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What does the dotted circle mean?

116120 Views 82 Replies Latest reply: Mar 27, 2014 8:18 PM by blackeyesmiles RSS Branched to a new discussion.
  • drmac6463 Level 1 Level 1 (0 points)
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    Sep 8, 2013 11:24 AM (in response to vancouverbrit)

    This worked for me because when I clicked on manually manage music and videos in the Summary of my iphone, it told me that I was syncing to an old Library from another computer. (I had just put a new hard drive in my computer.... so new Library.  I said okay and it all works like a charm... thank you.

  • jon neil Level 1 Level 1 (0 points)
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    Sep 10, 2013 12:09 AM (in response to vancouverbrit)

    I got the same problem with the dotted circles in my iPad 4. I tried all updates, checked and unchecked boxes, I still have 5gb free memory, I turned on/off my laptop and my ipad. I was able to transfer books manually on my ipad but when I transfer music and videos on my ipad, that dotted circles appeared.

     

    What seems to be the problem here?

  • pw74 Level 1 Level 1 (0 points)
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    Sep 14, 2013 3:09 AM (in response to vancouverbrit)

    I have gone and bought itunes Match. Seems to be more difficult than I thought. Last night I ripped a CD to my itunes library. It is in my itunes library, and I can play it. It is even still as a playlist when on itunes on my laptop. But now that I bought itunes Match, my playlists have gone from my iphone, there is only Genius. Anyway, back to the dotted circle. They are appearing next to the songs of the album of the CD that I ripped. I can't sync it from my library to my iphone. The songs have the dotted circle, and the whole line (song, artist etc) is all faded, and wont play (I can only play it on my laptop through itunes library). I tried disconnecting wifi, only using the usb cable, re-matching/updating, syncing. None of what people have suggested would work. I'd appreciate any help

  • Nosey_P Level 1 Level 1 (0 points)
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    Sep 22, 2013 7:53 AM (in response to pw74)

    Hi pw74,

     

    I have the same issue, I have never seen these circles before but I see them now and no matter what I do I cannot get rid of them. I think the upgrade to iOS7 and Itunes 11 has caused this issue possibly? as I have never seen let alone had issues with grey dotted circles up until me updating iTunes this morning before I left the house, inly to realise that I had no tracks on my iPhone, well, none of the ones I wanted to listen to.

     

    So 'Apple' if you do read these things, please sort this out as soon as possible. post a response for everyone, I have seen no Apple responses to any of these scenarios?

     

    Nosey,

  • Clayton King Level 1 Level 1 (0 points)
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    Oct 13, 2013 11:04 AM (in response to vancouverbrit)

    I have iphone 5S and iTunes 11, and I have the same (dotted circle) problem. This is the first time I'ver see, or at least noticed it. I have a ringtone I created with a phone app. Emailed the M4r file to myself. File Imported it to iTunes. It is in the Tones section and plays. When I try to sync it to the phone, it shows on the phone under devices, but has the dotted circle next to it It does NOT show up on the phone.

     

    I've tried all the solutions in this thread, including some from other sites that people have mentioned. No joy... it really shouldn't be this hard to simply add a rington to my phone.

  • jack4120 Level 1 Level 1 (0 points)
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    Oct 20, 2013 9:14 PM (in response to vancouverbrit)

    Had this problem for the first time today but I just got a 5S

    I am synching itunes 11 to iPhone 5s - all non-purchased music (but legally ripped) that I had imported into itunes on a PC.  Originally clicked manually manage and sync only checked songs.....95% came over but the other 5% wouldn't (had the ring around the dots)....so this annoyed me.

     

    so...I deauthorized and authorized, etc...then as a test I tried to play all the music in itunes that had the circles....found out I had moved one set of songs from their original folder and they wouldn't play. I restored them to original folder and reimported them into itunes.

     

    then I only clicked manually manage, selected all songs again from the librafy , dragged over to my iPhone and ....all the missing songs came over....

    not sure if it was caused by the files being moved from original PC folder....but all is working now...when it works it makes all the hours of frustration somehow worth it ...f

  • Chris CA Level 9 Level 9 (73,360 points)
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    Oct 20, 2013 9:44 PM (in response to jack4120)

    jack4120 wrote:

     

    Had this problem for the first time today but I just got a 5S

    I am synching itunes 11 to iPhone 5s - all non-purchased music (but legally ripped) that I had imported into itunes on a PC.  Originally clicked manually manage and sync only checked songs..

    If you are manually managing, ticking Sync only checked songs does nothing at all.

  • my_name_is_jazzy Level 1 Level 1 (0 points)
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    Oct 26, 2013 10:30 AM (in response to Waterlilly101)

    What do you mean by drag it over to the music on your phone..... I checked the "manually manage music and videos" button but nothing changed! I can't download any of my new songs! I just got the new Katy Perry CD and it won't download to my phone! I really want the music but it isn't working!

  • Roman@des Level 1 Level 1 (0 points)
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    Oct 26, 2013 10:52 AM (in response to vancouverbrit)

    yeah i just stumbled upon this mess this morning updating playlists...

     

    apple is loosing touch..

     

    after multiple syncs i came over to this forum.. had to register and all..

     

    none of the ways above worked for me in the past half an hour.

     

     

     

    WHAT WORKED FOR ME: i manually dragged one song from my itunes music libraty to my iphone. magically, after it synced this single song, it started pulling other songs from my mac to my iphone.

     

    oh yeah.. i dont have manual box checked.

  • ffiti Level 3 Level 3 (660 points)
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    Oct 26, 2013 12:12 PM (in response to MikeKirkham)

    Please mark this question as solved so that other people can know and find the answer if they have the same problem.

  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Oct 26, 2013 12:29 PM (in response to ffiti)

    ffiti wrote:

     

    Please mark this question as solved so that other people can know and find the answer if they have the same problem.

    MikeKirkham cannot mark it as solved.

    Only the original poster (vancouverbrit) can mark it as solved and he only posted once (this thread, last December)

  • ffiti Level 3 Level 3 (660 points)
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    Oct 26, 2013 8:55 PM (in response to Chris CA)

    My bad, I replied to the wrong person.

  • ffiti Level 3 Level 3 (660 points)
    Currently Being Moderated
    Oct 26, 2013 8:56 PM (in response to vancouverbrit)

    Please mark this question as solved so that other people can know and find the answer if they have the same problem.

  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Oct 26, 2013 9:35 PM (in response to ffiti)

    vancouverbrit has not been here for over 10 months.

  • tiffyt Level 1 Level 1 (0 points)
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    Oct 29, 2013 6:50 PM (in response to vancouverbrit)

    what finally solved it for me- and FYI i dont like having the sync music button checked because i have to many playlist and so forth so i like to manage my music myself- anyways i checked the songs with the dotted circles in my library and then clicked the sync only checked songs box under summary tab- and BOOM finally applause transferred over- got the idea at this link http://http://appducate.com/2012/12/troubleshoot-an-ios-device-that-wont-sync-in -itunes/ hope this helps-

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