HT1212: iOS: Forgotten passcode or device disabled after entering wrong passcodeLearn about iOS: Forgotten passcode or device disabled after entering wrong passcode
Currently Being ModeratedOct 17, 2013 11:59 AM (in response to sgp1045)
Read the article you linked. It will tell you how to restore it and/or put it in recovery mode.
Currently Being ModeratedOct 17, 2013 1:41 PM (in response to sgp1045)
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
For how to restore:
To restore from backup see:
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Currently Being ModeratedOct 20, 2013 11:11 AM (in response to sgp1045)
Thanks for the help. We tried both tips and neither one helped. When we tried Recovery Mode it looked like it was actually going to help, it said that it would have to restore to factory settings and then a few minutes after starting the restore another alert came up that said since he has a passcode on it, it cannot connect. But the thing is he didnt put a passcode on the ipod. We cant get to the point to factory settings to clear it out to even connect back to itunes. uuuggghh. Any new info??? Help pleeease :-/
Currently Being ModeratedOct 20, 2013 11:13 AM (in response to sgp1045)
Currently Being ModeratedOct 20, 2013 11:14 AM (in response to sgp1045)
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer