4 Replies Latest reply: Oct 17, 2013 7:55 PM by Linc Davis
noshotha Level 1 Level 1 (0 points)

Am trying to log into a secure website but get the message that my browser is incompatible. However, it also states that Safari 6.05 (which I am running) is compatible.

The message also states that my browser does not support Frames or JavaScript.

I have checked in preferences with show that JavaScript is enabled and the Safari documentation refers to Frames, so I assume both these are enabled.

 

Can anyone suggest what the issue may be?


Mac Pro, OS X Mountain Lion, 2x2.8 Quad intel
  • 1. Re: Frames
    Carolyn Samit Level 10 Level 10 (89,600 points)

    With Safari open, press Command ,  (comma) to open Safari preferences then select the Advanced tab.

     

    Select: None Selected  from the Style sheet pop up menu.

     

    If that was alreadly selected, if your see Develop in the Safari menu bar between Bookmarks and Window, click Develop. If you see any ✔ marks, click each one to deselect then quit and relaunch Safari to test.

  • 2. Re: Frames
    noshotha Level 1 Level 1 (0 points)

    Thanks Carolyn, but I checked the preferences and None Selected is already set in the Style sheet options.

    There is nothing ticked in the Develop menu.

    I have relaunched Safari, restbooted the system and even reinstalled Safari but still have the same issue.!!

    I'm sure I must be missing something but have no idea what else to try.

  • 3. Re: Frames
    Carolyn Samit Level 10 Level 10 (89,600 points)

    Maybe an incompatible extension or third party plugin.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • 4. Re: Frames
    Linc Davis Level 10 Level 10 (117,905 points)

    Load CheckMyIp.org and post the "USER AGENT information" shown.