brian_mars

Q: After upgrading to Mavericks, my Thunderbolt display does not wake from sleep.

Upgraded to Mavericks. Using a 15" Early 2011 MBP with a Thunderbolt display attached. A Firewire drive is connected to the display. Every time the MBP is awoken from sleep, the display stays off, and a notification is displayed saying the drive was not ejected properly.

 

Each time, I need to unplug the thunderbolt connector and reattach it.

 

Has anyone else seen this behavior/have a fix?

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 24, 2013 12:24 PM

Close

Q: After upgrading to Mavericks, my Thunderbolt display does not wake from sleep.

  • All replies
  • Helpful answers

Previous Page 2 of 7 last Next
  • by Chris Such,

    Chris Such Chris Such Oct 26, 2013 4:33 PM in response to adrian-polglase
    Level 1 (0 points)
    Oct 26, 2013 4:33 PM in response to adrian-polglase

    I just came back to my mac after leaving it overnight and the TBD woke up correctly.

     

    This was with the System Preferences > Mission Control > Checkbox for 'Displays have seperate Spaces' unslected.

     

    Adrian, if that didn't work for you though, then the underlying cause must be deeper. I think we just need to hold on and wait for a fix from Apple.

     

    Cheers, Chris.

  • by extankerman,

    extankerman extankerman Oct 27, 2013 1:45 AM in response to Chris Such
    Level 1 (0 points)
    Oct 27, 2013 1:45 AM in response to Chris Such

    After following the: 'System Preferences > Mission Control > Checkbox for 'Displays have seperate Spaces' unslected.' sequence, my TBD woke up as normal this morning, too.

     

    Time will tell if that was the correct thing to do or just a handy workaround!

  • by John McPeake,

    John McPeake John McPeake Oct 27, 2013 4:51 PM in response to brian_mars
    Level 1 (5 points)
    Oct 27, 2013 4:51 PM in response to brian_mars

    I have the same system setup as the rest of the thread essentially.  Did the "displays have separate spaces unselect" and it still doesn't work.  How thorough is the Apple testing and regression?  Apple by definition is dealing with an all-Apple-controlled hardware environment (unlike Microsoft which has to deal with HP, Dell, AMD, Intel, etc.) and they still can't get this stuff right?  Wake from sleep has been an on-and-off issue through multiple releases of OS X by Apple.  Hello???

  • by Karl Kaufmann,

    Karl Kaufmann Karl Kaufmann Oct 27, 2013 6:32 PM in response to brian_mars
    Level 1 (93 points)
    Oct 27, 2013 6:32 PM in response to brian_mars

    Did two SMC resets, and it appears the issue is solved. Will check throughout the week if the problem crops up again...

  • by adrian-polglase,

    adrian-polglase adrian-polglase Oct 28, 2013 10:54 AM in response to brian_mars
    Level 1 (28 points)
    Oct 28, 2013 10:54 AM in response to brian_mars

    Okay. So after trying a few things from here which didn't work, I remembered I had some AppleCare left and decided to chat to some Apple support specialists. They told me to create a test User account with which, I discovered, didn't have the problem. So then he told me to do the following...

     

    1. Shut down my Mac
    2. Disconnect the Thunderbolt Monitor from both the Mac completely and the power source (and any other attachments to the monitor using the peripheral ports) and leave unplugged for about 30 seconds
    3. Perform a SMC reset on my Mac (Plug in seperate MagSafe charger > Press (left-side) Shift+Control+Option keys and the power button at the same time > Release all keys and power button at the same time)
    4. Then power the Mac back on and reconnect the monitor

     

    After performing all of these steps, the problem has resolved itself. Basically, it is a reset of both the Thunderbolt Display and the Mac's Power settings.

     

    Hope this helps!!!

  • by John McPeake,

    John McPeake John McPeake Oct 28, 2013 6:35 PM in response to Karl Kaufmann
    Level 1 (5 points)
    Oct 28, 2013 6:35 PM in response to Karl Kaufmann

    I did this Karl, and it worked, thank you!  That said, Apple needs to know that probably less than 3% of their users read these support threads.  The Mavericks update needs to either be re-written or perform an SMC reset (or two) as part of the install.  I'm sure there are (literally) millions of people that will have this same issue, which doesn't do great things for customer sat...

  • by epgraeff,

    epgraeff epgraeff Oct 29, 2013 3:54 PM in response to brian_mars
    Level 1 (0 points)
    Oct 29, 2013 3:54 PM in response to brian_mars

    Same problem, same solution.

    MacBook Pro didn't detect Thunderbolt display after upgrade to Mavericks.

    SMC reset solved it.

  • by Chris Such,

    Chris Such Chris Such Oct 30, 2013 3:37 PM in response to adrian-polglase
    Level 1 (0 points)
    Oct 30, 2013 3:37 PM in response to adrian-polglase

    Hi,

     

    This fixed it for me ... temporarily.

     

    I did the various resets to both the MBP & TBD. I left everything unplugged from the TBD and the next morning it woke up correctly. Last night however, I plugged all the hard drives back in (along with ethernet) and this morning, the problem was back again.

     

    I am going to test various configurations over the next few days to see if I can pin it down any further.

     

    Cheers, Chris.

  • by adrian-polglase,

    adrian-polglase adrian-polglase Nov 1, 2013 5:01 AM in response to brian_mars
    Level 1 (28 points)
    Nov 1, 2013 5:01 AM in response to brian_mars

    I'd like to chip in and also say the problem was only fixed for me temporarily after doing an SMC and Monitor Reset. Might get back onto Apple soon and see what they have to say.

     

    Grrrrr.

  • by brian_mars,

    brian_mars brian_mars Nov 1, 2013 10:21 AM in response to brian_mars
    Level 1 (10 points)
    Nov 1, 2013 10:21 AM in response to brian_mars

    OP here.

     

    I have tried the various solutions here and am still experiencing problems. In fact, a new symptom has appeared.

     

    I can work uninterrupted, glitch-free for hours at a time, as long as I prevent it from going to sleep. If it does sleep (either automatically or intentionally), upon wake, the screens glitch out (pixelated squares over the majority of both screens and the system becomes unresponsive. Sometimes the cursor is still movable but keyboard never is. This always requires a reboot.

  • by R Harbick,

    R Harbick R Harbick Nov 3, 2013 6:02 PM in response to brian_mars
    Level 1 (16 points)
    Nov 3, 2013 6:02 PM in response to brian_mars

    Like many here my MacBook Pro 15" Mid 2011 refused to start my 27" Thunderbolt Monitor upon wake up from sleep mode. Just a real pain in the southern reachs getting it started. Did an SMC reset and problem fixed. It's at least worth a shot before you break out the Apple approved Chicken blood and Holy Waters.

  • by John Willsey,

    John Willsey John Willsey Nov 4, 2013 8:39 AM in response to brian_mars
    Level 1 (0 points)
    Nov 4, 2013 8:39 AM in response to brian_mars

    Hello Everyone,

     

    I found this post series because of similiar behavior on my system as well.  However I have a 2008 MacPro with 30" cinema display and 3rd party 20" display.  Never had the issue till Mavericks.  One additional bit of troubleshooting you might want to try, especially Adrian, since you still have applecare is enable ssh login and when it happens try to login from another computer.  On mine, all processes are running fine, just no display and black screen.  I also found that if I reset the Windows Display server, the system comes back without a reboot, but all previous open apps get relaunched and one still loses any open unsaved work....  sudo killall -HUP WindowServer

    If you have this behavior, I'd suggest this issue is not macbook or thunderbolt related.

  • by One of the users,

    One of the users One of the users Nov 5, 2013 1:26 PM in response to R Harbick
    Level 1 (0 points)
    Nov 5, 2013 1:26 PM in response to R Harbick

    Same here (in other words, you're not alone guys).  After 10.9/Mavericks upgrade my TBD is ignoring my MBP.

     

    Tried the following w/out sucess - the problem still exists:

     

    1) SMC reset

    2) PRAM reset (I think it may have helped once)

    3) Turning off the "Displays have separate spaces" settings

    4) Connecting my wired keyboard to TBD, then to a USB hub, then directly to my MBP

     

    What does work is unplugging TBD connection and pluging it back to my MBP.  Only then it wakes up.

  • by crs1un,

    crs1un crs1un Nov 13, 2013 11:18 AM in response to brian_mars
    Level 1 (0 points)
    Nov 13, 2013 11:18 AM in response to brian_mars

    Glad I found this thread to learn I'm not alone with my TBD

    I don't use MBP, I have a late 2012 Mac Mini also with second display attached via HDMI.

     

    I've tried all the same things suggested, but no luck. The only fix has been to unplug and plug back in,

    but that's not an option when I have thunderbolt HDs daisy chained for video editing, so I end up having to restart my system.

     

    Looking forward to a fix.

  • by adrian-polglase,

    adrian-polglase adrian-polglase Nov 14, 2013 3:16 PM in response to brian_mars
    Level 1 (28 points)
    Nov 14, 2013 3:16 PM in response to brian_mars

    I was led to believe that the cause of this problem was to do with my user account, but I have since tried using a brand new admin account and have encountered the same problems... soooo with that, an SMC, PRAM and monitor reset, it's back to the drawing board...

     

    Come on Apple!

Previous Page 2 of 7 last Next