Simon (UK)
Level 4 (3,573 points)
Mac OS X

Q: Podcasts missing

itunes.png

Everything else is fine - music, books, apps. In the list it shows how many podcasts I have, but when I choose it I get the page above. There are two check boxes, one ticked one not and a cancel button. If I click it iTunes crashes. What's happened to my podcasts? 11.1.1

MacBook Air, OS X Mountain Lion (10.8.5), 2.0 GHz i7, 8GB, 256GB SSD

Posted on Oct 21, 2013 7:40 AM

by turingtest2,Solvedanswer
turingtest2 turingtest2
Level 10 (86,847 points)
Apple TV
A:

Eeek, that looks wrong!. Sorry, didn't check back on the thread after posting. Have you tried reinstalling iTunes?

 

tt2

Posted on Oct 21, 2013 2:23 PM

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Simon (UK)

Q: Podcasts missing

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  • Helpful answers

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 8:31 AM in response to Simon (UK)
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 8:31 AM in response to Simon (UK)

    Actually, under books, where I have my audio books, they only show under the PDF's tab. This is crazy. My friend had the same problem when she went onto Podcasts too. Yet with her, under the image was a 'continue' button. She clicked that and hers came back. As you can see I don't have such a button. Can anyone help?

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 9:16 AM in response to Simon (UK)
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 9:16 AM in response to Simon (UK)

    Just for the record, in case anyone makes an assumption, I have tried to restore things as per Apples knowledge base directions here http://support.apple.com/kb/HT2562

     

    and by following the advice here: https://discussions.apple.com/thread/5324634?start=0&tstart=0

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2013 9:39 AM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 9:39 AM in response to Simon (UK)

    At a guess you've enabled a system wide font enlarging scheme which iTunes doesn't account for properly, hence the text that doesn't align with its button. If so try using the normal font size while you get iTunes set up.

     

    tt2

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 10:21 AM in response to turingtest2
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 10:21 AM in response to turingtest2

    I haven't enabled a font enlarging scheme at all. I wouldn't know how to do that anyway. Everything is normal. But even if that were true, it wouldn't affect the podcasts showing up would it?

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2013 10:45 AM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 10:45 AM in response to Simon (UK)

    There is something on that screen you are supposed to acknowledge before the (new) normal view of Podcasts appears. I'll set up a test library when I get home and see if I can tell what keyboard only input will let you proceed.

     

    tt2

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 11:01 AM in response to turingtest2
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 11:01 AM in response to turingtest2

    Thank you. I really appreciate that.

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2013 11:19 AM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 11:19 AM in response to Simon (UK)

    Display Properties > Appearance > Font Size > Large Fonts was what I was thinking of... Could also be a display accelerator issue.

     

    If you keep hit tab then focus eventually runs across the top of the Podcasts window, highlighting "Unplayed", My Podcasts", "My Stations" and, if enabled, "List". Tap it again and the next controls are:

     

    "Sync podcast subscripts, settings and stations" and

    "Automatically download new episodes for your subscriptions"

     

    These are enabled by default. I recommend you press tab, then space, twice to select and then disable each of them, then press tab and enter to action the "Continue" button. You can set things up the way you want in preferences later but make sure you understand the potential drawbacks of enabling sync before you do so.

     

    tt2

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 12:39 PM in response to turingtest2
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 12:39 PM in response to turingtest2

    I'm not sure where 'display properties' is.

     

    Hitting tab seems to have no effect at all. Nothing changes, nothing moves. I only have 'categories', 'podcasts', 'episodes' and 'new' at the top of the window. Hitting tab doesn't move anything.

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 12:53 PM in response to Simon (UK)
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 12:53 PM in response to Simon (UK)

    What makes me think something has become quite corrupted is what appears at the top of my Apps page too:

     

    Screen Shot 2013-10-21 at 20.49.26.png

     

    Click on it to make it bigger.

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2013 1:24 PM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 1:24 PM in response to Simon (UK)

    Sorry, I've only just paid attention to the fact that you have a Mac. In Windows tab moves the focus of keyboard input between controls on the screen. Active controls get highlighted with a small dotted border. Presumably there is an equivalent feature in OS X.

     

    Can you increase your screen resolution? Although the first screen in my test library worked for me the next wants me to go to the iTunes store to look for podcasts. There is some partially displayed e text above it which might show up if there was more real estate to put things on...

     

    tt2

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 1:30 PM in response to turingtest2
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 1:30 PM in response to turingtest2

    Active controls get highlighted with a small dotted border. Presumably there is an equivalent feature in OS X.

     

    I'm sure you're right, but if there is I don't know it.

     

    I can't increase my screen's resolution. What do you make of the text at the top of the Apps page?

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Oct 21, 2013 2:23 PM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 2:23 PM in response to Simon (UK)

    Eeek, that looks wrong!. Sorry, didn't check back on the thread after posting. Have you tried reinstalling iTunes?

     

    tt2

  • by Simon (UK),

    Simon (UK) Simon (UK) Oct 21, 2013 2:29 PM in response to turingtest2
    Level 4 (3,573 points)
    Mac OS X
    Oct 21, 2013 2:29 PM in response to turingtest2

    I hadn't but I just did - solved!

  • by turingtest2,

    turingtest2 turingtest2 Oct 21, 2013 2:41 PM in response to Simon (UK)
    Level 10 (86,847 points)
    Apple TV
    Oct 21, 2013 2:41 PM in response to Simon (UK)

    Good news.

     

    tt2