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Messages App says address is unverified?

457 Views 4 Replies Latest reply: Oct 27, 2013 12:52 PM by Ralph Johns (UK) RSS
URXP2NE Calculating status...
Currently Being Moderated
Oct 22, 2013 4:49 PM

I just updated to Mavericks, and I was pretty pumped to get it because of the messages app. (I was on OSX Lion earlier) I tried signing in with my normal Apple iD and it says it's unverified. I've been using this Apple iD for my iPhone and anything Apple for awhile now... what's up with that?

I've tried resetting my Apple iD password, but to no avail. Any ideas on what I could do? All of the dropdown menus at the top (Messages, File, Edit ect) are grey. (Unavailable)

Window capture 1.pngWindow capture 2.png

iMac, OS X Mavericks (10.9)
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    Oct 24, 2013 11:41 AM (in response to URXP2NE)

    Hey URXP2NE,

     

    I found an article that helps with troubleshooting Messages sign-in issues, and while it doesn't list the exact issue you're encountering as a symptom I think the steps could still apply. Give them a shot here:

    Try the following:

    1. Ensure that you have an active Internet connection.
    2. Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
      • Confirm that the email addresse(s) for your Apple ID has been verified.
      • Check for miss-types of the email address
        • Check the spelling of the email address
        • Check that all letters are lower case
        • Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
      • Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
    3. Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences.Tip: Enable "Set date and time automatically" in Date & Time preferences to automatically keep this information accurate.
    4. If third-party firewall or port filtering software is installed, it needs to be configured to allow connections toapple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
    5. If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications toapple.com, verisign.com or verisign.net servers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting.

     

    via: FaceTime, Game Center, Messages: Troubleshooting sign in issues

    http://support.apple.com/kb/TS3970

     

    Have a good one,

    Delgadoh

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Oct 26, 2013 2:06 PM (in response to URXP2NE)

    Hi,

     

    If you go to the Apple ID site (use the Manage option and Login) is your Email listed as Verified ?

     

    I was able to change the Email Address I have Apple Discussion send the Notification emails to which you can no longer do.

    This means I have a verified Email showing and a box that wants me to link the two.

    However when I do this it does not keep the new iCloud issued @me.com address.

    The original still works as an email but is from a dial up account which I would rather drop.

    snapApple ID.png

     

    Basically you can have an Apple ID that is not verified and it will work for many things.

    Now and then you may get reminders to correct this usually at iTunes Updates or changes to using email notifications from various Apple portals.

     

    Of course the issue comes when the email address that is listed is not longer accessible.

    If you set up a recovery/alternate email address you should be able to send the confirmation email  there.

     

    It will be worth checking Spam folders as the Apple email will be from a non reply address.

     

     

     

     

    3Sigcopy2.png
    10:06 pm      Saturday; October 26, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Oct 27, 2013 12:52 PM (in response to URXP2NE)

    Thanks for coming back and letting us know.

     

    Thanks for the points as well. I would have appreciated either amount.

     

     

    3Sigcopy2.png
    6:17 pm      Sunday; October 27, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

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