alex hall

Q: mavericks download error

Hi

 

I treid to download Mavericks and after 5 hours got an error message, possibly my weak internet signal, but now the App Store just records an 'an error has occurred' (very helpful!) and seemingly wont allow me to try again. What to do?

Posted on Oct 23, 2013 8:06 PM

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Q: mavericks download error

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  • by EddieT,

    EddieT EddieT Oct 23, 2013 9:32 PM in response to alex hall
    Level 1 (17 points)
    Mac OS X
    Oct 23, 2013 9:32 PM in response to alex hall

    Having the same problem here. Another thread suggested cancelling download, then trying again. I have cancelled download, run Disk Utility, run OnyX. Have tried everything I can think of, but cannot download Mavericks. *****, huh?

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Oct 23, 2013 9:38 PM in response to EddieT
    Level 6 (12,107 points)
    Oct 23, 2013 9:38 PM in response to EddieT

    is the error 1004? (Try even if it is just the generic error too..)

     

    If so read this....

     

    http://blog.tom.aratyn.name/post/34276220486/mac-app-store-error-1004

     

    and if that does not work.. read this...

     

    http://teknotes.urukhai.org/2013/04/error-1004-from-mac-app-store/

     

    and if that doesnt work read this...

     

    https://discussions.apple.com/docs/DOC-4293

     

    Some of the files listed in the above link may have changed locations in Mav and ML.. so use something like FindAnyFile to locate them.... if you cnanot locate them manually.

     

    http://apps.tempel.org/FindAnyFile/

  • by EddieT,

    EddieT EddieT Oct 23, 2013 10:14 PM in response to The Art Of Sound
    Level 1 (17 points)
    Mac OS X
    Oct 23, 2013 10:14 PM in response to The Art Of Sound

    Thanks, Art. Tried all those things, but didn't fix it. Think I'll bring this home and work on it there. It's at school now, and there are proxy servers and crap here that MAY be getting in the way. Can always restore from a 3-week old Superduper clone, though I'm always a bit worried about how that will affect syncing of documents and stuff in my Dropbox and iCloud stuff. I do have other macs, so this isn't critical. Anyway, thanks for your thoughtful reply.

  • by alex hall,

    alex hall alex hall Oct 24, 2013 8:06 AM in response to The Art Of Sound
    Level 1 (108 points)
    Audio
    Oct 24, 2013 8:06 AM in response to The Art Of Sound

    Just got back to my Mac. To respond to Mr Art of Sound, "no" there is no error code or any instruction on what to do next, it merely seems to hang stating there was an error, and i cannot get rid of it to start again. I assume that the links providde by Art of Sound only pertain to an error 1004??? Screen Shot 2013-10-24 at 18.05.02.png

     

    It gave up with just one minute to go, that after five hours of download!

  • by The Art Of Sound,Helpful

    The Art Of Sound The Art Of Sound Oct 24, 2013 8:20 AM in response to alex hall
    Level 6 (12,107 points)
    Oct 24, 2013 8:20 AM in response to alex hall

    Alex,

     

    No.. the generic error issue you speak of, can also be fixed by one of those solutions i posted.... Its a fairly common problem and sometimes you get just an error msg and sometimes you will get the 1004 error code.. They basically mean the same thing in terms of possibile solution... and are most often caused by a break in or issue with..  your net connection resulting in an incomplete download that for some reason, trips up the process built into OS X... so it cannot resume as normal.

     

    Eddie,

     

    Glad to hear you took the time to make and have a clone image to restore from.... If only others were so diligent as it would save them so much hassle if/when things go wrong...

     

    Cheers..

  • by Randy Zeitman,

    Randy Zeitman Randy Zeitman Apr 18, 2014 9:47 AM in response to alex hall
    Level 1 (26 points)
    Apr 18, 2014 9:47 AM in response to alex hall

    The answer may be Software Update ... when I chose it my App Store app updated. (I had the same 'An error has occurred' problem.

     

    It then worked instantly. Click Purchased and Updates at the top of the App Store.