1 52 53 54 55 56 Previous Next 1,025 Replies Latest reply: Jul 1, 2014 8:05 AM by pratnala Go to original post
  • 795. Re: A NEW TRACKPAD DRIVER IS OUT
    V-l-a-d-i-m-i-r Level 1 Level 1 (10 points)

    @shaipal: Hi, the answer is super-simple: Trackpad++ is an alternate multitouch Apple trackpad driver for Boot Camp environment, i.e. for the real Windows installation on your Mac. So, Trackpad++ cannot (and has never been intended to) function inside a virtual machine, whether it's Virtual Box, VMware, Parallels, etc.

     

    @ALL: If you got the brand new Late-2013 Retina MBP, please email me, as your (simple) help could really speed up supporting the new model. (Just to remind, Mid-2009 to Early-2013 MBP/rMBP and Late-2010 to Mid-2013 MBA are already supported with Trackpad++).

  • 796. Re: A NEW TRACKPAD DRIVER IS OUT
    Martin Jovanovic Level 1 Level 1 (0 points)

    So it won't work in VM environment? Thought VMs emulate virtually everything, and OS doesn't really know it's in VM? What's the difference?

     

    I mean, if I put Win in VM (say VMWare) and install Bootcamp there (just plainly run Setup), will it work then?

  • 797. Re: A NEW TRACKPAD DRIVER IS OUT
    kthung Level 1 Level 1 (0 points)

    Hey Vladimir,

    How do I get multitouch gestures to play nice with other apps? I disabled the 4 finger swipe up gesture to minimize windows but I'm trying to use that gesture in BetterDesktopTool to show virtualized desktops, but currently swiping up with four gestures does nothing.

    Thanks!

  • 798. Re: A NEW TRACKPAD DRIVER IS OUT
    V-l-a-d-i-m-i-r Level 1 Level 1 (10 points)

    @Martin Jovanovic: Trackpad++ driver is only for Boot Camp in the meaning that you install Windows on the real partition, and boot into Windows like on the PC, not via virtual machine. This is actually what 'Boot Camp' means. Sorry, but no way to use it in virtual environment.

     

    @kthung: No way to re-assign the this gesture in the current version. Better customizability of the gestures should become available in the future...

  • 799. Re: A NEW TRACKPAD DRIVER IS OUT
    aaronjb_ME Level 1 Level 1 (0 points)

    @Vladimir: Did Trackpad++ really just restart my Macbook Air without warning or option to not restart when the installer was finished?

     

    I ask because I had a Disk Cleanup operation running, and the restart has rendered my Bootcamp install unusable. As in, it looks like I'll have to use the Windows 8 restore option to have a bootable Windows partition again.

     

    Can you confirm that the Trackpad++ installer restarts the computer without prompting or option to delay the restart?

  • 800. Re: A NEW TRACKPAD DRIVER IS OUT
    aaronjb_ME Level 1 Level 1 (0 points)

    Wow, your software does do an unprompted/unannounced restart:

     

    http://trackpad.powerplan7.com/installation_instructions.htm

     

    This is unacceptable. I now have a broken Windows install because of your bad practices.

  • 801. Re: A NEW TRACKPAD DRIVER IS OUT
    V-l-a-d-i-m-i-r Level 1 Level 1 (10 points)

    @aaronjb_ME: Indeed the computer is restarted automatically. I have prepared a collage for you, so that you notice that you missed the warnings 4 times minimum. Please see http://powerplan7.com/warnings.jpg

     

    I have this behavior embedded since 2010, I have 327,000 (only official!) downloads since that time, and the legit, Windows API-based method of rebooting I am using worked fine for all those people through all those years.

     

    Cheers,

    Vladimir

  • 802. Re: A NEW TRACKPAD DRIVER IS OUT
    aaronjb_ME Level 1 Level 1 (0 points)

    "Thanks for the help, Vlad! Much appreciated. My Windows install is now fixed and I'm ready to start working again."

     

    Oh, wait; that's not the reply I was able to type. My issue isn't with what API call you're using for a reboot, obviously. It's the fact that there wasn't a final prompt warning of the immediate reboot. It's a bad practice on your part, and if you can't acknowledge that, then you're overvaluing the importance of your work.

     

    Not only did you attempt to make me feel foolish, you glossed over my initial concern. Rummaging through the thread, I see that this type of response is typical from you. User support isn't exactly your strong suit. You're also confused about the difference between "trial" and "free".

     

    I should have read this thread first, and then I would have stayed far away from this software.

     

    I can see where my feedback will end up, so I'll quit while I've still got time to fix my borked OS.

     

    "Cheers"

  • 803. Re: A NEW TRACKPAD DRIVER IS OUT
    bb426 Level 1 Level 1 (75 points)

    I'm sorry to just butt in on this conversation, but just freely attacking a developer over something that was YOUR fault is unlogical and completely irrational.

     

    You should never have Disk Cleanup running while installing programs. Or any other operation that does anything similar. There are various warnings telling you to close all other applications before installing (like any other installer).

     

    Also like Vlad said, you were warned multiple times that the software will restart your computer automatically. If you can't put up with this fact, then you have the perfectly fine choice of NOT using the software. If that is the sole purpose that you don't want to use this perfectly fine software, then let it be your own decision. There are thousands of other people perfectly happy with this software who have probably NEVER had this problem because they listened to the warnings.

     

    Stop blaming the developer for your own mistake.

  • 804. Re: A NEW TRACKPAD DRIVER IS OUT
    Martin Jovanovic Level 1 Level 1 (0 points)

    The truth is out there.

     

    Without blaming anyone, let me ask, Vlad - is there any need to restart without a prompt?

    A prompt like this: "Windows will now restart." with one OK key waiting to be pressed.

    Would this prompt in some way endanger the installation procedure?

    Is there a strong reason not to have it?

     

    Otherwise I agree that it would be a good practice to have it. People are used to such practice. I was aware that Trackpad++ is not (yet) robust since it didn't work for me at first, and that was the only reason I took extra care while installing, read every word, every warning, had no other process in parallel etc. But who reads everything carefully while installing, let's be honest? If there is no strong reason against it, I think a simple little stupid prompt would make a user experience much better :-)

  • 805. Re: A NEW TRACKPAD DRIVER IS OUT
    benmeroff Level 1 Level 1 (0 points)

    No one else has complained about this being an actual issue, and believe it or not, Vladimir does take time to look into issues that can actually be replicated.  Please refrain from making angry remarks against the developer of the software you are using for free, and remember that, at the end of the day, the stability/success of your Windows installation is your responsibility, not the developer of a piece of free, third-party software you installed.

     

    Thank you for understanding.

  • 806. Re: A NEW TRACKPAD DRIVER IS OUT
    aaronjb_ME Level 1 Level 1 (0 points)

    This isn't 1995, folks. My expectations today are that software and driver installs at least ask for a reboot. Please don't try to argue that an unprompted - literally, no explicit acknowledgement required just prior to the reboot step - restart on any software install is the norm. It's not; that's bad design and to argue otherwise is to be an apologist or contrarian for the sake of doing so. Even my video drivers install in the background and, most often, don't require a reboot these days.

     

    I pointed out what I think is an issue, and then was ridiculed by the developer. I'll let you judge whether or not that was appropriate.

  • 807. Re: A NEW TRACKPAD DRIVER IS OUT
    bb426 Level 1 Level 1 (75 points)
    I pointed out what I think is an issue, and then was ridiculed by the developer. I'll let you judge whether or not that was appropriate.

     

     

    I'll let you judge whether or not one of your previous posts were inappropriate:

     

     

    I now have a broken Windows install because of your bad practices.

     

     

    Aside, your last post was much more understanding. Feedback is very useful in a development community, especially nowadays.

     

    You (and one other post above) brought a great point to the table, and it is completely understandable. It is good practice to be extra user friendly when developing a program like this by, for instance, letting the user decide when and IF to reboot. Other applications that install drivers do that (but not all), so why not change the installer to do this?

     

    I think Vladimir's thoughts on the matter are, like many others, "Why change it if it isn't broken", and "A very miniscule percent of active users have this problem". One could argue it is a very small change that would not (should not) affect the program at all, and the outcome will be the same.

     

    I also think that the dev is also trying to emphasize the importance of rebooting immediately after installation because it is a driver installation... some users (you may be surprised) do not understand the importance, and they will continue using the computer and wonder why it isn't working right.

     

    Feedback is feedback, and I say "Why not?" to this one. I hope it may be implemented in order to avoid maddening consequences like in your case. Because trust me, I understand the frustration completely. 

  • 808. Re: A NEW TRACKPAD DRIVER IS OUT
    V-l-a-d-i-m-i-r Level 1 Level 1 (10 points)

    Hey All... I apologize for not reacting to the original post in 100% gentleman way. You know, I've put so much effort to supply the community with the stable, well-tested driver product... So much that it's sometimes too disturbing to realize that some (good) people sadly ignore the warnings and get into trouble despite all of those efforts.

     

    I think it's time to explain: there is no way to avoid the automatic reboot. Non-obvious thing: because of the specifics of Boot Camp HID drivers stack (where trackpad and keyboard share the same bus!), both the keyboard and the trackpad simply stop responding after the initial driver insertion. Thus the reboot shall be forced and automatic, as the user will have no way to do it, except of holding Power button for 5+ seconds.

     

    I would like to emphasize that I do put the auto-reboot warning several times during the installation process, so clicking 'OK' while not reading what is in the warning message could be as much bad practice as forcing the reboot without prompt

     

    I can put an extra confirmation RIGHT BEFORE the driver insertion. But honestly, I always thought http://powerplan7.com/warn.jpg  is that kind of warning already.

     

    P.S. An announce for Late-2013 Retina Macbook Pro owners: the Trackpad++ for Late-2013 rMBP is coming next week!

  • 809. Re: A NEW TRACKPAD DRIVER IS OUT
    hbeardave Level 1 Level 1 (0 points)

    Vlad, the warnings are quite clear... there is no need to add "are you really, really REALLY REALLY sure that your realize there will be a reboot?????"

     

    Thanks for all of your hard work on PP7 & TP++

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