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240 Views 4 Replies Latest reply: Oct 17, 2013 7:55 PM by Linc Davis RSS
noshotha Calculating status...
Currently Being Moderated
Oct 17, 2013 8:09 AM

Am trying to log into a secure website but get the message that my browser is incompatible. However, it also states that Safari 6.05 (which I am running) is compatible.

The message also states that my browser does not support Frames or JavaScript.

I have checked in preferences with show that JavaScript is enabled and the Safari documentation refers to Frames, so I assume both these are enabled.

 

Can anyone suggest what the issue may be?

Mac Pro, OS X Mountain Lion, 2x2.8 Quad intel
  • Carolyn Samit Level 10 Level 10 (84,150 points)
    Currently Being Moderated
    Oct 17, 2013 12:58 PM (in response to noshotha)

    With Safari open, press Command ,  (comma) to open Safari preferences then select the Advanced tab.

     

    Select: None Selected  from the Style sheet pop up menu.

     

    If that was alreadly selected, if your see Develop in the Safari menu bar between Bookmarks and Window, click Develop. If you see any ✔ marks, click each one to deselect then quit and relaunch Safari to test.

  • Carolyn Samit Level 10 Level 10 (84,150 points)
    Currently Being Moderated
    Oct 17, 2013 2:12 PM (in response to noshotha)

    Maybe an incompatible extension or third party plugin.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Oct 17, 2013 7:55 PM (in response to noshotha)

    Load CheckMyIp.org and post the "USER AGENT information" shown.

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