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Problems with program installation

434 Views 6 Replies Latest reply: Oct 24, 2013 2:59 AM by thomas_r. RSS
Batman-89 Calculating status...
Currently Being Moderated
Oct 23, 2013 5:37 PM

I installed McAfee AV on 2 Macs--1 desktop, 1 MacBook Air, both running 10.8 and with Admin rights.  Installation completes as it should, but the McAfee icon doesn't show in the taskbar, and I cannot find a McAfee folder under Applications.   I ran the install again, thinking something had gone wrong.  It completed but said "Agent upgrade failed," so I know something got installed the first time.

 

I must be doing something wrong, but what?

 

PS--McAfee installation has been mandated by TPTB.

OS X Mountain Lion (10.8.5)
  • hands4 Level 4 Level 4 (2,215 points)
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    Oct 23, 2013 6:26 PM (in response to Batman-89)

    TPTB don't know what they are talking about.  They have a Windows orientation.  Virus protection is built into OS X.

     

    The advice from Mac professionals is don't. 

    If you must run McAfee, see the McAfee Communities:  https://community.mcafee.com/index.jspa?view=overview

     

    For credible information on Mac security see https://discussions.apple.com/docs/DOC-3291

    "Apple has installed OS X anti-malware now in 10.6.8 and above OS X operating system versions, there is no need to install anti-virus software"

    "Third party anti-virus tends to cause issues when Apple issues OS X updates, so it's not advised to install them."

     

    If it won't rock the boat too much, show these documents to TPTB.

    TPTB must have an IT department.  Ask them how to run McAfee on your system.

     

    Also see  https://discussions.apple.com/docs/DOC-2435

  • hands4 Level 4 Level 4 (2,215 points)
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    Oct 23, 2013 7:42 PM (in response to Batman-89)

    I sympathize with you having a policy you must follow even if it does not make technical sense.

     

    My reference to the McAfee Community was serious.  They are likely know more about McAfee on Mac than most of the people in this community.  When I vistied the site they already had postings about McAfee on Mavricks.

     

    The McAfee site says the offer free support.  http://service.mcafee.com/default.aspx  I would start there.

     

    Having installed it, does it show a new icon in the menu bar?  That is a standard user interface for virus protection software rather than running a program from the Applilcations folder.

  • hands4 Level 4 Level 4 (2,215 points)
    Currently Being Moderated
    Oct 23, 2013 7:50 PM (in response to Batman-89)

    When I installed AV software on my Mac in the past it created in icon in the menu bar and a folder for apps in the Applications floder, but then I never used McAfee.  If it has neither of those then I expect it is not installed.  McAfee will know what is normal and what may have gone wrong with the installation.

  • thomas_r. Level 7 Level 7 (27,050 points)
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    Oct 24, 2013 2:59 AM (in response to Batman-89)

    McAfee should not install a whole folder of stuff in the Applications folder. That's generally not done these days, support files are placed elsewhere. You should, though, see a McAfee icon in the menu bar and a McAfee app (and McAfee uninstaller app) in the Applications folder.

     

    Note that McAfee is one of the worst Mac anti-virus apps you could possibly install. Not only have I seen it cause problems for many people, but it really does a horrible job at detecting Mac malware. See my own study, done in January of this year:

     

    http://www.thesafemac.com/mac-anti-virus-testing-01-2013/

     

    Results of someone else's testing have showed very similar numbers:

     

    http://securityspread.com/detection-rate-results/

     

    So, you should probably talk to your IT folks about this, showing them these results, and ask to use a different anti-virus program. There are some recommendations in my Mac Malware Guide.

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