Q: I can't download my pre ordered item. It only says "Purchased" how can I download it on my iphone!!!!! The link on the email doesn ... I can't download my pre ordered item. It only says "Purchased" how can I download it on my iphone!!!!! The link on the email doesn't even work more
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Helpful answers
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Oct 20, 2013 7:07 AM in response to kaextranby judysings,Hi kaextran,
Welcome to the Support Communities!
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you cannot find the file after following the steps above, you can redownload it:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you continue to have issues with this order, please notify the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
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Oct 28, 2013 12:50 AM in response to judysingsby NAKHERI,Hey, I just recently pre-ordered One Direction's new album, Midnight Memories. they said today (Monday, 28th) I'll automatically get a song downloaded onto my phone. I checked on iTunes and it says that I've purchased it already but when I go to downloads it says that I don't have any purchased music available to download. then I enabled "automatic downloads", but there's still nothing going on. Can someone please help me on this? :"(
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Oct 28, 2013 8:03 AM in response to judysingsby LittleA17,Im having the exact same problem as Nakheri. Same song same album. Im debating on canceling the pre order and downloading each song individually as it comes out but that seems like a pain in the butt for something that was supposed to be so simple.
I checked to make sure I have automatic download on for music and such. Its weird because I didnt have this problem for when I preordered books.
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Oct 28, 2013 8:16 AM in response to LittleA17by kawlmek3ls,LittleA17 and Nakheri, I'm a huge 1D fan and when my song wouldn't download, I wanted to cry. It would tell me it wa purchased and say it was downloading but it just wasn't. So after fooling around with it, nothing seemed to work. I finally had the bright idea to sign out of my Apple ID and wait a minute then signed back in. Then went to my purchased music, clicked on "Not on this phone" and there the little cloud was to download Story of My Life. IT WORKED. I was so thrilled. So try that and let me know if it works please or if I just got lucky.
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Oct 28, 2013 8:26 AM in response to kawlmek3lsby LittleA17,You are fantastic. That worked. :) Id send you a cake if it wouldnt get destroyed in the mail.
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Oct 28, 2013 8:35 AM in response to LittleA17by kawlmek3ls,Thank you! I only hope we don't have to do this every time they release the next 3 songs.
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Oct 28, 2013 4:43 PM in response to kaextranby zsaqib,I preordered midnight memories the day that it was available and today Monday the 28th of October "Story of My LIfe was available". it says that i purchased the song and that my preorder is on the album but the song is not in my music! can someone please tell me what is happening and how i can get my song? I never received an email about my download being available, so i have no link. I have tried everything you guys have suggested above but its not working for me . Everytime i go to the download section of my music it says that i have no active downloads. Can someone please please please help me....i'd really like my song! Thanks so much!
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Nov 9, 2013 1:03 AM in response to zsaqibby SkylarGroveDallas11,Your having the same problem as me tho...But it's just that I havent even receive and email but In iTunes it says that I purchased so yeah. I also tried all of the suggestion but none of them worked sadly :(
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Nov 11, 2013 5:27 AM in response to kawlmek3lsby juanma195,It didn't work for me, I preordered the ARTPOP album which is available already, I received the email, did what you said but when I tap NOT ON THIS IPHONE, there are no songs available.
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Nov 11, 2013 7:19 AM in response to juanma195by Brandaland,I'm having the same problem as you, I'm trying to download ARTPOP and I followed the steps from my email and I've signed out and back on.. It still says purchased but doesn't show up in my purchased or in my downloads........
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Nov 18, 2013 4:59 PM in response to Brandalandby Lauren Ga,If you go to the main iTunes page where all the popular music is advertised, click on the word "Support" under Quick Links. That's where it told me I had an item ready to download.
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Nov 20, 2013 3:56 PM in response to judysingsby clwhit,None of this is working for me. Not on the computer, not on the phone. I've missed 3 songs now out of the Midnight Memories pre-order. Help, please!
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Nov 21, 2013 5:13 AM in response to Brandalandby PhiPhi023,I have exactly the same problem as Brandaland. It say 'purchased' but only 4 songs of ARTPOP are available and downloaded. The others are not available and do not show up in available downloads.Signing in and out did not work.
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Nov 21, 2013 5:21 AM in response to Brandalandby juanma195,Do you have a credit card registered on your account or do you have balance, my issue was that I added a 20 card and bought the album (14.99) and a game (4.99), it happened that after taxes it was 20.18, so I had to add anothe card to get more balance. After that I tried to download it from my iPhone but it did not work, so I went to my PC and logged out, then logged in again an a message appears saying that I had some pending downloads, then I synced my iPhone and that was all.
