Ahmed M. El Zoughby

Q: Want to change Apple ID password

I lost a trusted device, got a new one but couldn't make it trusted coz I lost my Recovery Key! And of course can't change Apple ID password for the same reason.

Any suggestions?

iPad, iOS 7.0.2, Mini

Posted on Oct 16, 2013 7:56 AM

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Q: Want to change Apple ID password

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 19, 2013 7:33 AM in response to Ahmed M. El Zoughby
    Community Specialists
    Oct 19, 2013 7:33 AM in response to Ahmed M. El Zoughby

    Hi Ahmed M. El Zoughby,

     

    Thanks for visiting Apple Support Communities.

     

    If you have access to another trusted device, you can use the steps below to reset your recovery key:

     

    Apple ID: Can't sign in with two-step verification

    http://support.apple.com/kb/HT5577

    If you lost your Recovery Key

    As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

    1. Go to My Apple ID, select "Manage your Apple ID," and sign in.
    2. Under Edit your Apple ID, select "Password and Security."
    3. Under Recovery Key, select Replace Lost Key and follow the onscreen instructions.

    Note: Your old Recovery Key will be deactivated immediately and cannot be used to reset your password or access your account.

    Best,

     

    Jeremy

  • by Ahmed M. El Zoughby,

    Ahmed M. El Zoughby Ahmed M. El Zoughby Oct 19, 2013 4:39 PM in response to jeremy_v
    Level 1 (0 points)
    Oct 19, 2013 4:39 PM in response to jeremy_v

    When I try to log-in to Manage my Apple ID it asks me the recovery key!

    The recovery key has to have 2 trusted devices available and I only have One!

     

    It's a loop!