5 Replies Latest reply: Oct 28, 2013 2:08 PM by calyptic
Robert Wendel1 Level 1 Level 1 (75 points)

Ever since installing Safari 6.1 the other day, the FEDEX web site has slowed to a crawl. Quite literally, it takes 10-20 seconds to type in each letter in a required field. Other web site have slowed loading. All work fine on Firefox, but not on newest Safari. It was suggested I clear my cache, but can one do this without losing all my passwords and logins?

I'm on a Mac Pro using Lion (not Mountain Lion) and everything was just fine till this upgrade!

I rebooted from the recovery disk and ran full verify disk and repaired all permissions.

No improvement.

 

Any ideas?

 

Thanks,

Bob


Mac Pro, Mac OS X (10.7.5), 3.2GHz Quad-Core Xeon w 24 G RAM
  • 1. Re: Painfully slow web site after last upgrade
    Carolyn Samit Level 10 Level 10 (89,690 points)

    Clearing the cache will not delete your stored passwords and login.

     

    From your Safari menu bar click Safari > Preferences then select the Advanced tab.

     

    Select:  Show Develop menu in menu bar

     

    Now click Develop from the menu bar. From the drop down menu click Empty Caches.

     

     

    Quit and relaunch Safari. If you still have problems, try troubleshooting Safari extensions.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. I

     

    If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

  • 2. Re: Painfully slow web site after last upgrade
    Robert Wendel1 Level 1 Level 1 (75 points)

    I cleared the cache and turned off (even uninstalled) the one extension I had. I will say, that immediately zipped up Safari's performance in general. Many thanks!

    Unfortunately, it did not solve the problem with Fedex.com which,

    as I said, operates perfectly on Firefox.

     

    This one's going to be a head-scratcher I think, but the overall speed improvement gained from your suggestions was certainly well worth it.

     

    I've already informed Fedex.com, but they can not replicate the problem from their end using Firefox or Chrome.

     

    Many thanks Carolyn!

     

    Bob

  • 3. Re: Painfully slow web site after last upgrade
    Carolyn Samit Level 10 Level 10 (89,690 points)

    I use FedEx everyday without a glitch.

     

     

    Try deleting their cookies.

     

    Select the Privacy tab in Safari > Extensions.

     

    Click Details then type FedEx in the search field top corner of that window then remove FedEx cookies.

     

     

    Quit and relaunch Safari to test.

  • 4. Re: Painfully slow web site after last upgrade
    Linc Davis Level 10 Level 10 (118,215 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 5. Re: Painfully slow web site after last upgrade
    calyptic Level 1 Level 1 (0 points)

    Not sure I can be of much help in terms of a solution, but I will let you know that you are not alone. I'm runing OS X 10.7.5 and this happened to me as well. I use FedEx.com regularily and the slow down occured immediately after updating to Safari 6.1. I rebooted and it helped, but the site is still painful to use (when creating a new shipment). I have a feeling it has something to do with the AJAX code on the page. This happened once before a couple years ago. I don't remember the version of Safari or OS X or what fixed it .

     

    Anyway, I'll post a solution if I find one. I think last time I just started using Firefox until a Safari update fixed the problem.