6 Replies Latest reply: Oct 25, 2013 7:48 AM by KiltedTim
Dfolz3 Level 1 Level 1 (0 points)

Cannot turn pass code off


iPhone 4, iOS 7.0.3
  • 1. Re: Pass code
    gdgmacguy Level 6 Level 6 (19,155 points)

    Why?  what happens when you try?

     

    If this phone is running a corporate Exchange account, then a passcode may be required and the option to turn off the passcode will be disabled.

  • 2. Re: Pass code
    Dfolz3 Level 1 Level 1 (0 points)

    I can see "Turn Passcode off" under settings/general/passcode lock but i cannot select it, it's grayed out and yes, I have my corporate exchange account running on this phone.

  • 3. Re: Pass code
    KiltedTim Level 8 Level 8 (37,790 points)

    If you have a corporate exchange account set up on the phone, and they require a passcode for mobile devices, you will NOT be able to remove the passcode without first completely removing the Exchange account.

  • 4. Re: Pass code
    Dfolz3 Level 1 Level 1 (0 points)

    Ok thanks.

    can i remove my account, turn off passcode, then re-install or turn on my Exchange account?

  • 5. Re: Pass code
    Rudegar Level 6 Level 6 (19,510 points)

    no

  • 6. Re: Pass code
    KiltedTim Level 8 Level 8 (37,790 points)

    If you do so, you will be forced to set a passcode again. This is a requirement set by the administrators of your Exchange account.

     

    Your choices in this situation are: Remove the exchange account, remove the passcode, and do NOT re-add the Exchange account.

     

    Keep the Exchange account and live with the passcode requirement.

     

    Buy your sysadmin a nice bottle of single malt Scotch Whisky and ask nicely if they would consider changing the policy.