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Very slow receiving Gmail mails in Apple mail

5745 Views 25 Replies Latest reply: Mar 26, 2014 11:23 AM by RobClayton RSS
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yvesleon3105 Calculating status...
Currently Being Moderated
Oct 24, 2013 2:08 AM

Since Mail and Gmail do not work well together in Mavericks ( fine in Mountain Lion), I keep both my mail account and my webmail on.

Using Gmail both with Gmail apps for the company, as for private through Gmail.

Now I notice that it takes several minutes (can be 5 or more) before mails that I see in my webmail and that arrive to my Iphone are coming to my Mac's Mail.

Anybody noticed this as well and found a solution?

  • jeremy_v Community Specialists Community Specialists (1,770 points)
    Currently Being Moderated
    Oct 26, 2013 12:45 PM (in response to yvesleon3105)

    Hi yvesleon3105,

     

    Thanks for visiting Apple Support Communities.

     

    You may want to check the setting, found in the Mail preferences, that determines how often it will check for new messages from a mail server or service such a Gmail.

     

    Lion Mail: Check for new messages

    http://support.apple.com/kb/PH4835

    To automatically check for new messages, choose Mail > Preferences, click General, and then select a frequency from the “Check for new messages” pop-up menu. You can also select a sound to play when new messages arrive.

    Best,

     

    Jeremy

  • TSO Center Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 5:41 PM (in response to yvesleon3105)

    I have this problem as well, since updating to Mavericks, and also doing the recent Mavericks update which was supposed to improve gmail interoperability.

     

    For example, earlier today I was expecting an email and it did not appear in Apple Mail, after manually clicking Get All New Mail. I had the activity window open and watched it complete the progress bar for checking new messages. However the mail did not appear, even though I could see it sitting right in my Google inbox.

     

    I decided to test again a couple hours later in case it was a peak traffic time. Right now, I can see four new messages in my gmail webmail app (using Google Apps) in my web browser. All of them arrived in gmail more than 30 minutes ago. In Apple Mail, I manually select Get All New Mail several times, and they still don't appear in Apple Mail.

     

    Again, I watched the progress bars complete in the activity window. Still, they do not appear in Mail.

     

    Jeremy, this is not related to the automatic "check for new messages" setting, as I am manually checking them repeatedly.

     

    EDIT: All the missing messages did appear after a quit and relaunch of Mail

  • collinfromauburn Calculating status...
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    Nov 14, 2013 11:14 AM (in response to TSO Center)

    Same problem here.  Even when I manually check for new messages, it could take up to 30 minutes for me to see the emails on Apple Mail.  They come right through on ipad and iphone.

  • user 52 Calculating status...
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    Dec 17, 2013 4:21 AM (in response to yvesleon3105)

    I have also been having this problem - my phone alerts me that mail has arrived in my gmail account but it doesn't show up anytime soon in the mail app on my mac - not within a few minutes anyway.  Changing the frequency of checks for new mail in preferences makes no difference, nor will manually initiating a check for new mail.  The only thing that seems to work reliably is using the Mailbox/synchronize command.  Can that be done automatically with a script?  Anyone that could provide one would be my hero!

     

    Workarounds I have used are

     

    (1)  Use Gmail web interface - gets the mail as fast as my phone but clumsy because I work across several accounts and search/move in mail.app as though they were one unified account

    (2)  Bought and installed airmail - works perfectly in terms of mail retrieval but lacks some sorting and organising features that I rely on

    (3)  Listen out for a new mail notification on my phone to prompt me to manually initiate a mailbox sync on the mac - sounds ridiculous but actually the best of the three workarounds for me.

     

    email is something I use all day everyday and this problem has had a massive impact on my professional response time.  from a quality point of view I need to stop using my mac, however the set up time in migrating to a MS office has stopped me from doing that yet

  • rick.vaneck Calculating status...
    Currently Being Moderated
    Dec 17, 2013 8:32 AM (in response to user 52)

    I have the same issue--gmail sits there synchronizing for 10 to 15 minutes at a time--no mail comes through. Occasionally, I also get notifications of 1000 new messages and hundreds of new notifications, but they don't seem to actually be there.

     

    This is a PAIN--Apple, FIX THIS. Pretty basic stuff here since 1990.

  • Stacy Bartko Calculating status...
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    Dec 19, 2013 8:22 PM (in response to jeremy_v)

    Mine is set to "Automatic" and it still doesn't get my mail.  There is between 30 minutes and one hour between when my iPhone/iPad receives my GMail and when my MacBook.

  • NotSoCool Calculating status...
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    Dec 19, 2013 9:46 PM (in response to yvesleon3105)

    Email is around for how many years? Yet, Apple cannot, or don't want to give us a usable email software for how many years? The new version, under the equally troubling new OS, is simply unacceptable! Slow, not working, unpredictable, not working, slow, cannot quit, cannot send out email with attachment, etc... What's going on Apple? You guys need someone who can run bring back the quality and common sense! 

  • NatSag Calculating status...
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    Jan 6, 2014 2:05 PM (in response to NotSoCool)

    The new version, mavericks, is making me doubt why I spent so much money on a computer that was supposed to be good quality. Nothing works. How is it possible that I cannot use my Mail app (because it's too slow and receives my e-mails thousands of times) nor the one that I used before (for the same reasons)? I am going to reset my OS to the previous one, this is worst than the worst windows.

  • Daniel_Apple Calculating status...
    Currently Being Moderated
    Jan 23, 2014 9:20 AM (in response to yvesleon3105)

    Same problem here. Very slow syncing with Gmail ever since I upgraded to Mavericks. HELP!!!

  • Eric Root Level 6 Level 6 (14,000 points)
    Currently Being Moderated
    Jan 23, 2014 9:25 AM (in response to Daniel_Apple)

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Mail/Provide Mail Feedback

  • johnahamelv Calculating status...
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    Feb 4, 2014 8:31 PM (in response to yvesleon3105)

    I am having the same issue.  Mavericks Mail application is very slow at retreiving Gmail messages, even after manually clicking on Get Mail.  This was never an issue with the previous version of OSX I've used (Leopard, Snow Loepard, Lion, Mountain Lion).  I have sent Apple feedback on this issue.  After so many months, Apple has not yet resolved this issue.

  • gmesrob Calculating status...
    Currently Being Moderated
    Feb 5, 2014 9:30 AM (in response to yvesleon3105)

    I'm having the same problem. Jeremy's solution doesn't work. I have the setting on automatic already and it doesn't make a difference. The only thing that works is to quit mail and reload it. Often the mail program won't quit however and I have to force quit it so there must be something up with that. The delays are long and troublesome so I find myself shutting the program down often. After being a hard Apple patron for years I am finding myself migrating to Google products specifically for these reasons. As an independent contractor I have to be very focused on my professional appearance and increasingly apple products are making me look bad vis a vis my clients. Not responding to a client's email for 30 minutes because you don't know an email came in isn't working in my favor.

  • johnahamelv Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2014 2:32 PM (in response to gmesrob)

    Fortunately for me, I don't depend on email for my work.  So, my delayed Mail is more of an annoyance.  I read and respond to several emails on my iPhone and/or iPad, but the Mavericks' Mail does not refresh all that activity; it displays the inbox how it used to look like over 10 minutes ago

  • chadfromtoronto Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2014 1:43 PM (in response to yvesleon3105)

    I've got the same problem. Very frustrating. Perhaps it's time to ditch MAIL?

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