christina0508

Level 1 (0 points)

Q: i have problems loading pre-orders

When I try to open a pre-order album , itunes says the files are purchased but I can not click in to download them. There is no option for that .

Please help

iPhone 4, iOS 7.0.1

Posted on Oct 27, 2013 9:39 AM

I have this question too

Q: i have problems loading pre-orders

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Helpful answers

by jason269,

jason269 Oct 29, 2013 8:07 AM in response to christina0508
Community Specialists

Oct 29, 2013 8:07 AM in response to christina0508

Hi, christina0508.

I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.

iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727

If the album has been charged, follow the steps in this article to report a problem with this purchase.

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933

Cheers,

Jason H.
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