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Can't find Downloads file to play my rented movie. How to play rented movies?

289 Views 4 Replies Latest reply: Oct 27, 2013 8:33 PM by cesar.vidal RSS
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Oct 27, 2013 4:41 PM

That's it. Every time I rent a movie to see later I can't find it.

  • Winston Churchill Level 10 Level 10 (81,830 points)

    Welcome to the Apple community.


    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.


    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.


    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)


    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • Andyyy Level 1 Level 1 (0 points)

    Thanks Winston Churchill.  Rented a movie, watched it earlier today.  One family member didn't get to see it.  When I woke the apple tv back up and looked for the rental.  It was not there.  It was as if I never rented it.  I do remember I told Apple tv not to remember my itunes store account password when I first rented it.  I logged out of apple id and back in.  This time I told it to remember password.  There it was and I was able to start it again.  Not sure why it wasn't in the list upon waking it back up.  Maybe cause I told it not to remember password?  I think logging out and back in fixed it.  Once again, thanks.


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