HT201363: About Apple ID security questions
Learn about About Apple ID security questionsQ: Hey , I reset my password on my AppleID , before two weeks, but i dont recived new password on my email address, and now i cant bu ... Hey , I reset my password on my AppleID , before two weeks, but i dont recived new password on my email address, and now i cant buy anything in app store and can use my iphone normal.What to do now ???? more
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Helpful answers
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Oct 16, 2013 7:13 AM in response to PavelfromBGRby sheila_m.,Hey Pavel,
It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
