Q: mavericks download stuck at 995mb

I was stuck on 995MB and, yes, I do have BT Business Broadband. Used the 'Hotspot Shield' idea mentioned in these pages and has worked a treat; as soon as I got past the 1GB download, I switched this back off and used my normal BT hub and continued the download. Now on 4.45GB and nearly there! Thanks for the advice.

Thank you! That was driving me nuts.

That's insane! I'm on a BT Business hub (Mac Mini) stuck at 996. Pause, literally 5meg via openzone and then back to wired connection again and it's fine.

Got to love BT.

Thanks rydnx. Simple, clear instructions and worked for me.

Of course, I'm on BT too.

Thank you so much rydnx!! It solves my problem.

this worked. after 30+ tries with every other solution I could find, thank you very much. and this is from someone who has only been using a Mac for about 2 hours (not counting the 8 hours clicking the Mavericks download then deleting, rebooting, repeating that I did yesterday), so the steps were very easy to follow...

LOL. 5mbps is more than enough to download the software. This isn't the issue.

It's just yet another example of Apple's incompetence eveyr time they release an OS upgrade.

I was more irritated the I spent hours trying to remove the download and start again and at 5mb it's a long while before you find out it's failed. I had more trouble removing the **** spawn which is 'Hot Spot Shield'. I ended up having to enable the root user, opening a terminal, going super user, ps -eaf | grep 'Hot' and then doing a kill -9 on the three processes that were running in order to be able to drag and drop the poxy thing into the trash. I wonder if  it was a particular server which happened to be the one which BT Broadband IP's defaulted to that had a corrupt dmg file and by using an alternative (even as slight as Openzone) made it select a different one?

Hi

After running Hotspot Shield and getting past 1GB downloaded, I turned doff HSS and continues as normal, no further issues and Mavericks downloaded / installed. But then Hotspot Shield opened up again every time I rebooted or even, it seemed, opening Safari. But I have 'Clean my Mac' which not only cleans out the c**p but also uninstalls anything. In less than a minute, HSS was gone. Sounds awfully complicated what you did!

I am on a 15mbps connection and had it stall at 995 mb about 6 times. What I ended up doing was pausing download at about 975 mb, pulling my physical network cable and attaching to iPhone hot spot and resuming until it reached 1 gb then I went back to physical 15mbps connection and it completed perfectly.

Hotspot shield is looks like border line malware to me.

rydnx - thank you very much this worked for me. Do we conclude that the problem is ISP related...if so BT is the biggest in the UK and they should get their act together.

@mattporter

There is an uninstaller that comes with Hotspot Shield inside the .dmg file.

@Mark401

Yes I do agree that Hotspot Shield seems kind of shady, so I suggest everyone uninstall that once you are done downloading OS X Mavericks. I install and uninstall Hotspot Shield quite frequently, for when I need to change my IP to access blocked sites or for situations like this.

@William Allbrook

Yeah I think the problem is with our ISP. The fact that it was stuck at the same mark everytime suggets something wrong with the ISP's cache. If you tried grabbing the download directly you'd see that the file is 996MB instead of the full 5.31GB, so from our ISP's point of view, the file is 996MB which explains why we get stuck at that everytime. Also I'm not from the UK but the majority of people facing this seems to be from the UK and is using BT as their ISP. I think all of you should contact them and let them know about this.

Hotspot Shield fix works!!

thanks so much this has been driving me nuts for 3 days.

Hi Carolyn,

You mention 15Mbs as a minimum.    70% of the UK operates on broadband with less than that.  2Mbs is not uncommon.   Can you say for certain that Apple's servers will not serve a download in sub-15Mbs connections?

2MBps is OK. But all these posts are about the same: 995MB is the 1GB data cache limit that is in the provider's server. Nothing to do with your computer nor the speed. That's why the "hotspot" method works.

This thread can be ended for me.