Andres Hidalgo

Q: Impossible to activate iMessage and Facetime in Mavericks

've just instaled Maverick upgrade and now iMessage and Facetime try to connect with my Apple ID but iMessage is not responding and Facetime finally returns a connection error.

 

I tried to find someone with the same issue, but I couldn't find any. I would appreciate any help.

 

Best regards,

 

Andres

Posted on Oct 23, 2013 3:56 AM

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Q: Impossible to activate iMessage and Facetime in Mavericks

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  • by pundennis,

    pundennis pundennis Oct 23, 2013 8:20 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 23, 2013 8:20 AM in response to Andres Hidalgo

    I have similar issue,
    the iMessage keep trying to signing, but no response
    facetime finally return a connection error.

     

    But i can use iMessage, facetime within the same network, but in my iphone

  • by chattphotos,

    chattphotos chattphotos Oct 23, 2013 8:54 AM in response to Andres Hidalgo
    Level 4 (2,434 points)
    Desktops
    Oct 23, 2013 8:54 AM in response to Andres Hidalgo

    Try checking your time zone settings.

     

    A similar error happened to me in Mountain Lion. I returned to the USA from Europe, the time zone was still set on CET, but I was in the Eastern Time zone. iMessage did not like that at all.

  • by pundennis,

    pundennis pundennis Oct 23, 2013 9:44 AM in response to chattphotos
    Level 1 (0 points)
    Oct 23, 2013 9:44 AM in response to chattphotos

    i set the timezone to auto, it can show in Hong Kong, but Messages and Facetime still not work

  • by xafar,

    xafar xafar Oct 23, 2013 10:07 AM in response to Andres Hidalgo
    Level 1 (10 points)
    Oct 23, 2013 10:07 AM in response to Andres Hidalgo

    I have exactly the same issue, since Mavericks upgrade on my MBP (mid 2012 15") I can't login to iMessages & FaceTime as it endlessly tries to login, and never succeeds. If anyone finds a solution, please do let me know.

  • by pierrefromcornebarrieu,

    pierrefromcornebarrieu pierrefromcornebarrieu Oct 23, 2013 2:26 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 23, 2013 2:26 PM in response to Andres Hidalgo

    The same thing... but i can use my wife's ID and it's ok with her. But not my ID...

  • by gmdavis9,

    gmdavis9 gmdavis9 Oct 23, 2013 6:10 PM in response to Andres Hidalgo
    Level 1 (5 points)
    Oct 23, 2013 6:10 PM in response to Andres Hidalgo

    I have the same problem. Unable to sign into both services from MBP.

    Screen Shot 2013-10-22 at 7.55.49 PM.png

    I thought signing out/in of iCloud would help. Now I can't sign back into iCloud. To make it worse, I just switched from an iPhone, and can't log in to remove my number from iMessage. Now all my iFriends messages are hijacked by iMessage.

     

    Screen Shot 2013-10-23 at 6.53.49 PM.png

  • by Andres Hidalgo,

    Andres Hidalgo Andres Hidalgo Oct 24, 2013 3:19 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 3:19 AM in response to Andres Hidalgo

    Permissions repared .... no working

    Mavericks reinstaled .... no working

    another Apple ID .......... no working

     

    Thinking in to downgrade

  • by Andres Hidalgo,

    Andres Hidalgo Andres Hidalgo Oct 24, 2013 3:22 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 3:22 AM in response to Andres Hidalgo

    Tried with a non existent account and it does just the same. For some reason both apps are unable to use my network connection properly.

  • by i-lied,

    i-lied i-lied Oct 24, 2013 7:53 AM in response to Andres Hidalgo
    Level 1 (8 points)
    iPhone
    Oct 24, 2013 7:53 AM in response to Andres Hidalgo

    I'm having similar issues. Soometimes I can get past the sign in screen but once that happens it remains inactive. Looking at other posts, it's a bug that has been there from the beginning and Apple don't appear to have fixed it in the Developer Previews...

  • by mr_ngiau,

    mr_ngiau mr_ngiau Oct 24, 2013 9:46 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 9:46 AM in response to Andres Hidalgo

    Same here.... can't activate my messages and facetime after upgrading to Mavericks.

  • by 12gmb12,

    12gmb12 12gmb12 Oct 24, 2013 10:26 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 10:26 AM in response to Andres Hidalgo

    same for me on iMessages and FaceTime!!! after login with my apple id (that correctly works on a macbook air with mountain lion) still spinning on enabling the account!!!!

  • by sufficientchampagne,

    sufficientchampagne sufficientchampagne Oct 24, 2013 5:17 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 5:17 PM in response to Andres Hidalgo

    What's going on, apple?  First my camera stops working because of a plugin, now I upgrade to Mavericks and the camera works, but facetime doesn't.  I have a brand new MBA and it's useless!!!

  • by Paola M,

    Paola M Paola M Oct 24, 2013 7:14 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 7:14 PM in response to Andres Hidalgo

    Same here, Messages and Facetime used to work fine but now I get a network connection error on Facetime and no reponse from Messages :/ They do work on my iPhone though so I don't know what's happening. I won't log out from iCloud considering many got problems trying to sign in again.

  • by VisualPro,

    VisualPro VisualPro Oct 24, 2013 7:20 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 24, 2013 7:20 PM in response to Andres Hidalgo

    Updated to Mavericks as well from Mountain Lion....

     

    I have spent most of this afternoon working on the signin issue with facetime and iMessage with Apple support.  We have tried many of the recommendations like reset NVPRAM, making sure your time zone / time is correct on mac, create new user, removing NetworkInterfaces.plist, removing iCloud account and turning it on again, safemode, reinstall Mavericks over top again, changing apple ID password, deleting key chain enteries, etc.... the list goes on.  Nothing has helped.  FYI my account works fine on my other macs, just not my MBP.  Weird.

     

    I would be interested if anyone can look at their system.log and get a snippet of the log when you try to log in.  Mine looks like this:

     

    10-24-2013 8:09:47.232 PM FaceTime[587]: Retrieving server bag 1, 0x600000014990, 0, 0

    10-24-2013 8:09:51.917 PM com.apple.SecurityServer[14]: Session 100029 created

    10-24-2013 8:09:51.980 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:09:51.980 PM apsd[108]: Stored identifier doesn't match host

    10-24-2013 8:09:51.981 PM apsd[108]: Stored identifier doesn't match host

    10-24-2013 8:09:51.981 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:09:51.987 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:09:54.740 PM FaceTime[587]: Retrieving server bag 1, 0x600000014990, 1, 0

    10-24-2013 8:10:51.978 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:10:51.978 PM apsd[108]: Stored identifier doesn't match host

    10-24-2013 8:10:51.978 PM apsd[108]: Stored identifier doesn't match host

    10-24-2013 8:10:51.978 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:10:51.980 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:10:51.982 PM apsd[108]: Certificate doesn't match host

    10-24-2013 8:10:52.035 PM identityservicesd[454]: [Warning] Tried to disable an account we don't know about, ignoring...

     

    My next step is to backup my data and do a clean install.... I am hoping there is a fix before I pull the pin and do this.

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