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iPhone 4 facetime not working

140296 Views 542 Replies Latest reply: Apr 16, 2014 7:06 PM by Mr John h RSS Branched to a new discussion.
  • DecAlpha Calculating status...
    Currently Being Moderated
    Oct 25, 2013 3:22 PM (in response to puneet99)

    Hi guys.

     

    I guess I came across the root of this FaceTime connection lost problem.

     

    When setting up FaceTime/iMessage on a new device for the first time, apple is signing a certificate for this device.

    These certificates were valid for exactly 3 years, which meant FaceTime stopped working due to expired certificates for the first users on 24/06/13, exactly 3 years after iPhone 4 and iOS 4 were launched.

     

    It seems that Apple has put into iOS 7.0.3 some code which is requesting new certificates in case the old ones are expired (that's why we have to again through the iMessage registration procedure since the update).

  • gring40 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2013 4:48 PM (in response to DecAlpha)

    Certainly sounds plausible, and I immediately wonder if there's a way to renew this certificate without all the upgrade gymnastics. That would be great.

     

    I also wonder, however, why iMessage is still working if that's the problem.

  • habibix Calculating status...
    Currently Being Moderated
    Oct 27, 2013 6:31 AM (in response to gring40)

    UPDATED TO IOS 7.0.3 OVER THE AIR

     

    TURNED OFF FACETIME THEN RE-ENABLED - BAM!! FACETIME WORKING AGAIN! NO RESET BESET OF NETWORK SETTINGS OR ANYTHING ELSE REQUIRED!

     

    FINALLY APPLE MOVED THE AR$E$ AND DID SOMETHING ABOUT IT ALL.

     

    LETS PUT THIS THREAD TO BED NOW!

  • nevets2 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 27, 2013 8:34 AM (in response to habibix)

    No!  This group is way too valuable to split up!  We've bonded.

     

    First we have to keep the doors open tillall of our bretheren have regained their Facetime

     

    And then...

     

    Aren't there other issues like this that we can help solve?

     

    We're superheros

  • nevets2 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Oct 27, 2013 8:34 AM (in response to nevets2)

    Oh.  And make no mistake about it.

     

    Apple DID respond to us.

  • Sjimmies Calculating status...
    Currently Being Moderated
    Oct 27, 2013 9:29 AM (in response to habibix)

    Yesssss! FT works again on my (early 2010 batch) IPhone 4 after updating to iOS 7.0.3, finally!!!

     

    It's a UK bought (neverlocked) phone, my provider is Vodafone NL (The Netherlands).

     

    So glad Apple fixed the issue after months of frustration ;-)

     

    And thanks to all of you here for the posts, testing etc.

     

    Keep up the good work!

     

    Greetings from Amsterdam

  • acDCuk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2013 5:08 PM (in response to habibix)

    i'm pleased many of you are pleased that this issue is 'fixed'...

     

    but i'm not... for me, I absoultely hate iOS 7, so for now, i'm going to hold off updating for as long as possible (like until majority of apps start making ios 7 minimum requirement).

     

    wish there was a fix for older firmwares, there's obviously something in the backup that could potentially fix this stupid problem.

     

    it was broken without a firmware update, so why can't it be fixed without a firmware update?

  • aquanaute Calculating status...
    Currently Being Moderated
    Oct 28, 2013 4:49 PM (in response to Michelle RR)

    Got an iPod 4th generation.

    Facetime not working since 3 weeks ago...
    Can't install ios7.

     

    Am I fu***d if I ever want to use FT again?

  • gring40 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2013 8:59 AM (in response to aquanaute)

    No, if iOS7 can't be installed, if you go the other route by Restoring the iPod to factory, you should then have the latest iOS Apple supports for that device. Then download your Apps, and your individually backed-up content.

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Oct 29, 2013 9:19 AM (in response to nevets2)

    nevets2 wrote:

     

    Oh.  And make no mistake about it.

     

    Apple DID respond to us.

    Apple responded to the feedback given at apple.com/feedback.

    Apple did not respond to this thread.

  • jhurley4 Calculating status...
    Currently Being Moderated
    Nov 10, 2013 3:05 PM (in response to Michelle RR)

    I recently had this problem. I noticed in my FT settings that there was no check mark next to my phone number. I turned off FT then back on, and the check showed up. FT then worked again. I also closed a white noise app. I don't know if that helps.

     

    Jill

    Southern New Jersey, USA

    iPhone 4S (Verizon)

  • gring40 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2013 3:45 PM (in response to jhurley4)

    With all due respect, there are ample reasons for FT failure with any iPhone, but the failure discussed here is specific to the iP4 only, and no later models. The fix has been furnished by Apple in the latest iOS7 update, and seems to be the only way to do it.

  • Shamaun Jiwanmall Calculating status...
    Currently Being Moderated
    Nov 13, 2013 10:07 AM (in response to Michelle RR)

    Do this:

     

    Go to Settings > wifi > click on your wifi network and change the DNS to 8.8.8.8

     

    FaceTime will work. Same goes for iMessage. Hope it works for you.

  • n808n808 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 8:21 PM (in response to Shamaun Jiwanmall)

    Isn't it strange how Apple claims Facetime connectivity issues were fixed in today's iOS 7.0.4, when we all who have been following this thread, know it got fixed in 7.0.3 - at least the iPhone 4 issues we were having.

     

    I guess perhaps there were other issues as well, but I am ambivalent about upgrading, in case it now breaks my Facetime again...

  • SurgeFilter Calculating status...
    Currently Being Moderated
    Nov 15, 2013 4:22 PM (in response to n808n808)

    *THIS* bug sure did *not* get fixed with iOS 7.03, and finally today (with iOS 7.04) 6 months later is the issue finally resolved and Facetime working on my iPhone 4 again.

     

    Thank you Apple.

     

    Horrendous that we'd all to read and type 35 pages of this thread and wait *FIVE* bug fixes upgrades for you to bother though.

     

    This thread can now be laid to rest.

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