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Every time I open iTunes I have to agree to the licence . . . . and MORE!

2796 Views 8 Replies Latest reply: Oct 29, 2013 1:43 PM by Onno909 RSS
Imageman100 Calculating status...
Currently Being Moderated
Jun 16, 2013 7:33 AM

Windows 7 64 bit  /  iTunes 11.0.4.4

 

Every time I open iTunes, I have to perform the following repetitive steps;

 

-Accept the license agreement

-Click Agree on the Welcome Screen

-Decline the default player offer even though I have checked the "do not show" box

-Select "Show Menu Bar"

-Select "Show Side Bar"

 

This is getting real tiresome. Help in resolving this issue appreciated - IM

PC
  • _racerx_ Level 1 Level 1 (20 points)

    See this thread: https://discussions.apple.com/message/22257893#22257893

     

    Still no fix, problem appears to be with an incompatibility with McAfee's latest version and iTunes 11.0.3 and 11.0.4.

     

    If you have McAfee installed, see the thread on how to test, then open a case with McAfee. Point them to the discussion link.

  • _racerx_ Level 1 Level 1 (20 points)

    Imageman100,

     

    Since the problem with iTunes not remembering its user settings appeared "out of the blue", I had to determine what changes were made to the system since the last time iTunes was saving the settings correctly and not saving the settings.

     

    Since I had not updated iTunes (I was still on v11.0.3), I concluded that it didnt' appear to be an "iTunes" issue (at least I had a high probablity that it wasn't iTunes at this point).

     

    Added to this, the second Win7 64bit system, was having the exact same problem.  Again, nothing was manually updated or changed to either system at this point.

     

    I concluded that the only changes made to either system was the automatic McAfee virus updates (a.k.a. "builds").  What each "build" actually changes I really don't know, but the McAfee update on Sunday evening seemed to be a connection to iTunes not working.  Besides if it was a native iTunes issue, more folks would be posting about it.

     

    If you read the link provided in my other response, you can follow along and see that another posted that they did contact McAfee, and they are looking into the issue.  We will have to wait and see what they say.

     

    Thank you

  • Onno909 Calculating status...

    I am experiencing the same problem again and again while having tried many things

    • remove itunes completely (all files and registries included)
    • reinstal itunes
    • disable virusscanner and firewall

     

    I am running on Windows 7 x64 andhave got ESET Nod32 as my security software and am running x64 iTunes 11.1.2.32

     

    Due to the fact that I am also having the same problem while using other security software I would try to look at the iTunes settings that are affected or let I say "not-affected" after entering your choice.

     

    Does anybody know where the "agree or not agree" option is being saved?

  • Onno909 Level 1 Level 1 (0 points)

    I found the solution and copy/pasted the stept to take. I got it from another subject related to the problem on this thread and it works for me.

     

     

     

    yep, let's investigate the preference files possibility.

     

    First, quit iTunes and log back into your usual user account.

     

    Next, we'll have to set your PC up to view hidden files and folders.

     

    From the Start menu, click Open.
    In the Organize menu, click Folder and Search Options.
    Click the View tab.
    In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
    Click OK.

     

    Now, in Computer, open "Local Disk C:".
    Open the "Users" folder.
    Open the folder with the name of your usual user account.
    Open the "AppData" folder.
    Open the "Local" folder.
    Open the "Apple Computer" folder.

     

    Drag the "iTunes" folder you see in there out onto the Desktop. Now launch iTunes. (This will cause iTunes to rebuild that set of preference files.) *The license agreement will appear for you again.* (That is expected behavior when that particular set of preference files is being rebuilt.)

     

    Cheers all

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