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Helpful answers
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Oct 25, 2013 7:28 AM in response to Amberettaby norm123,Hello Amberetta
When you erase your computer, make sure that the file format is Mac OS Extended (Journaled) and then try the install again.
Mac OS X v10.6 Snow Leopard: How to Erase and Install
http://support.apple.com/kb/HT3910
Regards,
-Norm G.
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Oct 28, 2013 9:50 PM in response to norm123by Amberetta,Thank you for responding Norm but unfortunately that did not work. From what I've learnt that because I had updated my software to a newer version it updated some firmware that rendered os x 10.6.4 useless. So basically the factory disk that came with my computer is useless and I don't know what to do because I don't have any education with computers. All I can think of is maybe trying to buy a newer version of os x to see if my computer will accept that. Please let me know if you have any input.
Thanks,
Amber
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Oct 29, 2013 10:00 AM in response to Amberettaby Eric Root,To buy a newer version, you need access to the App Store since newer versions are all downloads. If you have access to another computer that has at least 10.6.8 installed, you should be able to download the newest OS Mavericks. Once that is downloaded, quit the installer and make a bootable USB stick which you can then use to install Mavericks on the erased Mac. Other requirements:
- 2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
- 8 GB or more of available space
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Oct 31, 2013 2:21 PM in response to Eric Rootby rlfunique,I am having the exact same problem described here. Is upgrading to a newer version free? It seems silly that I would have to pay for an operating system twice. If the new OS does cost money, could I just bring my mac book pro along with the original installation CD to a nearby Apple shop and get them to fix it?
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Nov 1, 2013 9:03 AM in response to rlfuniqueby Eric Root,Mavericks (10.9) is free, but you need to update to 10.6.8.
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Nov 1, 2013 9:58 AM in response to Eric Rootby FrenchToast,If the firmware upgrade on the Macs in question made reinstalling an older version of OS X impossible, then the best course of action is probably to go to a Genius Bar or other Apple retailer/store with both the Mac and the install DVD it came with (as a sign of good faith), and ask that they install the latest iteration of the version of OS X that was installed on the Mac when it left the factory.
The retail price of Snow Leopard install DVDs didn't change with each newer version, i.e. it stayed the same from 10.6 through to 10.6.8, as far as I know, so the Apple people shouldn't have problems exchanging an older DVD against a new one, because this situation renders your machine utterly unusable.
