PriskilaGarcia

Q: Ipod Shuffle 4th Generation: Not working at all

My iPod Shuffle 4th generation is 8 months old, and it randomly stopped working.  It does not charge or play or do anything at all.  It as never been wet or dropped.  Why will it not work?

iPod shuffle (4th generation)

Posted on Oct 23, 2013 12:49 AM

Close

Q: Ipod Shuffle 4th Generation: Not working at all

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Oct 23, 2013 2:31 AM in response to PriskilaGarcia
    Level 8 (39,428 points)
    Mac OS X
    Oct 23, 2013 2:31 AM in response to PriskilaGarcia

    If it's 8 months old, it is under warranty.

     

    When you connect it to your computer, does the shuffle's light come on at all?  If so, what does the light do?

     

    As a test, shut down (power off) your computer.  Disconnect all USB devices including hub, except for standard keyboard and mouse if normally used.  Do this to reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Start up the computer, run iTunes, and connect the shuffle to a direct USB port on the computer.