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Mac App Store Error

252 Views 2 Replies Latest reply: Oct 24, 2013 9:38 AM by ML17078 RSS
ML17078 Calculating status...
Currently Being Moderated
Oct 24, 2013 4:56 AM

I have a purchased app with an available update which will not update.  I'm getting the error "An error has occurred."  When trying to Install, I get the message: (App) failed to download.  Use the Purchases page to try again.

 

I've found multiple notes in the community about possible resolutions.  So far, I've tried:

 

  • Sign out/in, retry
  • Sign out/in, reset warning messages
  • I've uninstalled the app, then tried a fresh install

 

None of these seem to work, and I've tried each multiple times, and none seem to work.

  • Jerome Colas Level 2 Level 2 (215 points)
    Currently Being Moderated
    Oct 24, 2013 9:31 AM (in response to ML17078)

    I had a similar issue with iMovie, iPhoto and GarageBand.

     

    I had the retail-box versions of iLife '11 installed but was also eligible to the App Store version (I bought a Mac in 2012 and iLife cama as an App Store download).

     

    I could not download the new versions ..until I had trashed the installed apps.

     

    Hope this helps,

    Jérôme.

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