You do know we're human right?
We cannot read minds.
(it would be both awesome and incredibly scary for mere mortals)
We cannot virtually look over your shoulder and see what is happening.
(the internet can only do so much, you have to be our eyes)
We are not Apple support, just volunteers helping others.
(If I had a nickel/fivepence for every post I have made for helping, I would be a major shareholder of Apple stock)
That being said, please tell us what the issue is and include screenshots in the app.