1 Reply Latest reply: Oct 23, 2013 8:36 AM by sterling r
GianniV Level 1 Level 1 (0 points)

Has any one successfully installed and is running a HP 6700 office jet printer with a MacBook Pro that has 10.5?  We keep getting the ! In a yellow triangle asking us to reluanch. Still not printing


MacBook Pro, Mac OS X (10.5.8)
  • 1.
    sterling r Community Specialists Community Specialists (3,795 points)

    Hello GianniV,

     

    It sounds like you are unable to print from your printer and have an exclamation point in the icon in the dock.

    I recommend these troubleshooting steps from the article named:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.For information about adding a printer and other topics, see these articles:


    Thank you for using Apple Support Communities!

    Take care,

    Sterling