Allen Brown

Level 1 (5 points)

Q: ibooks won't connect

Just installed Mavericks, iBooks won't download collections or connect to store. Tried authorizing, etc., no luck..

Macintosh 128K, G3, iMac G4, G5, PowerBook G5, Intel MacBook, iMac, Mini, Mac OS X (10.6), Fusion, Parallels

Posted on Oct 25, 2013 6:04 PM

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Q: ibooks won't connect

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by sberman,

sberman Oct 25, 2013 6:07 PM in response to Allen Brown
Level 8 (40,235 points)

Oct 25, 2013 6:07 PM in response to Allen Brown

Check System Preferences > iCloud and make sure your account is set up correctly.

Check iBooks > Preferences from iBooks' menu. Click Store at the top and check the download option there.
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by Allen Brown,

Allen Brown Oct 25, 2013 6:15 PM in response to sberman
Level 1 (5 points)

Oct 25, 2013 6:15 PM in response to sberman

Thanks for the quick reply! iCloud is set up but the download box in iBooks store setup is grayed. Selecting authorize, sign in etc is non responsive..
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by Allen Brown,

Allen Brown Oct 25, 2013 6:17 PM in response to sberman
Level 1 (5 points)

Oct 25, 2013 6:17 PM in response to sberman

FYI No problems with iTunes..
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by sberman,

sberman Oct 25, 2013 6:23 PM in response to Allen Brown
Level 8 (40,235 points)

Oct 25, 2013 6:23 PM in response to Allen Brown

Might restrictions be an issue?

Check iBooks > Preferences > Parental from iBooks' menu. Are restrictions set?

You say: "FYI no problems with iTunes". That may well be your problem with iBooks

If you were using the current version of iTunes (11.1.2), when you click the "Books" tab in iTunes for the first time under Mavericks, you would see a warning that the Books have moved, and then never see the Books tab in iTunes again.

Are you using iTunes 11.1.2? My guess is that is your issue.
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by Allen Brown,

Allen Brown Oct 25, 2013 6:34 PM in response to sberman
Level 1 (5 points)

Oct 25, 2013 6:34 PM in response to sberman

No restriction set. Using the latest iTunes and had it open first but hadn't selected Books. After your post, I went to Books, got the warning message, clicked ok then went opened iBooks but no change. FYI have installed on two other machines, no problem..
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by sberman,

sberman Oct 25, 2013 9:42 PM in response to Allen Brown
Level 8 (40,235 points)

Oct 25, 2013 9:42 PM in response to Allen Brown

Might you have multiple iTunes libraries? Check this article about iBooks for Mac:
http://support.apple.com/kb/HT5953
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by Allen Brown,

Allen Brown Oct 26, 2013 10:21 AM in response to sberman
Level 1 (5 points)

Oct 26, 2013 10:21 AM in response to sberman

just one library. tried reinstalling mavericks, same issue. Here's a screen capture:
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by Allen Brown,

Allen Brown Oct 26, 2013 10:22 AM in response to Allen Brown
Level 1 (5 points)

Oct 26, 2013 10:22 AM in response to Allen Brown

one thing i noticed that was diffeent on other installations: after the initial ibooks welcome screen, the system didn't ask me to log in to the store. i've tried logging out in itunes and back in, no change..
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by sberman,

sberman Oct 26, 2013 12:37 PM in response to Allen Brown
Level 8 (40,235 points)

Oct 26, 2013 12:37 PM in response to Allen Brown

Check the "Troubleshoot issues on a Mac", especially the keychain advice (third bullet) here:

http://support.apple.com/kb/TS1368
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by Allen Brown,

Allen Brown Oct 26, 2013 5:10 PM in response to sberman
Level 1 (5 points)

Oct 26, 2013 5:10 PM in response to sberman

nada, but thanks. any more ideas?
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by cactakla,

cactakla Nov 14, 2013 5:33 PM in response to Allen Brown
Level 1 (0 points)

Nov 14, 2013 5:33 PM in response to Allen Brown

I'm with you Allen. Having the same problem. You find a solution?

System Preferences > iCloud - no iBooks
iBooks > Store > Store Home - Cannot connect (same as screenshot)
iBooks > Store > Sign In... - Cannot connect (same as screenshot)
iBooks > Store > Authorize This Comuter... - Cannot connect (same as screenshot)
iBooks > Preferences... > Store - Grey out, can't check.

It synced when I upgraded but no longer syncs with my iOS iBooks.

iBooks > View > Show Purchases in iCloud - checked, but doesn't

MBP 15" Late 2008, OS X 10.9 (13A603), iBooks 1.0.1 (281)

No problems with iTunes or anything else. And yes... I'm connected to the internet.
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by sberman,

sberman Nov 14, 2013 5:48 PM in response to Allen Brown
Level 8 (40,235 points)

Nov 14, 2013 5:48 PM in response to Allen Brown

Does Store > View My Apple ID from iBooks' menu yield the correct result?
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by Allen Brown,

Allen Brown Nov 14, 2013 7:09 PM in response to cactakla
Level 1 (5 points)

Nov 14, 2013 7:09 PM in response to cactakla

Did not solve the problem exactly. Went it the Genius Bar, with no change after an hour or so of diagnostics, they couldn't find the problem. Ended up creating a new user, copied everything over, now works fine..
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by cactakla,

cactakla Nov 14, 2013 7:58 PM in response to Allen Brown
Level 1 (0 points)

Nov 14, 2013 7:58 PM in response to Allen Brown

There a quick way to move all your preferences over? Don't feel like repersonalizing a new user.

Just tried that trick... the new user was logged in, but couldn't access the store. When I signed out, it won't let me sign back in. Something's up.

Message was edited by: cactakla
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