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HT4539 How do I cancel app auto renewal on my ipad

5401 Views 4 Replies Latest reply: Oct 24, 2013 3:44 AM by AlexRufus RSS
Morganthemoon Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 6, 2013 2:29 PM

How do I cancel app auto renewal on my ipad

iPad 2, iOS 6
  • King_Penguin Level 10 Level 10 (92,415 points)

    There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

    1. From your device's Home screen, tap App Store.
    2. Tap Featured at the bottom of the screen.
    3. Scroll to the bottom of the page.
    4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
    5. Tap the View Apple ID button.
    6. Enter your password and tap OK.
    7. From the main account page, scroll down and tap Manage App Subscriptions. If you don't have app subscriptions this button will not be displayed.
    8. You'll then be taken to your App Subscriptions page.

    To turn off auto-renewal:

    1. From your Manage App Subscription page, choose an app subscription. 
    2. Tap the subscription category for which you want to disable auto-renewal.
    3. Tap On to toggle the switch to Off.
  • AlexRufus Level 1 Level 1 (0 points)

    I believe i have already turned off auto-renewal but i don't remember.

     

    What happens now is that i don't see an option to cancel subscription, i can only see options to renew subscription.

     

    I really want to cancel this subscription and don't have a clue.

    Probably i canceled auto-renewal and its already canceled but i am not sure.

     

    Any suggestions are apreciatedd

  • King_Penguin Level 10 Level 10 (92,415 points)
    Currently Being Moderated
    Oct 24, 2013 3:28 AM (in response to AlexRufus)

    If you don't get the option to cancel the auto-renewal then that implies to me that you've already cancelled it, and that it won't renew at the end of the current subscription. If you want to cancel it during the current active subscription period then you would need to try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

     

    Are you able to select the subscription on your account, and if so does auto-renewal button show e.g. from the link from my previous post there are these screenshots :

     

    iPad :

    subscription ipad.jpg

     

    computer's iTunes :

    subscription computer.jpg

  • AlexRufus Level 1 Level 1 (0 points)

    That's it.

    I thought i had already cancelled it, that´s why the auto-renew button is not showing.

    Well then the problem is solved.

     

    Much appreciated for your help.

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