MarkElliott1010

Q: Exchange servers and Mavericks Mail

It loads it when you open the Mail app, but then no new messages will appear in the Exchange inbox while app is open - fetch new mail and the Activity Window show "Synchronizing Inbox" and jsut sits there and waits.. Close the app and reopen - New Mail appears.  Another  bug?

Mac mini (Mid 2011), OS X Mavericks (10.9)

Posted on Oct 23, 2013 7:42 AM

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Q: Exchange servers and Mavericks Mail

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  • by dahubby,

    dahubby dahubby Oct 24, 2013 4:20 PM in response to MarkElliott1010
    Level 1 (0 points)
    Oct 24, 2013 4:20 PM in response to MarkElliott1010

    I spent 2 hours on live chat with apple support today.

    Removed exchange account and replaced.  no fix.

    Reset my keychain. (a pain by the way to reinter all the passwords) no fix.

    Moved up to a supervisor tech...sent him the report from Connection Doctor in mail. no fix.

    he said he wants to check with engineering and email me back. waiting..

  • by pepijnbolt,

    pepijnbolt pepijnbolt Oct 24, 2013 4:30 PM in response to dahubby
    Level 1 (0 points)
    Oct 24, 2013 4:30 PM in response to dahubby

    Thanks for going through that! Must have been fun

     

    Looking forward what engineering comes up with.

  • by pepijnbolt,

    pepijnbolt pepijnbolt Oct 24, 2013 4:35 PM in response to Max Carnage
    Level 1 (0 points)
    Oct 24, 2013 4:35 PM in response to Max Carnage

    Max - note that the original poster is describing an issue where he only receives mail after quiting and reopening the app.

     

    I'm assuming with manually telling mail to look for new messages you mean that you have to click on 'get mail'.?

     

    If so from the OP's description this doesn't seem to work for them. Clicking 'get mail' doesn't work for me either.

     

    Btw, reopening mail only works half the time for me so who knows it probably all connected.

  • by MarkElliott1010,Solvedanswer

    MarkElliott1010 MarkElliott1010 Oct 24, 2013 6:40 PM in response to pepijnbolt
    Level 1 (4 points)
    Desktops
    Oct 24, 2013 6:40 PM in response to pepijnbolt

    I'm the OP - I've got three email accounts running on Mac Mail - Gmail, iCloud and Exchange.  I altered the setting "get new messages" from automatically to 5 mintues, and everything works for me.. Mail.jpg

  • by mfaizal34,

    mfaizal34 mfaizal34 Oct 25, 2013 2:34 AM in response to MarkElliott1010
    Level 1 (0 points)
    Oct 25, 2013 2:34 AM in response to MarkElliott1010

    nope didn't work for me

  • by MajikNET,

    MajikNET MajikNET Oct 25, 2013 2:56 AM in response to MarkElliott1010
    Level 1 (0 points)
    Oct 25, 2013 2:56 AM in response to MarkElliott1010

    You might want to take a look at https://discussions.apple.com/message/23493867#23493867 where a couple of people found a fix in the ~/Library/Mail/V2/MailData/Accounts.plist file that was causing this.

  • by eric@mac,

    eric@mac eric@mac Oct 25, 2013 4:15 AM in response to MajikNET
    Level 1 (10 points)
    Oct 25, 2013 4:15 AM in response to MajikNET

    Unfortunately the ~/Library/Mail/V2/MailData/Accounts.plist check did not worked for me.

    There where no strange or enormous duplicate lines or big file size.

     

    But in Mail (under the new Internet Account preference pane) I deleted the Echange account.

    In the normal Account preferences I added the Exchange account.

    It took a while to check the server, rebuild and download the mail but now it works like a charm!

    I hope it will stay so.

  • by jlinden7,

    jlinden7 jlinden7 Oct 25, 2013 5:23 AM in response to eric@mac
    Level 1 (4 points)
    Mac OS X
    Oct 25, 2013 5:23 AM in response to eric@mac

    I deleted my account and readded it 2 days ago. Mail syncs on it's own now but is often 5-8 minutes behind when an email is actually received - even though I have it setup to sync every minute. Looking forward to what Apple Engineering has to say.

  • by JeanVis,

    JeanVis JeanVis Oct 25, 2013 5:34 AM in response to jlinden7
    Level 1 (10 points)
    Oct 25, 2013 5:34 AM in response to jlinden7

    I am experiences the same ... Deleted 2 days ago, readded, mail syncs on his own in most cases (sometimes I still have to push the refresh button) but is always many minutes - even up to 20 - behind.

  • by shanus,

    shanus shanus Oct 25, 2013 6:27 AM in response to Max Carnage
    Level 1 (0 points)
    Oct 25, 2013 6:27 AM in response to Max Carnage

    Same issue here for me. I have a large exchange account, and I will get email on my phone or in Outlook immediately. It takes anywhere from 0-20 minutes (or never) to show up with mail, and requires quitting and reopening the program a few times to get the mail.

     

    Pretty frustrating, hoping for a fix soon.

  • by mfaizal34,

    mfaizal34 mfaizal34 Oct 25, 2013 8:46 AM in response to eric@mac
    Level 1 (0 points)
    Oct 25, 2013 8:46 AM in response to eric@mac

    wow ironically

    i try eric@mac method of deleting the Exchange acc..... restart my Mac & added the Exchange acc....

    suddenly it work like a charm

     

  • by acarruthers,

    acarruthers acarruthers Oct 26, 2013 6:56 AM in response to mfaizal34
    Level 1 (0 points)
    Oct 26, 2013 6:56 AM in response to mfaizal34

    I did that too and it worked for a while then regressed back to the older beahvior.

  • by MarkElliott1010,Helpful

    MarkElliott1010 MarkElliott1010 Oct 26, 2013 8:33 AM in response to MarkElliott1010
    Level 1 (4 points)
    Desktops
    Oct 26, 2013 8:33 AM in response to MarkElliott1010

    Now I just found something different... When did "Internet Accounts" show up in the System Preferences?  Is this a Mavericks change?  There were 2 TWO Exchange accounts under Internet Accounts, both logging into my one Exchange account - one for mail and one for calendars.. I deleted one of them, and activated the other to collect all my stuff (notes calendar etc.) and NOW everything seems to be working..

  • by crossed-wires,

    crossed-wires crossed-wires Oct 26, 2013 4:52 PM in response to MarkElliott1010
    Level 1 (0 points)
    Oct 26, 2013 4:52 PM in response to MarkElliott1010

    Add me to the list of those having issues with Mavericks Mail and Exchange. A few things I've noticed:

     

    New Exchange mail is not showing up regularly in my Inbox at home. It can take several hours before it appears. My last message in my inbox was almost a day ago now. However, Exchange folders other than my Inbox seem to update in "real time". I have my work Mac (10.8) running Outlook 24/7 and processing spam - and those messages in my Junk and Deleted folder appear at home immediately. Likewise, if I log into OWA web mail and move an item from my Inbox to another folder, it shows up right away in Mail (in the appropriate folder). So the Inbox is broken, but other folders seem to work as expected.

     

    On a manual check, the message in the Activity window stalls on 'Fetching new mail/Synchronizing "Inbox - " '. The progress bar is stuck at the beginning. After a few minutes, this message disappears and rapidly shows the synchronizing with my other folders, which as I say, seems to behave normally.

     

    I've also noticed the Activity stall on 'Fetching new mail/[Inbox] Requesting latest information' on an automatic fetch.

     

    I seem to be able to send fine though the Exchange server (including attachments), though the Sent folder is not updating consistently.

     

    Changing "Check for new messages" from Automatic to a fixed time has no effect. Turning on "Use Autodiscover service" doesn't help. Relaunching Mail does nothing.  I haven't deleted and readded my Exchange account as this can take hours to resync  my 20k emails (asuming it will!)...

  • by arturfromwest lafayette,

    arturfromwest lafayette arturfromwest lafayette Oct 27, 2013 9:52 PM in response to crossed-wires
    Level 1 (0 points)
    Oct 27, 2013 9:52 PM in response to crossed-wires

    Same issue for me. Exchange emails are delayed for several hours, and do not download even if I hit "Get New Messages" button. Tried all the suggestions in this thread, still does not fix the problem. The account was working fully before Mavericks update. Using Outlook as a (hopefully) temporary solution...

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