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"Other" data (iPhone) - How do I remove this junk?

1181104 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • fane_j Level 4 Level 4 (3,655 points)
    Currently Being Moderated
    Oct 21, 2013 7:10 AM (in response to asifrhm)

    asifrhm wrote:



    Not in respect of the 2–3GB taken up by the iOS 7 download for those who do not wish to upgrade. This file is not stored in <Media/iTunes_Control/Music/>.

  • fane_j Level 4 Level 4 (3,655 points)
    Currently Being Moderated
    Oct 21, 2013 11:03 AM (in response to fane_j)

    As reported elsewhere in this forum, a possible method of getting rid of the unwanted iOS 7 upgrade download is to power off/on the device several times. I tested it, and, after the third time, the download appears to have been deleted. The Settings>General>Software Update>Install button changed to "Download and Install", and the "Other" category went down by > 2GB. (That is more than twice the download's size, as reported by Software Update -- which means either that the reported size is incorrect, or that the OS reserves additional storage space for installation.)


    Note that this does not prevent Apple from pushing the upgrade on your device again.


    For another possible solution, see


    < -ios-7-install-download/>

  • Romplestiliskin Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 22, 2013 5:35 PM (in response to fane_j)

    I tried several times and I have been hitting a brick wall for the last two hours. finally i came across this post. and yeah, it is likely the s/w update. it still shows up as INSTALL Now. I downloaded iExplorer and I still couldnt find where the huge files are. So it must be this update. And still, the update on my iPhone says INSTALL now. Before, it did say download and install.


    What exactly is the sequence to power downa and power up the device? Are you on wifi, airplane mode, Data disabled?

  • fane_j Level 4 Level 4 (3,655 points)

    Romplestiliskin wrote:


    Are you on wifi


    airplane mode, Data disabled?



    What exactly is the sequence to power downa and power up the device?


    "Restart iPhone: Hold down the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears."


    See df, Appendix C, p149.

  • Mepansy Level 1 Level 1 (0 points)

    Like every other operating system, iOS stores temporary files and app caches locally on the iPhone, iPad, and iPod touch, and these files can build up over time. Generally iOS is pretty good at housekeeping, but if you’ve had a device for a long time and haven’t deleted old unused apps, resynced recently, or restored from a backup, you may have more of these temporary files and caches stored on your iOS device than you think.


    You can use apps like iLike, Phoneclean to remover these junk files and "other" data:



  • cindykh Level 1 Level 1 (0 points)

    When I checked my phone usage I discovered behind Music my Mail app had one gig worth of data etc, yet inbox, trash etc was empty so all I simply did was delete the email address and set it up again, problem solved.

  • _Stryker Level 1 Level 1 (0 points)

    I had 1.16 GB in OTHER. Just used PhoneClean Free. Took about 15 minutes to do a "Quick Clean" and to let it run. It removed 923.74 MB, which consisted of over 12,000+ files, most from App Cache along with some App Temp Files, Download Temp Files, and App Crash Logs. I highly recommed using this app. Going to try doing a "Deep Clean" now and see what else it can find.


  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi Stryker!


    I'm interested to know if you were able to do a "Deep Clean" with the Free version.  I seem to recall that you had to "upgrade" to activate this feature.  Of course, I could be wrong.  That's why I'm asking.


    P.S.  Your link is a good one as it will give you the latest version of PhoneClean.  The developers are updating the app, fast and furious, and going to your site should give you the most recent version.  I think they may already be up to 3.0.4.XXXX.  Many 3rd party sites are offering quite a bit older versions.  This could a somewhat important with Mavericks just released.



    Best, Mr. Luigi

  • jkk4_1998 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2013 10:06 AM (in response to Mr. Luigi)

    Mr. Luigi, I've been using the free version for about a month. I've tried several DEEP CLEANS and still can't get rid of 227MB of "Saved Messages". I've communicated with them several times, send them a log of what I've done. Still, can't seem to get rid of it. I did notice that my "Other Data" dropped from 5.6GB to 1.68GB after I updated to Mavericks, BUT, It seems it just moves the total around to Audio and stuff. Still have only 5.5GB free on my iPhone 5 with 16GB.

    Phone Clean people tell me that they are working on trying to clean up my phone better. Hope newer versions will do the fix. I am on their latest Beta 3.03.20131024.



  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2013 11:23 AM (in response to jkk4_1998)

    Hi jkk4_1998!


    I just checked my version of PhoneClean and it is  I updated a day or so ago.  It is "Phone Clean Pro" however.  Maybe the version number for it is different than for Phone Clean Free.


    I know exactly what you are talking about regarding those subborn Saved Messages.  I communicated with the PhoneClean developers about the lack of robustness of their cleaning regarding those Saved Messages.  In fact, as a consequence of those conversations I ended up with a free copy of PhoneClean Pro.  But, that was also because the very earliest versions of the paid PhoneClean Pro had some significant bugs and it kinda janked up my computer.  The reimbursement of my payment for PhoneClean Pro (making it free) was compensation for my troubles.  The updated versions have addressed a lot of those bugs.


    I have only been able to remove those Saved Messages using iBackupBot.  Even though I have no messages on my iPhone, Usage on my iPhone 5S shows 2.4 MB for Messages.  I don't consider that amount anything to worry about, but it is somewhat interesting to consider what is using up that 2.4 MB.  In iBackupBot's file rendering of the contents of my iPhone it shows 0 MB of Messages in the Media folder. It used to be just around that 1/4 GB amount you quoted.  They were old iMessages, message attachments, etc.  I was able to remove them.  But again, the only way I could remove them from my Iphone was to delete them in IBackupBot and restore with those messages gone in the amended iBackupBot backup.


    I know the goal of PhoneClean is to get at these Saved (But not wanted!) Messages much more automatically than the very hands-on way that you must employ with iBackupBot.  They are aware that iBackupBot can be somewhat unnerving for the technically faint of heart.  A one-click cleaning of all this junk would be much preferred by many users.


    Anyway, if you have a copy of iBackupBot and are still in that quasi-30 day free trial period you might want to give it a try to remove that 1/4 GB of Saved Messages. You can use PhoneClean from then on.


    Good Luck and Best Regards, Mr. Luigi

  • jkk4_1998 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2013 11:36 AM (in response to Mr. Luigi)

    OK, I think I got iBACKupBot to open. How do I go in and clean out these old files?



  • jkk4_1998 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2013 12:14 PM (in response to jkk4_1998)

    Spoke too soon. I did get iBackupBot to work, went in and deleted the SMS Attachments and then went into system files and deleted all the files in the emdia doamin sms attachments.

    Closed out and restored to uTunes which I had backed up.

    Still shows 227MB of "saved messages" in General, Usage.


    ?? I'm I doing something wrong here?




  • jkk4_1998 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 3, 2013 12:38 PM (in response to jkk4_1998)

    Mr. Luigi, I finally got it figured out. Cleaned out the 227MB of "saved messages". Thanks for your help and sorry I'm such a "Tool" sometimes.


    Let's hope Phone Clean can now figure out what all the "Other Data" is. I'd love to get 1.6GB back on my iPhone 5.





  • charlesrn Level 1 Level 1 (0 points)

    For months... MONTHS!... I tried just about every tip I read to reduce the 5.5GB worth of "other" that was showing up on my iPhone 5, and then my 5s. Both were 64GB models. Nothing seemed to work or reduce it, even by a little. Then I read that photos can generate "ghost files" that stay on the phone with the actual photos, and occupy additional memory in "Other." (This is in addition to whatever memory is indicated specifically for Photos.) What's more, "Restore From Backup," which I did when I got my 5s, also restored the ghost files. This is why my 5 and 5s had exactly the same amount of Other. So I transferred the almost 2,000 photos on my iPhone 5s to my iMac using Preview. Then I deleted all the photos from the 5s itself... and I'm sad to say that there's no "Delete All" option in iOS 7 as there was in iOS 6, so I had to check them off one-by-one. It took a while, but once all photos were deleted I nervously checked for "Other" again, since this was my last resort. Success! Once the photos were gone, "Other" went instantly from 5.5GB to 1.3GB, which is the normal amount. Give this a try if all else fails... just remember to get your photos off your phone before you delete them, and then don't restore them from a back-up.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Wow jkk4_1998...I go out to mow the yard, come back, and you've turned into a iBackupBot GENIUS!


    Congratulations! :-)


    Mr. L


    P.S.  You may find that about 1.6 GB of "Other" is about as low as you can go.  Remember, "Other" contains some good data.  System software, etc.  The only reason why it is in "Other" is because there is no other data category that makes sense.  If it is not an app, music, picture, video, etc., but it is necessary and good data, it will be put in "Other" by iOS.


    Different folks will have different absolute minimum thresholds for "Other" as certain Apps will also store data in "Other."  So, if you have many apps, or just the right (wrong?) kind for generating "Other", you may not be able to squeeze your "Other" any lower than that 1.6ish GB level at which you currently reside.


    This is one of the reasons you hear some people complain about the 16GB version of iDevices.  16GB is not very much.  When you take away the couple GB necessary for iOS 7.0.3 and that necessary "Other" data you really never have use, direct use anyway, of 16GB of storage.

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