Emsy2012

Q: Mountain Lion Update - Mail (SMTP) Offline Ever Since

I have been struggling with an issues for about four days that seems to be a known problem.  Ever since I installed a Mountain Lion update the other day, my email servers have been offline (SMTP).  I have re-inputted all my settings, have checked them and double checked them.  I am completely lost.  I can see that other people have struggled with this issue and initially the advice was that perhaps it was a problem with the email supplier.  However, after doing my research I can see it seems to be a known problem with Mountain Lion, but I cannot find a fix anywhere.

 

I have an Apple Care call scheduled for tomorrow but given that I cannot find any definitive answers about this on these forums, I don't think Apple can supply me with one.

 

Has anyone had the same problem and successfully resolved?  I have tried changing the ports (all three numbers mentioned in other posts), I have re-inputted the details, I have tried the workarounds that have been suggested.  I'm not remotely techie but have tried everything I have read.  I cannot get either Tiscali or my work email servers back online.  I certainly don't want to change to Outlook or anything other than Mail.

 

Any ideas?  If Apple Care can help then I will of course post the outcome here

 

ps iPad and iPhone do not have the same problem - most bizarre, I can send emails from those devices, just not my Macbook with Mountain Lion!

MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Dec 9, 2012 3:34 PM

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Q: Mountain Lion Update - Mail (SMTP) Offline Ever Since

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  • by T Dog,

    T Dog T Dog Jun 21, 2013 10:32 AM in response to rompi
    Level 1 (0 points)
    Jun 21, 2013 10:32 AM in response to rompi

    Rompi - Thank you for the solution! This worked like a charm.

  • by Mac1701,

    Mac1701 Mac1701 Jun 26, 2013 11:35 AM in response to Emsy2012
    Level 1 (0 points)
    Jun 26, 2013 11:35 AM in response to Emsy2012

    I am also having the same issue on my two email accounts.  One is blueyonder and the other is btinternet.com.  Both show offline.  I have deleted them from the keychain.  Deleted the accounts from mail and set them back up.  All to no avail.  Hopefully apple will find out what they have done and fix it.

  • by Eric Root,

    Eric Root Eric Root Jun 26, 2013 11:42 AM in response to Mac1701
    Level 9 (69,996 points)
    iTunes
    Jun 26, 2013 11:42 AM in response to Mac1701

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner. Use the link below or the one in Mail.


    Feedback

  • by rompi,

    rompi rompi Jun 27, 2013 4:44 AM in response to Mac1701
    Level 1 (0 points)
    Jun 27, 2013 4:44 AM in response to Mac1701

    @Mac1701: have you tried my solution with SSL and port 465? It worked for me on all my 3 macs and TDog also confirms it worked for him.

  • by Mac1701,

    Mac1701 Mac1701 Jun 27, 2013 2:15 PM in response to rompi
    Level 1 (0 points)
    Jun 27, 2013 2:15 PM in response to rompi

    @rompi :  Yeah, tried the SSL with port 465 to no avail.  Just using my iPad for outgoing mail just now until Apple get this fixed.  Also tried removing SSL and changing ports, none of which worked unfortunately.  Still showing servers offline and still unable to send emails from my iMac

  • by SMacTech,

    SMacTech SMacTech Jul 17, 2013 7:38 PM in response to Emsy2012
    Level 1 (0 points)
    Jul 17, 2013 7:38 PM in response to Emsy2012

    I too have been bitten by this bug.  Any attempts to get the POP account to work after changing SMTP server settings would result in the server SMTP showing as offline.  It would not even receive email and the account would show offline in Mailboxes listing.

     

    I had to change the user credentials of the original email account to a bogus one so I could add a new one using the original email account. Otherwise it said the account already existed.  After doing that everything worked after adding it as a new account.

     

    This had to be done on all the POP accounts where the servers changed and then move all the emails from the original renamed one.

  • by rowanyarn,

    rowanyarn rowanyarn Jul 20, 2013 9:53 AM in response to Emsy2012
    Level 1 (0 points)
    Jul 20, 2013 9:53 AM in response to Emsy2012

    I found that by changing my iMac's name from Irene-Noads-iMac to iMac., the problem went away. Someone told me ML does not like spaces in the name.

  • by dccpawa,

    dccpawa dccpawa Oct 21, 2013 4:05 PM in response to Emsy2012
    Level 1 (0 points)
    Oct 21, 2013 4:05 PM in response to Emsy2012

    got the same problem here with 10.8.5...

     

    i tried everything i saw here ... same issue ... i wasn't able to send mail ...

     

    until i changed this:

     

    -> systeme preferences

    -> sharing

    -> computer name (edit button)

    -> write your name, no space, no -, juste your computer's name (exemple: david ... and not david-4)

     

    it worked great for me...

  • by UtterChaos,

    UtterChaos UtterChaos Nov 13, 2013 6:03 AM in response to dccpawa
    Level 1 (15 points)
    Nov 13, 2013 6:03 AM in response to dccpawa

    Ok... as odd as it sounds, this did the trick for my mac, after an hour of help, which did not work, from a MAC Senior Advisor

     

    I've sent him a link to this thread in the hope that apple add it to thier diagnostic processes.

     

    Oh... and I'm on Mavericks

  • by Mac1701,

    Mac1701 Mac1701 Nov 13, 2013 8:53 AM in response to Emsy2012
    Level 1 (0 points)
    Nov 13, 2013 8:53 AM in response to Emsy2012

    None of the suggestions on this thread solved my issue.  The only thing that fixed the fault was upgrading to Mavericks

  • by writebrek,

    writebrek writebrek Apr 14, 2014 8:22 AM in response to Mac User Since 1993
    Level 1 (0 points)
    Apr 14, 2014 8:22 AM in response to Mac User Since 1993

    Thank you to Mac User Since 1933! I changed my password on gmail and began having problems with my mail account on the cloud - this fix solved the problem after quite a bit of frustration on my part trying to figure out what was wrong.

  • by Dennis Holcomb,

    Dennis Holcomb Dennis Holcomb Jun 26, 2015 9:47 AM in response to rompi
    Level 1 (15 points)
    Jun 26, 2015 9:47 AM in response to rompi

    Rompi's solution worked for me.  The others did not.

     

    Thank you Rompi!

     

    Dennis

  • by ampyjoe,

    ampyjoe ampyjoe Aug 24, 2016 2:43 PM in response to Emsy2012
    Level 1 (4 points)
    Aug 24, 2016 2:43 PM in response to Emsy2012

    Tried most of the suggestions here. After failing and spending way too much time doing so, I chose the approach I recommend for all. Download Thunderbird and install it. It's an excellent email client, and downloading, installing, and setting up an account took me about 15 mins (a *lot* shorter than the time I spent trying to fix the problem with Apple's Mail app).

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