chadbordes

Q: I keep getting error 100 when trying to download 1password4 updates

I have tried different email addresses, however, I know i purchased it with my gmail account.  I have signed out of app store signed out of itunes.  tried everything.  I shut the computer down and restarted and no luck.  I still get the error message?

 

Please help

 

Chad

MacBook Pro, OS X Mountain Lion (10.8.5), mid 2009

Posted on Oct 21, 2013 2:57 PM

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Q: I keep getting error 100 when trying to download 1password4 updates

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 21, 2013 7:15 PM in response to chadbordes
    Level 10 (207,990 points)
    Applications
    Oct 21, 2013 7:15 PM in response to chadbordes

    First take the steps recommended in this support article. If there's no change, continue as follows.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Cookies/com.apple.appstore.plist

    Right-click or control-click the line and select

     

    Services Reveal

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Desktop, leaving the window open. Relaunch the application and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the item you moved. If possible, restore it from a backup that predates the problem.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.