ryannz

Q: Mail Upgrade message in Mavericks won't go away

Have upgraded from 10.8 to 10.9 Mavericks on my Macbook Pro, everything pretty much went fine, except for a problem with Mail.

 

Everytime I open it, I get the below screenshot, saying "Welcome to Mail. To use the new features in Mail, your Mail messages need to be downloaded to this computer...."

Welcome to Mail Mavericks Issue Upgrading.png

If I click continue, I get a "bing" sound and then my Mail opens up, but I get the same message each time I open Mail.

 

Annoying.

Mail, OS X Mavericks (10.9)

Posted on Oct 22, 2013 7:06 PM

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Q: Mail Upgrade message in Mavericks won't go away

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  • by mr da,

    mr da mr da Oct 23, 2013 3:03 AM in response to ryannz
    Level 3 (510 points)
    Oct 23, 2013 3:03 AM in response to ryannz

    Exact same problem here - persistent "welcome" message in Mail.

  • by jub80,

    jub80 jub80 Oct 23, 2013 5:23 AM in response to ryannz
    Level 1 (0 points)
    Oct 23, 2013 5:23 AM in response to ryannz

    Me too. I did an upgrade from 10.8.

    The logfile says, when Mail starts:

     

    Upgrading Library from 4.159 to 4.159

  • by scarpialuik,

    scarpialuik scarpialuik Oct 23, 2013 8:56 AM in response to ryannz
    Level 1 (10 points)
    Oct 23, 2013 8:56 AM in response to ryannz

    Me too. Same problem.

  • by Sanjuro,

    Sanjuro Sanjuro Oct 23, 2013 10:40 AM in response to ryannz
    Level 1 (0 points)
    Oct 23, 2013 10:40 AM in response to ryannz

    Me too. There are two options given: Quit and Continue. Continue allows me to see mail messages and use Mail normally. Quitting Mail and restarting brings up the dialog shown by ryannz. The Quit option leaves me in Mail without messages and the app won't actually quit. Have to Force Quit it.

  • by peripheral,

    peripheral peripheral Oct 23, 2013 10:52 AM in response to ryannz
    Level 1 (5 points)
    Oct 23, 2013 10:52 AM in response to ryannz

    I don't get the message anymore by doing the following:

     

    Try to repair disk permissions first.

     

    If your mail is also on a server and provided that you have a backup of your rules, signatures, etc, you can try the following:

    go to ~/Library/Mail

     

    Delete all contents of the Mail folder. Don't delete the Mail folder.

     

    Go to ~/Library/Preferences

     

    Delete the file com.apple.mail.plist

     

    The above actions will delete all local mail and reset the app completely! If you don't have a backup of your mail don't follow these actions!

  • by rene_germany,

    rene_germany rene_germany Oct 23, 2013 10:53 AM in response to ryannz
    Level 1 (0 points)
    Oct 23, 2013 10:53 AM in response to ryannz

    Excact same problem here with my German version after updating to Mavericks.

  • by Aywin,

    Aywin Aywin Oct 23, 2013 11:37 AM in response to ryannz
    Level 1 (0 points)
    Oct 23, 2013 11:37 AM in response to ryannz

    I'm having the same problem. I've tried repairing permissions and trashing preference files. No luck yet.

     

    I'm trying to avoid the nuclear option of deleting everything and starting over.

  • by peripheral,

    peripheral peripheral Oct 23, 2013 11:42 AM in response to Aywin
    Level 1 (5 points)
    Oct 23, 2013 11:42 AM in response to Aywin

    Did you also trash everything in your "Mail" folder in your ~Library/Mail folder? Don't delete the folder itself, but the contents inside.

  • by Aywin,

    Aywin Aywin Oct 23, 2013 11:52 AM in response to peripheral
    Level 1 (0 points)
    Oct 23, 2013 11:52 AM in response to peripheral

    That worked! I was hesitant to try it at first because I have some local mail folders. But it was easy. Here's what I did:

     

    1. I went to ~/Library/Mail/V2/Mailboxes and dragged its contents to the desktop.
    2. I deleted everything else in ~/Library/Mail/ without deleting the Mail folder.
    3. I launched Mail.app and set up my IMAP accounts through Preferences: Accounts.
    4. I quit mail and then dragged my local mailboxes from the desktop into the newly created Mailboxes folder.
    5. I relaunched Mail. No "Welcome to Mail" message!

     

    Thanks for pointing me in that direction!

  • by peripheral,

    peripheral peripheral Oct 23, 2013 11:54 AM in response to Aywin
    Level 1 (5 points)
    Oct 23, 2013 11:54 AM in response to Aywin

    Great! Happy to help! That message was super annoying.

  • by scarpialuik,Solvedanswer

    scarpialuik scarpialuik Oct 23, 2013 2:20 PM in response to ryannz
    Level 1 (10 points)
    Oct 23, 2013 2:20 PM in response to ryannz

    I managed to stop the message more simply, by:

     

    1. Open Mail

    2. In Prefs>Accounts>Account information uncheck the "Enable this account" on all accounts

    3. Quit Mail

    4. Reopen Mail (no message appears)

    5. Re-enable account in Prefs>Accounts>Account Information

    6. Quit Mail

    7. Re-open mail

     

    Everything works ok and no message appears.

     

    Hope it works for you too.

  • by piedest,

    piedest piedest Oct 23, 2013 4:21 PM in response to ryannz
    Level 1 (0 points)
    Oct 23, 2013 4:21 PM in response to ryannz

    Worked for me.  Thanks

  • by Sanjuro,

    Sanjuro Sanjuro Oct 23, 2013 4:26 PM in response to scarpialuik
    Level 1 (0 points)
    Oct 23, 2013 4:26 PM in response to scarpialuik

    That worked. Thanks

  • by ryannz,

    ryannz ryannz Oct 23, 2013 8:55 PM in response to scarpialuik
    Level 1 (0 points)
    Oct 23, 2013 8:55 PM in response to scarpialuik

    Thanks scarpialuik, disabling then enadling my accounts as per your instructions seem to have done the trick.

     

    Had to repeat twice though to get it to stick.

     

    The other options deleting/moving files did work, but I had trouble getting all my settings etc back without making the error come back again.

     

    Thanks all

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