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I just updated my Mac Pro and it doesn't work

251 Views 7 Replies Latest reply: Oct 27, 2013 10:28 AM by Kappy RSS
sagenamy Calculating status...
Currently Being Moderated
Oct 26, 2013 8:14 PM

The screen only has the apple icon and it doesn't work. Any thoughts? Ive restarted it twice (force quit) . Help?

MacBook Pro (13-inch Mid 2010)
  • Kappy Level 10 Level 10 (221,095 points)
    Currently Being Moderated
    Oct 26, 2013 8:16 PM (in response to sagenamy)

    Fixing a Mavericks Installation Problem

     

    How to manage a failed OS X Mavericks installation | MacFixIt - CNET Reviews.

     

    1. Intel-based Macs: Resetting the System Management Controller (SMC).

     

    2. Repair the Hard Drive and Permissions - Lion/Mountain Lion/Mavericks

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    3. Re-download and reinstall Mavericks.

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion/Mavericks: Select Reinstall Lion/Mountain Lion/Mavericks and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Oct 27, 2013 7:45 AM (in response to sagenamy)

    What graphics card does your Pro have ?

     

    Mavericks needs a Core CL supported card this effectively means that if you have an ATI Radeon HD 2600 XT then you need to upgrade to at least a ATI 5770.


  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Oct 27, 2013 7:52 AM (in response to sagenamy)

    Open the side panel and have a look on the card for the plate.

     

    You could also try a safe boot this will load socket drivers and get you to the desktop

     

    Safe book by

     

    To start up into Safe Mode (to Safe Boot), do this:

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

    Once at the desktop click on the Apple menu/About this Mac/More info/Displays  - Your card will be identified.

  • Kappy Level 10 Level 10 (221,095 points)
    Currently Being Moderated
    Oct 27, 2013 10:28 AM (in response to sagenamy)

    I asked the same question when my wife's car started and mine didn't. It just happens.

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