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RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?

364419 Views 182 Replies Latest reply: Mar 13, 2014 11:00 AM by Timothy Nicholas Jones RSS Branched to a new discussion.
  • ralphp21 Level 1 Level 1 (0 points)

    What about webpages that you've added to the home screen.  Every time I restore, all my saved home screen webpages disappear.  Real pain to recreate them and the different screens and folders.  Thanks.

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    I don't know what to say. All of my web link icons restore after every update. You do know that after updating you need to restore your backup, then sync the phone with iTunes to get your apps and media back?

  • ralphp21 Level 1 Level 1 (0 points)

    Lawrence,

         It hasn't worked for me in the past but it worked like a charm today.  Thanks for the reply.

         Best regards,

         Ralph

  • doug92 Level 1 Level 1 (0 points)

    This boggles my mind. How/why can you not backup the whole of your phone to itunes, I then restore. Makes no sense. Backed up my iphone 4 today, cause I just got a 5S (btw thx Apple. IOS7 made my 4 virtually unuseable. Thanks). So much to my surprise hardly any apps & no music got restored. Ridiculous.But everything else was like a charm.

    But instead of getting into battle with the apple lovers, can someone tell me in a readers digest form how to get the apps and music from my old phone to my new phone. I think the app issue is dealt with here, but how bout the music. Lets pretend I just got a new laptop so it is 100% "clean".

    Thanks

  • Meg St._Clair Level 8 Level 8 (37,465 points)

    For apps and music purchased from Apple, download them again. For apps, go to the App Store, tap update, tap purchased, tap Not on this phone and download. For iTunes, tap on more, then purchased.

     

    For music that you didn't purchase from Apple, sync if from iTunes, just the way you did to get it on the phone in the first place. If you don't have that music on a computer, it's gone.

     

    Best of luck.

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    Because the whole backup of a 64 GB iPhone will take up to 64 GB of your computer hard drive. In addition to the up to 64 GB or more of your iTunes library, using most of the space on most hard drives. That's why the backup does not duplicate the music and apps that are already in your iTunes library, as the can just be restored to your iPhone from the library at any time.

     

    If your music is all from iTunes it is also in iCloud and can be restored from there.

  • Lawrence Finch Level 7 Level 7 (24,500 points)
  • jeromefrommanchester Level 1 Level 1 (0 points)

    I have apps on my 4S that are no longer available on Itunes.  When I backup and restored to my 5S they are gone on the 5S.  Any way I can get those over to the 4S?

  • AliciaWag Level 1 Level 1 (0 points)

    Hey there folks -

     

    I had an iPhone 4, & just got an iPhone 5S today. I did a full backup first, & for the most part everything seems to have gone well, except for the fact that the majority of my apps did not make their way into my 5S. I read through most of this thread & tried the various methods of rectifying the situation, to no avail. I resorted to looking at what was on my as-yet-unwiped iPhone 4 (so glad I didn't wipe it yet!!) & writing down the names of the apps missing from my 5S. Most of them were free apps anyway, so it wasn't that big of a deal, but it was a real pain in the neck. I'm not sure why I did what I'm about to tell you, but it seems to have solved my problem, at least partially.

     

    In iTunes, click on your phone in the left side control panel.

    Click on the "apps" tab on the top.

    Within the "apps" tab, click on "list".

     

    You will probably see a bunch of your apps (titles only) with exclamation points next to them. Click (or double-click, not sure which I did) & a window will pop up that says something to the effect of, "iTunes couldn't find the file for this app. Would you like to search for it?" Click yes, & it will bring you to your "music" folder.

     

    In your music folder, click on "mobile applications", & find the first title that you're missing.

    Click on that title, then click "open".

    It will (should!) find it, & then it will ask you if you'd like to use the same method (not the exact wording, can't remember what it said, but that's what it meant) to find your other apps.

    Click yes!!

     

    It worked for me for a lot of the missing apps (I have to cross the found ones off of my list & see what's left to find). It didn't put them into the proper folders - they're not in folders at all, so I have to reorganize - but at least I have most of them.

     

    I have no idea how I discovered this, but I hope it works for you, too!! Please let me know if this helped.

     

    -Alicia

  • rspaceball Level 1 Level 1 (0 points)

    This is pretty damned shocking. And the apple fanboys on here acting like we are idiots for being suprised that the 'back up' system does not actually back up everything is amazing. I'm sorry I don't spend hours upon hours learning every little nuance of these extremely nebulous OS designs. I'm busy. Just need my phone backed up and restored, with everything in place, as quickly as possible. When I spend several hundred dollars on a freaking telephone it should be pretty seamless. And of course, I'm the idiot of the philistine universe for even remotely being upset about this.

  • Meg St._Clair Level 8 Level 8 (37,465 points)

    rspaceball wrote:

     

    This is pretty damned shocking. And the apple fanboys on here acting like we are idiots for being suprised that the 'back up' system does not actually back up everything is amazing. I'm sorry I don't spend hours upon hours learning every little nuance of these extremely nebulous OS designs. I'm busy. Just need my phone backed up and restored, with everything in place, as quickly as possible. When I spend several hundred dollars on a freaking telephone it should be pretty seamless. And of course, I'm the idiot of the philistine universe for even remotely being upset about this.

    Should you ever buy a chainsaw, I suggest taking time out of your busy life to read the manual.

  • Elliottsdad Level 1 Level 1 (0 points)

    Hi guys ,

     

    I backed up my iPhone earlier today , collected my replacement iPhone 5 , as it come with the iOS 6 firmware I had to set up as a new phone update to iOS 7 and then restore from , however the stored file seems to be blanks and when ever I try it's restoring to this new blank file so no contacts , messages or anything , I located the previous back up location and found the one I need to use but how do I make the phone back up to a save done at 20:00 hrs today when it's saying the latest back up was done at 10pm ?

     

    I'm sorry if I sound a little on the thick side and maybe I am but I'd appreciate any help I can get here

     

    Thanks

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    Connect to iTunes. Click on the iPhone in iTunes. Click "Restore backup" it will display the name of a backup. Click on the name and you will get a dropdown of backups that are available to restore. The one you are looking for may be there. If it isn't, do you also back up to iCloud? If so you can restore the iCloud backup.

  • Elaynebe Level 1 Level 1 (0 points)

    Thanks to the posts in this forum I was able to backup from my iPad2 and restore to my iPad Air. My only challenge now is that I have lost most of the system apps. I have over 1000 apps so while they are still there they are not on any screen. For example every time I need to send a message I need to do a spotlight search.

     

    How can I get them back so I can move them to a screen that I can access?

     

    Thanks

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    You will have to group them into folders. Connect the iPad to iTunes on your computer, click on its name, and click the Apps tab. You can rearrange them in iTunes, then sync the arrangement back to the iPad.

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