mianthemerciless

Q: iphone 5 calls failed

Hi

 

Has anyone experienced problems with their iphone 5? For some reason I keep getting "call failed", problems appears to happen during phone call converations and most of them appear to happen when you try to dial a phone number, press call and the phone returns a message back to say call failed.

 

I've checked with the network provider and I have a 4 bar signal strength, only to be told that most of the time my phone has dropped the call and not the network. Even if you see a signal bar on the phone, does not mean to say your connected to the network provider. I have a call logged with Apple and my Network provider and I'm surprised to see that the two providers are not welling to bang there heads together to fix the problem. Apple support have been helpful to a point, my call has been escalated to Apple's Engineering Team but they dont even know how to fix it. Instead I'm getting useless questions being asked.

 

It appears to me that the same signal problem with Apple's previous handset still exists on there iphone 5. I've checked with various friends who are on different networks and they too have the same problem. One friend had already started to look at Samsungs S3 as it appears to have none of these issues.

 

I've lost faith in Apple's abaility to resolve this issue. I also decided not to purchase iPad with 3G as a result of this issue.

 

If you have any ideas on how to resolve this issue, that would help!

 

PS Does anyone know how to go about making logging a complaint with Apple?

iPhone 5, iOS 6.1

Posted on Feb 9, 2013 2:08 PM

Close

Q: iphone 5 calls failed

  • All replies
  • Helpful answers

Previous Page 2 of 4 last Next
  • by iPat11,

    iPat11 iPat11 Jun 23, 2013 4:52 PM in response to Texag00
    Level 1 (5 points)
    Jun 23, 2013 4:52 PM in response to Texag00

    Texag00, thank you very much for letting us know what was going on! Not many members at this community send feedback when they finally get their issues solved.

     

    I guess I have the same problem here, only difference is that my model is A1429 (not sold here in Brazil, I bought mine in London) and it will never have the 1700 MHz band... my carrier (all carriers in fact) in Brazil are migrating from one technology to another or refarming towers, that is probably why my phone worked perfectly for one week and then got stuck with no voice/sms service.

  • by Blitzmak,

    Blitzmak Blitzmak Jul 14, 2013 7:25 AM in response to mianthemerciless
    Level 1 (0 points)
    Jul 14, 2013 7:25 AM in response to mianthemerciless

    What you need to do is

    1. turn off 3G

    2. Turn airplane mode and wait for some time

    3. Then turn off airplane mode

    (It worked for me)

  • by iPat11,

    iPat11 iPat11 Jul 17, 2013 9:44 AM in response to Blitzmak
    Level 1 (5 points)
    Jul 17, 2013 9:44 AM in response to Blitzmak

    Update: problem solved. Apple is not to blame this time. My carrier blocked my IMEI and gave me no reason at all.

  • by BMW iPhone,

    BMW iPhone BMW iPhone Jul 28, 2013 5:45 AM in response to krishdd
    Level 1 (0 points)
    Jul 28, 2013 5:45 AM in response to krishdd

    Hi guys! FOUND THE SOLLUTION

     

    I think I found the sollution. Same problem with my iPhone 5... There is a software bug in the updated version of iOS 6. The automatic "Time Zone" selection is what's causing my problem... I think that it's not functioning well, so it doesn't always register your current time zone, thus you won't be able to make calls. ALTHOUGH you still receive calls and can use network aspps, such as Safari and Whatsapp...

     

    Go to Settings > General > Date & Time and switch of the "Set Automatically"option. Then MANUALLY set your home town and RESTART your iPhone. Do not turn the automatic setting back on. Problem should be resolved..

     

    Hopely with iOS 7 on it's way it will be resolved..

     

    Hope it helps

  • by ColoradoSid,

    ColoradoSid ColoradoSid Aug 23, 2013 4:00 PM in response to mianthemerciless
    Level 1 (0 points)
    Aug 23, 2013 4:00 PM in response to mianthemerciless

    I have a factory unlocked iPhone 5 with T-Mobile connection, and I was having the same problem of frequent call drops.

     

    I did the following to fix this:

    1. From Settings > General > Reset, I reset the network settings.

    2. From Settings > General > Cellular, I turned off both LTE as well as Cellular data.

    3. From Settings > Carrier, I turned off the Automatic option, and selected T-Mobile.

    4. I turned on airport mode and after about 5 minutes, turned airport mode off.

     

    Now I seem to be getting almost zero call drops.

  • by superpiyok,

    superpiyok superpiyok Sep 4, 2013 2:08 AM in response to mianthemerciless
    Level 1 (0 points)
    Sep 4, 2013 2:08 AM in response to mianthemerciless

    Hello Guys,

     

    I have the same issue right now and accidentaly found the solution on my own.  I what did was, specially those users that has LTE enabled.  You need to disable it to make a call.  Try it...

     

    @ColoradoSid - I did these steps also and even reset my phone and network settings.  Try my solution as well.  Just turn off the LTE features then booom! You can make a call now...

  • by yaalianu110,

    yaalianu110 yaalianu110 Sep 20, 2013 3:24 AM in response to alexandriaz
    Level 1 (0 points)
    Sep 20, 2013 3:24 AM in response to alexandriaz

    Yes you are right dude, it is solution of call failed.

    i have done my iphone 5 at 09/20/2013, 3;56 PM India

    thanks

  • by krishdd,

    krishdd krishdd Sep 20, 2013 11:31 AM in response to yaalianu110
    Level 1 (0 points)
    Sep 20, 2013 11:31 AM in response to yaalianu110

    Hello Dr's

    None of them worked for me Upgrading to IOS 7 will that help??
    does my phone lost warranty if I updrage to IOS7 ? (my iphone5 is 6 months old now)

     

    Thanks

    --krish

  • by baljeet786,

    baljeet786 baljeet786 Sep 28, 2013 12:48 AM in response to Blitzmak
    Level 1 (0 points)
    Sep 28, 2013 12:48 AM in response to Blitzmak

    just dial *#31# and the phone will be OK

  • by jrthomas84,

    jrthomas84 jrthomas84 Oct 5, 2013 11:48 AM in response to mianthemerciless
    Level 1 (0 points)
    Oct 5, 2013 11:48 AM in response to mianthemerciless

    I've been getting this as well, and has only happened this i've had an iPhone 5. Every now and then ill ring someone and it will come up with 'call failed', or during a call it will just cut out and say 'call failed'

     

    Annoying, thinking of getting rid of the phone and going to Android. Never had this problem with my iPhone 4.

     

    People over pay for Apple Tech, and this is the rubbish we get.... Calls dropping all the time!

  • by Spud986,

    Spud986 Spud986 Oct 19, 2013 10:52 AM in response to krishdd
    Level 1 (0 points)
    Oct 19, 2013 10:52 AM in response to krishdd

    I've had the problem since I've had the iPhone 5 I might have 3 bars signal but I can't send or recive calls or text. My job needs me to be on 24 hour call out and I miss loads off calls so I use a £20 Nokia and divert calls to that cos it works. I went to Apple they gave me a new phone I also got a new SIMM and made no difference .im a die hard apple fan but realy I'm going to be looking at other phones now ones that can make phone calls,  apple have lost it the 5 is the worst phone I've ever had

  • by javaxo22,

    javaxo22 javaxo22 Oct 30, 2013 3:59 AM in response to Spud986
    Level 1 (0 points)
    Oct 30, 2013 3:59 AM in response to Spud986

    i have almost same problem i cant send a messages for 4 days and from morrning i can even call i dont know what to do i call in vodaphone operator and thay sad card and signal is okey **** know what happend enyone has idea how to help me?

  • by rataflax,

    rataflax rataflax Nov 11, 2013 9:47 AM in response to alexandriaz
    Level 1 (0 points)
    Nov 11, 2013 9:47 AM in response to alexandriaz

    Wow! Solved my problem! Thanks!

  • by Jelipe,

    Jelipe Jelipe Mar 3, 2014 11:26 AM in response to baljeet786
    Level 1 (0 points)
    Mar 3, 2014 11:26 AM in response to baljeet786

    Really thanks bu far your answer help me and confirm my doubts about my carrier now Im sure the carriers all of them are piece of sh... They restrict your calls in order to force you to switch from apple to other like samsung saying its a harware problem from apple ans its not just i did what you suggest and the legend appear in on my screen said call restrictions disabled .......... I was muted surprised and happy I'm start doing calls right away thank you so much

  • by yaalianu110,

    yaalianu110 yaalianu110 Mar 4, 2014 12:51 PM in response to Jelipe
    Level 1 (0 points)
    Mar 4, 2014 12:51 PM in response to Jelipe

    You r welcome

Previous Page 2 of 4 last Next