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Audio, but no video when viewing .mov files in QuickTime

1617 Views 4 Replies Latest reply: Oct 21, 2013 10:36 PM by sfgiants4ever RSS
sfgiants4ever Level 1 Level 1 (0 points)
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Oct 21, 2013 1:35 PM

´╗┐When I tried to open .mov files using QuickTime 7.7.4 on my PC, I can hear the audio, but get a black screen. The format is XDCAM EX. The files open fine on my MacBook Pro using QuickTime. I downloaded VLC Media Player for the PC and was able to view these files without any problem. But now, I can no longer use VLC Media Player as it is not approved software for my work PC. What other options do I have? I really need to work on these files on my work PC and not transfer them to my home Mac.


I do have Adobe Premiere 6 on my work PC and am able to view some of the .mov files when I import them (but it's a lot faster and easier to just to view the files using VLC than to create a project and import them into Premiere). But some of the files will not open in Premiere. I get an error message saying the codecs are missing.


Any advice? Thanks.



QuickTime 7.7.4, Windows 7
  • Jon Walker Level 6 Level 6 (17,520 points)

    Any advice?

    No advice as such—just an explanation. XDCAM EX, XDCAM HD, and XDCAM HD422 are "Pro" codecs and not part of the basic QT system component installation package. So they are not available as a separate download package for systems not having pro apps like FCP, FCP X, Motion, etc, installed. Basically, while these codecs are available to QT apps on a Mac with pro apps installed, they are not available to the Windows version of the QT 7 player. So unless you can find codecs compatible with your PC's QT 7 codec package, it sounds like you are out of luck except through your pro video editing apps.



    iMac, OS X Mountain Lion (10.8.5), 3.4 GHz Quad Core i7, 12GB 1333 MHz
  • Jon Walker Level 6 Level 6 (17,520 points)

    Do you have any suggestions for a codec(s) that is compatible with Mac and PC? I think I can designate that on my JVC camera.

    Neither an Adobe Premier 6 user nor a Windows user. I would normally select a project format based on the video editor here—i.e., allow the importing video editor to import the camcorder data into the application using a compression format commonly compatible with whatever video editors you use on both your PC and your Mac systems. As to the camcorder source setting, it merely has to be one that is readable by all video editing apps. As a last resort, I believe Adobe Premier 6 (user manual page 126) recommends that data should be captured in a fast, high-quality codec like Motion JPEG.



    Also, I'm wondering why some these files with XDCAM EX worked with Adobe Premiere on the PC, while others didn't? The ones that worked were shot in XDCAM EX 720p30. The ones that said that the codec was missing was shot in XDCAM EX 1080i60. Any ideas?

    Would normally assume that your PC's Adobe Premier 6 installation does not include the XDCAM EX 1080i60 codec while on a Mac, the "pro" apps XDCAM codec family package includes the following individual codec members:


    Screen Shot 2013-10-21 at 8.24.40 PM.png



    iMac, OS X Mountain Lion (10.8.5), 3.4 GHz Quad Core i7, 12GB 1333 MHz


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