1 2 3 Previous Next 32 Replies Latest reply: Feb 15, 2014 11:42 PM by justagurlinseattle
justagurlinseattle Level 1 Level 1 (0 points)

I have a MacBook Pro mid 2012

2.5 GHz Intel Core 5

4 GB 1600 MHz DDR3

Mac OS X Lion 10.7.5

Safari 6.0.5

 

 

Safari is crashing on me with only 2 windows open and 2 tabs each window.....

It is crashing within 10 minutes of launching it..

this has been happening for 2 weeks....

 

I heard that extentions can do this, BUT, I had no extentions at the time this started...

I added a few to see what would happen, and this is not making any difference....

Extentions I added are Ad Block- I did not have this before....

ebay, Translator......  anyway.... It crashes with and without these few extention and has

for over 2 weeks.....

 

It is getting to the point where I am having to use Chrome and Firefox....

 

I LOVE Safari and have been a huge fan for a long time.....

 

Can somebody please help me with this?????


MacBook Pro (13-inch Mid 2012), Mac OS X (10.7.5), Lion -
  • 1. Re: Safari constant crashing.... and slowing up my whole computer...
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Might be a Safari plugin causing the browser to crash ...

     

    See if you can try this before Safari crashes.

     

    From your Safari menu bar click Safari > Preferences then select the Security tab.

     

    Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • 2. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 3. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    Hi Carolyn,

     

    I tried that.... it did not help..... Thank you for trying tho.... :-)

     

     

     

    Hi LInk.....

     

    Thnak you for your help on this....

     

     

    I tried searching for Show Log List and It is not under VIEW......

     

    It gave me nothing.....

     

    So, this is all I could find...... this is a snipet from ALL MESSAGES......

     

     

    I'm sorry if this is not the correct info.....

     

     

     

     

     

    10/17/13 4:08:36.797 AM [0x0-0x7b07b].org.mozilla.firefox: AVF info: RingBufferPool wr:0, rd:2, reset:2, warning:0

    10/17/13 4:11:13.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=1902[GoogleSoftwareUp] clearing CS_VALID

    10/17/13 4:15:38.000 AM kernel: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT

    10/17/13 4:15:38.000 AM kernel: macx_swapon SUCCESS

    10/17/13 4:32:46.464 AM com.apple.usbmuxd: _heartbeat_failed heartbeat detected detach for device 0x3b-192.168.0.16:0!

    10/17/13 4:53:27.876 AM Dock: kCGErrorIllegalArgument: CGSReleaseWindow: Invalid window 1130

    10/17/13 4:57:02.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:57:02.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:57:10.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:57:10.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:57:13.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:59:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:59:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:59:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 4:59:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:01:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:01:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:01:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:01:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:07:50.000 AM kernel: (default pager): [KERNEL]: default_pager_backing_store_monitor - send LO_WAT_ALERT

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: checkDecoderUsage, vaCodecString: <Gen7>

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: pp_hw_name: RenderingEngine, id: 3ea, m_pp_nowait: 1

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: checkDecoderUsage, vaCodecString: <Gen7>

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: pp_hw_name: RenderingEngine, id: 3ea, m_pp_nowait: 1

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: RingBufferPool wr:0, rd:2, reset:2, warning:0

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: checkDecoderUsage, vaCodecString: <Gen7>

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: pp_hw_name: RenderingEngine, id: 3ea, m_pp_nowait: 1

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: RingBufferPool wr:0, rd:2, reset:2, warning:0

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: checkDecoderUsage, vaCodecString: <Gen7>

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: pp_hw_name: RenderingEngine, id: 3ea, m_pp_nowait: 1

    10/17/13 5:08:57.448 AM [0x0-0xa40a4].com.apple.Safari: AVF info: RingBufferPool wr:0, rd:2, reset:2, warning:0

    10/17/13 5:08:57.517 AM [0x0-0xa40a4].com.apple.Safari: AVF info: RingBufferPool wr:0, rd:608, reset:586, warning:0

    10/17/13 5:09:56.000 AM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=1979[GoogleSoftwareUp] clearing CS_VALID

    10/17/13 5:10:33.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:10:40.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:10:51.827 AM com.apple.SecurityServer: Killing auth hosts

    10/17/13 5:10:51.827 AM com.apple.SecurityServer: Session 100019 destroyed

    10/17/13 5:10:52.016 AM com.apple.SecurityServer: Session 100022 created

    10/17/13 5:10:53.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:10:54.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:10:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:10:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:11:08.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:11:08.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:11:17.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:11:19.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:11:22.084 AM [0x0-0x7b07b].org.mozilla.firefox: NOTE: child process received `Goodbye', closing down

    10/17/13 5:11:35.000 AM kernel: macx_swapoff SUCCESS

    10/17/13 5:11:37.000 AM kernel: (default pager): [KERNEL]: default_pager_backing_store_monitor - send LO_WAT_ALERT

    10/17/13 5:12:08.000 AM kernel: macx_swapoff SUCCESS

    10/17/13 5:35:25.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:35:25.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:37:57.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:38:29.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:38:29.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:38:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:38:55.000 AM kernel: IOSurface: buffer allocation size is zero

    10/17/13 5:38:55.000 AM kernel: IOSurface: buffer allocation size is zero

     

     

     

     

    Under Crash report it is only giving me iTunes...... iTunes tried to open, But, I closed it as I do not need iTunes open.....

     

     

     

    This only thing I can find for Safari is Diagnostic Reports......

     

    It lists Mail....

    PluginProcess

    Pluginprocess

     

    then at the bottom it says

     

    Safari_2013-10-06

     

     

    would info from that window help you????

     

     

     

    Thank you so much for helping me with this.... I really appreciate it.....

     

    Let me know what other info would help on this....

  • 4. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    What exactly happens when Safari crashes?

  • 5. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    Hi Linc,

     

    Thank you for your help....

     

    Safari- I keep getting the spinning ball..... and it freezes my whole computer

    and I have to force quit Safari.....

     

    This happens if I hve only a few windows open.... and a few tabs on each window....

     

     

    In my activites monitor, I am getting more page outs than in, if that helps....

     

    and I am also using 3.8 GB of Memory.....

     

     

    the other day it said Safari was using 1.9 G's of memory....

    I only have 4 GB....

     

     

     

    On my console.... I just copied and pasted the last minute of when it happend again....

     

    on the left menue, right under ALL MESSAGES  it says Safari......

     

    here is what it said when it just froze again...... and it freezes quite a few times a day, sometimes when Safari

    has only been open for a few minutes......

     

     

     

    10/17/13 4:29:50.000 PM kernel: /SourceCache/AppleFSCompression/AppleFSCompression-37/Compressors/Dataless/comp ressorType5Kext.c:532: Error: post_request error for /.DocumentRevisions-V100/PerUID/501/59/com.apple.documentVersions/4DF1D763-E915 -456D-BEC7-AB096E62C78B.JPG: 35

    10/17/13 4:29:50.000 PM kernel: decmpfs.c:1309:decmpfs_read_compressed: decmpfs_fetch_uncompressed_data err -35

    10/17/13 4:30:04.881 PM com.apple.revisiond: [ERROR] genstore_chunk_interface.m:GSChunkedFilesSatisfyReadRequest:442  no chunk store for fsid 234881026 fileid 6109435 offset 0 size 65536

    10/17/13 4:30:05.000 PM kernel: /SourceCache/AppleFSCompression/AppleFSCompression-37/Compressors/Dataless/comp ressorType5Kext.c:532: Error: post_request error for /.DocumentRevisions-V100/PerUID/501/59/com.apple.documentVersions/4DF1D763-E915 -456D-BEC7-AB096E62C78B.JPG: 35

    10/17/13 4:30:05.000 PM kernel: decmpfs.c:1309:decmpfs_read_compressed: decmpfs_fetch_uncompressed_data err -35

    10/17/13 4:30:19.896 PM com.apple.revisiond: [ERROR] genstore_chunk_interface.m:GSChunkedFilesSatisfyReadRequest:442  no chunk store for fsid 234881026 fileid 6109435 offset 1703936 size 28911

    10/17/13 4:30:20.000 PM kernel: /SourceCache/AppleFSCompression/AppleFSCompression-37/Compressors/Dataless/comp ressorType5Kext.c:532: Error: post_request error for /.DocumentRevisions-V100/PerUID/501/5f/com.apple.documentVersions/FE04371C-84A5 -45FA-A187-A622541F3EFA.JPG: 35

    10/17/13 4:30:20.000 PM kernel: decmpfs.c:1309:decmpfs_read_compressed: decmpfs_fetch_uncompressed_data err -35

    10/17/13 4:30:34.883 PM com.apple.revisiond: [ERROR] genstore_chunk_interface.m:GSChunkedFilesSatisfyReadRequest:442  no chunk store for fsid 234881026 fileid 6109435 offset 65536 size 65536

    10/17/13 4:30:35.000 PM kernel: /SourceCache/AppleFSCompression/AppleFSCompression-37/Compressors/Dataless/comp ressorType5Kext.c:532: Error: post_request error for /.DocumentRevisions-V100/PerUID/501/5f/com.apple.documentVersions/FE04371C-84A5 -45FA-A187-A622541F3EFA.JPG: 35

    10/17/13 4:30:35.000 PM kernel: decmpfs.c:1309:decmpfs_read_compressed: decmpfs_fetch_uncompressed_data err -35

  • 6. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    There's corrupt data in the hidden folder that stores document versions under the built-in versioning system. I'm not sure whether that issue is related to your problem with Safari, but you should fix it anyway as it will cause other problems.

     

    This procedure will remove saved versions of your documents in all applications that support versioning. If you don't know what that means, you don't need to worry about it. Otherwise you'll have to restore the version data from a backup.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /.DocumentRevisions-V100

    Right-click or control-click the line and select

     

    Services Open

    from the contextual menu.* A folder should open with an item named ".DocumentRevisions-V100" selected. Move the selected item to the Trash. You may be prompted for your login password. Reboot, empty the Trash, and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • 7. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    Hi LInc,

     

    I did as you suggested and it says

     

    The folder “.DocumentRevisions-V100” can’t be opened because you don’t have permission to see its contents.

  • 8. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    Open this page in the Safari browser, or copy the line to a TextEdit window, and try again.

  • 9. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    Hi Linc,

     

     

    Thank you again for taking the time to help me with all of this...

    I REALLY appreciate it....

     

    I tried both of these and it still will not allow me to see this....

     

    Do I have to sign in as ROOT in order to take care of this????

     

    Thank you...

  • 10. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    Back up all data.

     

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

     

    Triple-click anywhere in the line below on this page to select it:

    sudo mdutil -E /

     

    Copy the selected text to the Clipboard by pressing the key combination command-C.

     

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. You'll be prompted for your login password. Nothing will be displayed when you type it. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning not to screw up. Confirm. You don't need to post the warning.

       

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear. You can then quit Terminal. Test.

  • 11. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    OK.... I just did as you suggested and it came back with the name of "my computer$"

     

    I am running Lion.... in case that make any difference....

     

    and I am logged in as the Admin....

  • 12. Re: Safari constant crashing.... and slowing up my whole computer...
    Linc Davis Level 10 Level 10 (117,830 points)

    Please enter this command in the same way as before:

    sudo mv /.Doc* /TrashThis

     

    There should now be a folder named "TrashThis" at the top level of your startup volume ("Macintosh HD," unless you gave it a different name.) Move that to the Trash. You may be prompted for your login password. Reboot, empty the Trash, and test.

  • 13. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    Hi Linc....

     

    YOU are so nice for helping me with this....

    Thank you so much....

     

    Now, just so I am clear..... Is this idiot proof????

     

    I am NOT too literate when it comes to my Macbook.... That is putting it MILDLY....:-)

     

    and after I run that command, where exactly will I find TRASHTHIS???

     

    where is the top level of my startup volume????

     

    I just want to make sure I will know exactly where to find this....

     

    Thank you again for all your help.....

  • 14. Re: Safari constant crashing.... and slowing up my whole computer...
    justagurlinseattle Level 1 Level 1 (0 points)

    OK.... I just looked at Spotlight and it says it is INDEXING my computer....

     

    OOOppsss.....

     

    I hope I have not messed something up now....

     

    as after I saw my computer name with the $ after it, I quit the Terminal....

     

     

     

    It says..... Indexing My Macbook Pro....

     

    and it says 48 minutes left.....  the countdown is not moving......

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