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after installing ios7, my iphone doesn't save pictures

5083 Views 15 Replies Latest reply: Oct 21, 2013 10:05 PM by pandradei RSS
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pandradei Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 7, 2013 10:28 PM

After installing ios7 on my iphone5, it stopped saving photos, I only have the ones that were already in the backup...

Please help!

iPhone 5, iOS 7.0.2
  • sterling r Community Specialists Community Specialists (3,250 points)

    Hello there pandradei,

     

    Thank you for using Apple Support Communities!

    It sounds like when you take a photo with the camera app that came with the phone, the photos are not saved in the camera roll in the photos app.

    I would start by closing all the running apps on the phone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    From: iOS: Force an app to close

              http://support.apple.com/kb/ht5137

    When you have done that, next I would restart your iPhone.

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If the issue persists after that, I would try backing up your phone to iTunes, then restore your phone.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Before you restore your phone from your backup, try setting it up as new, and verify the camera app saves photos as it is supposed to. Then restore your backup and verify it is still working.

     

    Cheers,

    Sterling

  • David Shanahan Level 2 Level 2 (410 points)

    Have you tried Settings>General>Reset All Settings? This will delete all the existing settings and restore them back to factory defaults, but won't erase your data and apps.

     

    Often people do the full erase, which also resets these settings, but it  deletes all data and apps on the phone. Then they have to restore the phone from backup to recover the data and apps, but this also reintroduces the problem by restoring the screwed up settings from the backup file as well.

  • David Shanahan Level 2 Level 2 (410 points)

    Hmm, so when you take a photo now it all seems to work normally? You get no messages or other indications of problems when you tap the shutter button? You get the regular shutter sound?

     

    It just fails to turn up in the camera roll after pressing the shutter button?

     

    These are normal photos, not panoramas or anything? Flash/HDR/Square settings makes no difference?

     

    Is Photo Stream on or off?

     

    What about shooting a short video, does that work?

     

    How much free space do you have on the phone?

     

    Do you have any 3rd party camera apps, e.g. Camera+, Landcam, Hueless, etc.? If so, do they still work?

  • David Shanahan Level 2 Level 2 (410 points)

    Okay I've found several occurances of the same problem going back several years.

     

    Here's one solution I found dating back to 2008: http://my-iphone-blog.blogspot.com.au/2008/04/my-iphone-ran-outa-film-fix.html

     

    A more recent (2011) but "hackier" solution is here: http://ebooksforipad.net/how-to-fix-when-photos-will-not-save-to-the-camera-roll

     

    N.B. Since the above was written the app "iPhone Explorer" he used has been renamed iExplorer and can be found at: www.macroplant.com

    (I've used iExplorer for ages on my Mac to get at stuff in various apps on my iPad and iPhone, but not for this  particular issue.)

     

    If I had to choose I think I'd try the first technique first and if that doesn't fix it then I'd try the second one using iExplorer to delete the /DCIM/100Apple folder.

     

    Here's another discussion thread on the issue you might find useful: https://discussions.apple.com/message/18492111#18492111

  • gail from maine Level 6 Level 6 (10,180 points)

    Hi pandradei,

     

    Have you checked Settings>General>Restrictions to see if your Restrictions are on? If they are, then you need to make sure that the Camera option is turned to = ON under Allow.

     

    Cheers,

     

    GB

  • gail from maine Level 6 Level 6 (10,180 points)

    Hi pandradei,

     

    Do you have a computer you sync to iTunes with available?

     

    GB

  • David Shanahan Level 2 Level 2 (410 points)

    Yes, delete everything from the phone and reset it back to factory defaults seems like the way to go, restoring the backup is obviously just restoring the problem. Unfortunately there is no way to restore just the contacts or backup just contacts, but if you have an iCloud account and are saving them to it in Settings>Mail, Contacts, Calendars then you won't have an issue with them.

     

    Ditto for anything else you are syncing through iCloud like calendars, etc. Music  can be recovered/resynced from iTunes and/or iTunes Match if you are using that.

     

    Oh yes, once you get it all restored and recovered take another backup in iTunes immediately so you have a good one to go back to if necessary, one without the screwed up camera roll.

  • gail from maine Level 6 Level 6 (10,180 points)

    OK, so if you are syncing to iTunes, then hook up your device and uncheck all of the sync options in the Device Profile except for the Contacts.

     

    Once you have done the sync with only your contacts (which will delete anything else you had synced to your phone previously), see if the camera works.

     

    If it does, then one tab at a time, start re-syncing things back to your phone, trying the camera each time you do that.

     

    If you get to a point where you find that after a particular sync the camera does not work, then you will know where the problem data is...

     

    If you don't get to that point, and are able to, esentially, rebuild your phone bit by bit, then you will know that there was some corrupted data in the backup itself.

     

    Post back with questions!

     

    Good luck!

     

    Cheers,

     

    GB

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