Cybermaster
Level 1 (8 points)
Mac OS X

Q: isight not recognized in Skype after 10.8.5 upgrade

Hi, yesterday after upgrading my macbook air 2013 to osx mountain lion 10.8.5 my isight webcam stopped working in skype, work ok with other programs likeas messages and photobooth. Today i've formatted the machine and make a fresh install, but same problem... any suggestions?

 

Thanks, Andrea

Posted on Sep 13, 2013 12:08 PM

by Cybermaster,Solvedanswer
Cybermaster Cybermaster
Level 1 (8 points)
Mac OS X
A:

I found this in google: http://community.skype.com/t5/Mac/OS-X-10-8-5-Broke-Skype-Video/td-p/1891729/pag e/2

 

The Skype for Mac Engineer:

 

Hey all!

 

After some investigation, we have found that the OSX 10.8.5 update is missing a specific file that would allow some apps such as Skype or iMovie to access the built-in facetime camera on Mid-2013 MacBook Airs.

 

At this point, we are not sure how this can be fixed, and we'll get in touch with Apple to see how we can solve this.

 

From our tests, however, external webcams should work. It's not the best workaround, but until something gets fixed, that is the only known (and hopefuly temporary) solution.

 

 

For the more tech-savvy readers:

The 10.8.5 update updated a CoreMediaIO plugin that accesses the MBA camera, but didn't bundle the 32-bits version of it.

Other (older and newer) versions of the OS do include a universal version (32 and 64 bits), but not 10.8.5.

This means 32-bits apps such as Skype or iMovie cannot load the plugin, making the built-in facetime camera invisible to these them.

--
Thibault
Skype for Mac Engineer

Posted on Sep 13, 2013 4:14 PM

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Q: isight not recognized in Skype after 10.8.5 upgrade

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  • by fabianoleal,

    fabianoleal fabianoleal Oct 14, 2013 9:16 PM in response to Cybermaster
    Level 1 (0 points)
    Oct 14, 2013 9:16 PM in response to Cybermaster

    Thank you!!!

  • by leandroff,

    leandroff leandroff Oct 16, 2013 5:42 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 16, 2013 5:42 AM in response to Cybermaster

    Thanks a lot for posting the workaround. It works for me on Skype, but in my company we use LYNC (from Microsoft) for online meetings and the iSight camera on my MacBook Air Mid-2013 still does not work.

    Any other suggestions? I'm struggling without the camera for the several meetings I attend every week.

    The error message I get when launching a meeting in LYNC Version 14.0.0 (110823) is:

    " Your webcam is not available. Make sure that your webcam is correctly configured and is not being used by another application. Then start the call again."

    And there is no other application using the camera running at the same time.

     

    Leandro

  • by CharlieSwing3,

    CharlieSwing3 CharlieSwing3 Oct 23, 2013 1:38 PM in response to Cybermaster
    Level 1 (0 points)
    Oct 23, 2013 1:38 PM in response to Cybermaster

    OMG Thank you so so much, it was driving me crazy! I downloaded the plugin from the link you provided (did not have time machine) and it worked like a charm!

     

    Charlie

  • by danivoic,

    danivoic danivoic Nov 30, 2013 4:54 AM in response to leandroff
    Level 1 (0 points)
    Nov 30, 2013 4:54 AM in response to leandroff

    Hi Leandro,

     

    I have the same problem. I think it is related to the Mac Lync software. As with your case, Skype works for me, but the company Lync does not. However, when I run the Lync client for Windows (with Parallels and Windows7) I can use the camera! I guess Microsoft owes us a Lync Mac client update to solve this problem.

     

    Daniel

  • by kermit1233,

    kermit1233 kermit1233 Dec 26, 2013 4:05 PM in response to Cybermaster
    Level 1 (0 points)
    Dec 26, 2013 4:05 PM in response to Cybermaster

    I don't know what I've done wrong but this isn't working for me.

  • by mtdrew99,

    mtdrew99 mtdrew99 Apr 11, 2014 8:13 AM in response to Cybermaster
    Level 1 (0 points)
    Apr 11, 2014 8:13 AM in response to Cybermaster

    If replacing "Macintosh HD/Library/CoreMediaIO/Plug-Ins/DAL/AppleCamera.plugin" has not worked to resolve this issue, I would recommend:

     

    - Remove "Macintosh HD/Library/Application Support/iMovie*" (* - wildcard)

       Note: Most systems will not have anything labeled iMovie, but a migration from an older system may

     

    - Drag /Applications/iMovie.app to Trash

     

    - APP STORE: Purchases tab, Install iMovie

     

    I have confirmed that this will fix the issue, no need to download a replacement plugin to resolve the iMovie issue.

     

    Regards, Drew

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