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by Kenichi Watanabe,Oct 23, 2013 2:31 AM in response to PriskilaGarcia
Kenichi Watanabe
Oct 23, 2013 2:31 AM
in response to PriskilaGarcia
Level 8 (39,428 points)
Mac OS XIf it's 8 months old, it is under warranty.
When you connect it to your computer, does the shuffle's light come on at all? If so, what does the light do?
As a test, shut down (power off) your computer. Disconnect all USB devices including hub, except for standard keyboard and mouse if normally used. Do this to reset the shuffle
http://support.apple.com/kb/HT1655
Start up the computer, run iTunes, and connect the shuffle to a direct USB port on the computer.