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Cannot complete Windows 7 Install - Mouse/Keyboard not working

6621 Views 5 Replies Latest reply: Oct 20, 2013 10:37 AM by scijay RSS
scijay Level 1 Level 1 (0 points)
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Oct 15, 2013 10:00 PM

Hi all,

 

I have scoured the Internet and Apple support forums, and I can find no solution to this problem.  If anyone can help, I would be eternally grateful.

 

I have a brand new 27" iMac.  When I try to install Windows 7 via Bootcamp, everything appears to work fine, until I get to the first Windows install screen.   This is the screen where it asks what language you would like to use, etc.  The problem is I can't get past this screen because there is no keyboard or mouse functionality.  There is no curser on the screen, and no buttons work. 

 

I have tried the bluetooth set that came with my computer, as well as a separate USB set.  I have tried plugging and unplugging the USB while at that screen. 

 

I have tried loading Windows 7 from the DVD and from the ISO on a memory stick.  I have downloaded the support software automatically and manually.

 

I am an experienced Mac user, and I have done everything I can think of, but I am at a loss.

 

Please help!

Thanks

iMac (27-inch, Late 2013)

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