bandwith when it's available on my computer? It's just ridiculous.

     

    That said, I think I may have found a solution. I did some searching and saw this blog post. According to the writer, if you follow these steps, it'll allow you to sync music, then turn on iTunes Match and keep all synced music.

     

    http://www.aaronheise.com/2013/09/making-itunes-match-not-suck-for-ios-restores/

     

    I'm currently trying it right now. It's taking a while, but if anyone else wants to give it a shot, here you go.

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