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All replies
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Helpful answers
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Oct 24, 2013 5:52 AM in response to xboxtremeby Blake McKimmie,Same thing happened to me. MyBook Studio II in RAID 1 and two other a Western Digital external drives all mount with zero items after upgrading. I have tried connecting to different machines and also various drive recovery software with no success. These drives had my data, plus all of my backups.
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Oct 24, 2013 10:07 AM in response to xboxtremeby Rocket Science,I have a WD RAID MyBook as well, and have the same issue. After installing Mavericks yesterday, it appears on the desktop with zero items, despite being my Time Machine backup for several years. I now have no backup drive. What's up Apple?
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Oct 24, 2013 1:27 PM in response to Rocket Scienceby AKabas,Same thing happened to me with a WD My Book Studio Edition II 6TB. After calling WD numerous times they gave up and asked me to ask Apple what Maverick does to a raid drive and to try recovering my data with a recovery software. Right now I'm trying Disk Drill, but no file shows. Ten years of 5TB archive gone at the moment, with only a partial backup. Panic situation.
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Oct 24, 2013 1:32 PM in response to AKabasby Blake McKimmie,Disk Drill's deep scan shows some files are still on one of my drives. There is no folder structure or file names are missing. Disk Warrior didn't do anything for me.
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Oct 24, 2013 2:45 PM in response to xboxtremeby WrinklyPepper,Just plugged my MyBook Studio RAID back in to my laptop having upgraded to Mavericks - it houses all of a previous computer's files and all my time machine backups - I cannot access anything now!! This is pretty desperate!
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Oct 25, 2013 2:11 AM in response to xboxtremeby AKabas,Does anybody know if this is reversible or is this pretty much it? In that case does anybody know a recovery software that will recover original directory structure and file names? Someone mentioned Stellar Phoenix Mac Data Recovery but the app keeps quitting during initialization.
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Oct 25, 2013 7:24 AM in response to xboxtremeby greymanely,Experiencing a similar problem after upgrading to Mavericks, my LaCie external hard drive is no longer visible, so I can't mount it.
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Oct 25, 2013 9:13 AM in response to xboxtremeby Jan Renell,Count me in among the affected. Western Digital MyBook used for Time Machine, totally empty.
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Oct 25, 2013 11:07 AM in response to xboxtremeby sgtpepper12,I got the same problem. One MyBook Studio II and one MyBook affected. Both are shown as empty in Finder.
Apple, please reply to our problems!
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Oct 25, 2013 2:46 PM in response to xboxtremeby JCPhoto5,I have the same problem. My WD 6TB My Book Studio II with RAID 1 reads empty in finder and any other program after updating to OS X Mavericks. When I updated my OS I made sure none of my external drives were connected in case anything went wrong I wouldn't lose 5 years of work. After the update was complete and I plugged my WD drive back in and found nothing I contacted WD's Tech Support as well as an IT professional I used to work with. Neither were able to help. I contacted a number of data recovery specialists and recieved a number of quotes starting around $1200 and up. Imagine my surprise when I came across this post with so many other similar issues all seeming to stem from OS X Mavericks. At this point I am afraid to connect any of my other external drives for fear they may also lose all the information I have stored.
APPLE PLEASE FIX THIS AND HELP US RETRIEVE OUR DATA.
Thank you
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Oct 25, 2013 6:00 PM in response to xboxtremeby AKabas,I don't claim to be any expert but my guess is that Apple's (software?) RAID took over and reconfigured the RAID. WD Drive Manager is obviously imcompatible with Mavericks as it appears multiple times in the menu bar everytime the drive is mounted and does not go away without a restart. The Empty/"MyBook" state of the drive is stuck no matter where I tried it (OS 10.8 and 10.6 with and without WD software).
I chatted with a higher level Apple tech support and sent him links to this and another thread (https://discussions.apple.com/thread/5475136?start=30&tstart=0). The end result at the moment was a low level data recovery recommendation which I will try to avoid as long as I can.
I'm holding my breath waiting for a solution from Apple and/or WD where my old volume and data will magically reappear.
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Oct 25, 2013 6:17 PM in response to xboxtremeby PlotinusVeritas,the cause of this issue is known
contact WD about a firmware update
or attach it to a mountain lion Mac for data retrieval
or last resort extract the HD from its enclosure for data extraction
Peace
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Oct 25, 2013 6:34 PM in response to PlotinusVeritasby Leo108,Can you please post a link to the firmware update.
Thanks
Leo