Skip navigation

No sound after upgrading to ios 7.2

5399 Views 14 Replies Latest reply: Nov 21, 2013 3:29 PM by Solkod RSS
eliovicu Calculating status...
Currently Being Moderated
Oct 16, 2013 4:58 AM

No sound at all on mi iPad 2 after upgrading to iOS 7.0.2 one week ago.

Already tried all the configuration options.

Please, anybody had the same problem an solution?

Thanks in advance

iPad 2, iOS 7.0.2
  • Diavonex Level 9 Level 9 (58,775 points)
    Currently Being Moderated
    Oct 16, 2013 5:06 AM (in response to eliovicu)

    Reset iPad

     

     

    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

     

     

    Note: Data will not be affected.

  • FatBot79 Calculating status...
    Currently Being Moderated
    Oct 16, 2013 9:03 AM (in response to eliovicu)

    I am having the same issue.  Did a Google search and tried numberous different "fixes", including the one mentioned above, and got no where.  Chatted with Apple support and they had me reinstall iOS 7.0.2 and that still didn't work.  I am at a loss...SMH!

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Oct 16, 2013 9:17 AM (in response to eliovicu)

    Have you checked your side switch settings? It could be set to be controlling "Mute" rather than "Lock Rotation".

     

    http://support.apple.com/kb/HT4085

  • FatBot79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2013 9:19 AM (in response to SergZak)

    I think I have tried about everything

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Oct 16, 2013 9:30 AM (in response to FatBot79)

    What about restoring *as new* under iTunes (make a backup first)? Immediately after the restore, check the sound (remember to verify the side switch setting as above). If the sound works, the glitch was likely somewhere in your old settings and if you restored from a backup, it's likely contained within that backup as well. In this case, you'll have to setup the iPad from scratch (assuming the sound works after restoring as new).

  • FatBot79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2013 9:30 AM (in response to SergZak)

    I did all that too.  BTW, this happened while I was in a FaceTime call and now none of the sound works except with headphones.

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Oct 16, 2013 9:38 AM (in response to FatBot79)

    In that case (& being restored as new) with the headphones working, I would expect it to be a hardware fault. One thing to try is to insert the heaphone plug into the jack and remove it (do this multiple times). Also, with the headphones plugged in, try twisting the plug back and forth within the jack. There's an internal switch in the headphone jack that switches the audio output from the speaker to headphones. There's a chance that this switch is either dirty or has failed or the speaker has simply blown (or something related).

     

    If this doesn't work, take the iPad in to a Genius Bar to be evaluated. If it's deemed a hardware fault and you still have a valid warranty, they should swap out your defective device for another.

  • FatBot79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2013 9:52 AM (in response to SergZak)

    Yeah, tried the headphone jack thing too.  Just my luck to have a defective iPad.

  • lizdance40 Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Oct 16, 2013 9:57 AM (in response to eliovicu)

    I found a Mute in the control center that is not tied to the mute in settings - HUH?

    Anyway, my iPad was "mute" so I swiped up to open control center and tapped on the bell icon, a small notice popped up in the center saying "mute off".

     

    Puzzled, since I have the mute set to off in settings.  So yet another way to mute the device?  Which overrides the other?

  • FatBot79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2013 10:08 AM (in response to FatBot79)

    Does anybody know what the cost would be to repair this or how to find out if it is the headphone jack or the loudspeaker itself that is bad?  I am the DIYer type and saw a video on YouTube and didn't look that difficult, just need to be carefull and have the proper tools.

  • SergZak Level 4 Level 4 (3,285 points)
    Currently Being Moderated
    Oct 16, 2013 10:26 AM (in response to FatBot79)

    You can easily verify the speaker (assuming you know what actual lines are leading to it's operation) by using a known good audio source like another MP3 device or virtually anything with a lower-level output. If, as you say the headphones are working on the iPad in question, you could even use that as an output to test the speaker as long as you build some sort of connector to get the audio from the iPad's headphone jack to the speaker.

  • Klaliberte Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2013 9:12 PM (in response to eliovicu)

    I have the same problem, my sound comes and goes, comes and goes.  A minute ago I was watching a show, I went out to post on Facebook, came back in, sound gone.  Tomorrow sound will be back and then maybe or not, sound will randomly go.  I'm not happy to spend this kind of money for it to last less long than a PC. :(

  • isthistobe Calculating status...
    Currently Being Moderated
    Oct 28, 2013 3:59 PM (in response to eliovicu)

    after updating my ipad3 weeks ago the sound went completely out

    ive gone weeks with out sound only works with headphones if

    i tap the screen at once with two fingers at the bottom the sound will come back but cut out

    its deff not an ipad problem its the software, its ******** i want it fixed i dont use my ipad as much because

    theres no sound !

  • Solkod Calculating status...
    Currently Being Moderated
    Nov 21, 2013 3:29 PM (in response to eliovicu)

    Hi there,

    I had the same no sound problem on my iPad. so went looking for help on the internet, but unfortunately everyone seemed to be repeating the same answers, which I was a bit annoyed by! So went back and tried the things no one mentioned and luckily I found out the solution..!!

    This is what I did and it solve the problem.

     

    Go to :

     

    Settings

    Sounds.   --->> At the bottom of the page where it said  Lock sounds swipe left to turn it off meaning the switch will go left and turn white from green. That is it. Hope this help.

    Thanks to everyone tried to help.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.