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BRAND NEW Macbook Pro freezing

359 Views 6 Replies Latest reply: Oct 27, 2013 4:24 AM by Miska_FL RSS
AmeliaMcG Calculating status...
Currently Being Moderated
Jan 16, 2013 9:35 AM

I have a BRAND NEW 3 day old macbook pro 13" laptop. Today, it has started freezing. The curser won't move and the keyboard doesn't respond.

I have to shut it down manually and restart. Which I'm sure can't be good at all.

I'm crap with technology. We are not friends.

If someone has suggestions on what to do can you describe it to me as you would a 3 year old.

 

Thanks so much!

MacBook, Mac OS X (10.6.8)
  • iamjaycee Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jan 16, 2013 10:25 AM (in response to AmeliaMcG)

    Sounds like what happened to my Macbook Pro recently, but mine is over a year old... It was related to a software & hard drive issue. Take it to the guys at the genius bar and they will run a diagnostics check, easy and efficient : ) Good luck!

  • dominic23 Level 6 Level 6 (18,520 points)
    Currently Being Moderated
    Jan 16, 2013 10:28 AM (in response to AmeliaMcG)

    A new Mac comes with 90 days of free tech support from AppleCare from the date of purchase.

     

    Have the serial # ready in hand and give AppleCare  a call.

     

    AppleCare: 1-800-275-2273

     

    Best.

  • erwin a.w. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2013 4:07 AM (in response to AmeliaMcG)

    here is a probale solution

     

    Here's the link with instructions: http://thenextweb.com/google/2011/06/24/chrome-for-mac-crashing-on-you-you-arent -the-only-one/

    1- choose Finder application
    2- on the main menu go to Go -> Go to Folder
    3- Paste: ~/Library/Application Support/Google/Chrome/
    4- Delete the "Default" folder
    5- Open Google Chrome and another Default folder will be created.

    That is it.

    Yep, it is chrome causing this. There`s another thread that discusses something about chrome causing a kernel panic. Look for that if the above doesn`t solve your problem.

  • Miska_FL Level 2 Level 2 (390 points)
    Currently Being Moderated
    Oct 27, 2013 4:24 AM (in response to AmeliaMcG)

    I have a question for you...  You said brand new but then you asked if it could be Chrome...  Sounds like you installed Chrome in that case was it working OK prior to installing Chrome? If you don't have any data on it yet or if you have a backup wouldn't hurt to perform  an erase and install from Internet Recovery just be sure to Accept the free apps from the App Store first so they can be added to your AppleID and reinstalled later.

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