erostro

Q: iPhone 5 with iOS 7 randomly shuts off

Are any of you aware of iOS 7 randomly shutting down iPhones? Ever since I upgraded 2 day ago it has shut down at least 3 times. The battery was at about 18%, 20%, and 36% when it shut down.  I don't believe it’s a bug with the battery percentage because it started back up as soon as hit the power button.  Also, it is not due to overheating or anything else wrong with the environment.  Nothing in the environment has changed except that I updated to iOS 7.  Let me know if this occurs to anyone else and if there are any solutions pending? 

iPhone 5, iOS 7

Posted on Sep 20, 2013 11:46 AM

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Q: iPhone 5 with iOS 7 randomly shuts off

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  • by JonnyBeGood123,

    JonnyBeGood123 JonnyBeGood123 Oct 23, 2013 12:47 PM in response to Jeepjones85
    Level 1 (0 points)
    Oct 23, 2013 12:47 PM in response to Jeepjones85

    So I decided to just go to the Apple Store and get my iPhone replaced completely since this problem kept persisting. My iPhone 5 with the new update and everything works fine now which leads me to believe this problem has nothing to do with the iOS update but the battery itself. Others in this thread have said they fixed it by replacing their batteries too. So if you can't afford to replace your phone or have run out of options, I strongly suggest buying a new battery online and replacing it yourself with a screwdriver. Good luck!

  • by ivanvanbeek,

    ivanvanbeek ivanvanbeek Oct 23, 2013 2:45 PM in response to JonnyBeGood123
    Level 1 (10 points)
    Oct 23, 2013 2:45 PM in response to JonnyBeGood123

    If it is a battery problem, it will be an Apple problem to solve by i.e. a callback. Ridiculous, the iPhone is just over one year old.... (But disappeared from my coverage status).

  • by swifzrp,

    swifzrp swifzrp Oct 23, 2013 9:32 PM in response to erostro
    Level 1 (0 points)
    Oct 23, 2013 9:32 PM in response to erostro

    I had this problem. The issue is with the "Background App Refresh" specifically the Weather app. To fix this issue go to :

    Settings>General>Background App Refresh, and turn off the Weather.

    Apple get your act together and fix this already!!!

  • by ReadyO,

    ReadyO ReadyO Oct 24, 2013 10:00 AM in response to swifzrp
    Level 1 (0 points)
    Oct 24, 2013 10:00 AM in response to swifzrp

    I have this issue and have the brackground app refresh OFF, so it has to be something else.

  • by Jeepjones85,

    Jeepjones85 Jeepjones85 Oct 24, 2013 2:13 PM in response to erostro
    Level 1 (0 points)
    Oct 24, 2013 2:13 PM in response to erostro

    Yesterday my phone shut off at about 40% then after I hard start it. My phone did it again around 30% so I restart it again after waiting 3-5 mins then every time after that when I picked up my phone and unlocked the screen it kept doing it until I plugged it into the charger.

     

    And that all happened even with the newest update ios7.0.3

    So last night I restored my phone from a backing up. So far it hasn't happened again... Fingers crossed lol

  • by vincentfromwaco,

    vincentfromwaco vincentfromwaco Oct 25, 2013 8:51 AM in response to Jeepjones85
    Level 1 (0 points)
    Oct 25, 2013 8:51 AM in response to Jeepjones85

    I have had the same problem - has shut down at about 20% and when you plug it in, it the battery indicator shows it is charging and then it comes back on.

  • by jono_unltd,

    jono_unltd jono_unltd Oct 25, 2013 9:05 AM in response to vincentfromwaco
    Level 1 (0 points)
    Oct 25, 2013 9:05 AM in response to vincentfromwaco

    ok, not trying to be mean, but i think we need to stop talking about battery life... because the issue of the phone shutting down randomly happens to me even when im over 90%+ battery life.

     

    it shuts down randomly, and apple needs to provide us with some suggestions.

     

    ....and we wait to see if iOS7.0.3 has resolved the issues.

  • by ivanvanbeek,

    ivanvanbeek ivanvanbeek Oct 25, 2013 1:00 PM in response to jono_unltd
    Level 1 (10 points)
    Oct 25, 2013 1:00 PM in response to jono_unltd

    After it shut down 3 times today (at 20% at 12% and 7%) i had it with that stupid iPhone. Went to a repair shop, let them replace the battery and now i will let it drain down to see what happens.

     

    I will let you know. I hope that was the cause (fingers crossed).

     

    ivan

  • by xhunter,

    xhunter xhunter Oct 25, 2013 1:16 PM in response to erostro
    Level 1 (39 points)
    Apple Music
    Oct 25, 2013 1:16 PM in response to erostro

    Alrighty, I am going to the Apple Store AGAIN tomorrow to see about getting this damned phone fixed.

     

    And I can prove (at least for my iPhone) it has nothing to do with background refresh OR battery life.

     

    Background refresh has been off. Always has been. My battery has ranged from 25% to 100%, both plugged into a power source and running on the battery.

     

    This piece of **** has rebooted itself 100+ times since Monday. Monday alone, I had it reboot something like 30 times in the span of 45 minutes. The reboots range from a 2 second Apple logo to a full restart which takes much, much longer. Every morning when I wake up, my phone has apparently frozen mid reboot as the screen is black and the phone won't respond until I do a hard reset. Occasionally when I get a reboot, the top or bottom half of the screen will turn blue, green, or red. The phone occasionally locks up and won't respond to anything for 5+ seconds then it carries on like nothing happened. There is literally no rhyme or reason to these reboots. It will happen when it is just sitting next to me doing nothing, when I am checking email, when I am browsing the internet, when I am staring at the home screen, when I am in settings, when I am running apps, when I am playing games. It doesn't matter what the battery level is, it doesn't matter if it is plugged in or not. It is unaffected by WiFi connectivity. It has nothing to do with my data on this phone was set up like new and not restored from iCloud.

     

    I am sick and tired of this. I won't be leaving the Apple Store tomorrow until I can get a promise that this **** will stop when I walk out of there.

     

    Oh, and iOS 7.0.3 didn't do anything to help this.

  • by ivanvanbeek,

    ivanvanbeek ivanvanbeek Oct 25, 2013 1:26 PM in response to xhunter
    Level 1 (10 points)
    Oct 25, 2013 1:26 PM in response to xhunter

    Same here, i had background refresh (and all other things) switched off. You do not wanne know how many time i clean installed it, did a hard restart, put working backups on it.

    I can tell you, i have two iphones5 (1 black 1 white). The black one is working like it should but the white one i used a lot longer (differs about a year). So i think some series of the battery are faulty (and they do not wanne recall millions and millions of phones - like nokia once had to).

     

    There is a button in 'general' which give diagnostic files (settings-general-info-diagnose and usage-diagnose and usage).

     

    Let them replace your battery in the first place :-)

  • by xhunter,

    xhunter xhunter Oct 25, 2013 1:28 PM in response to ivanvanbeek
    Level 1 (39 points)
    Apple Music
    Oct 25, 2013 1:28 PM in response to ivanvanbeek

    I just looked at that diagnostic data list. There are a TON of ResetCounter, LastestCrash, panic.plist files in there. I assume these are all related to reboots. At least there is proof this phone is trash.

  • by ivanvanbeek,

    ivanvanbeek ivanvanbeek Oct 25, 2013 1:30 PM in response to xhunter
    Level 1 (10 points)
    Oct 25, 2013 1:30 PM in response to xhunter

    Strange thing is, i put back a backup and the backup appearantly places these files back also. There are indeed lists full of activities at mine (before battery was replaced).

    I think its a good archive to proof you're not lying and have a case!

     

    Ivan

  • by xhunter,

    xhunter xhunter Oct 26, 2013 10:16 PM in response to erostro
    Level 1 (39 points)
    Apple Music
    Oct 26, 2013 10:16 PM in response to erostro

    After the Apple Store Genius failed me again with a factory reset and start as a new phone, a higher up in Apple support is having me run the phone for. 24 hours without using any of my account data from iCloud (my phone is pretty useless at this stage). In the 7 hours I've been off the phone, it has rebooted twice. Safe to say Apple can take their "your user data is corrupt" explanation and shove it.

  • by ivanvanbeek,

    ivanvanbeek ivanvanbeek Oct 27, 2013 4:50 AM in response to xhunter
    Level 1 (10 points)
    Oct 27, 2013 4:50 AM in response to xhunter

    It is my second day now with a new battery, i now let it drain completely each time. Unbelievable how many hours it can work again (more than one day - even when i use it :-)

    I hope it stays this way and i certainly hope it has something to do with the battery so i did not replace it for nothing.

     

    The only thing i switched off is automatic apps update but thats because i like to see whats happening on my phone.

  • by Dazman63,

    Dazman63 Dazman63 Oct 27, 2013 5:40 AM in response to ivanvanbeek
    Level 1 (0 points)
    Oct 27, 2013 5:40 AM in response to ivanvanbeek

    Ivanvanbeek where did you buy your battery? Seems there are a lot of knockoffs out there.

     

    Both my phone and my wife's only started shutting off after iOS 7.  Taking off the background app refresh seems to have helped.  In order to try and fix this I'd also leave the phone for a few minutes and reboot it, sometimes it would stay on and other times it would shut it's self off again.  Now at least it's shutting itself off under 10%. 

     

    I'm not sure what the issue is.  We let our phones fund down to zero at least once a month, but only after the update did our phones start acting up.  Our battery life has also been very good.

     

    Just plain strange.

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