4 Replies Latest reply: Oct 28, 2013 3:15 PM by yalK
yalK Level 1 Level 1 (0 points)

I already have Mavericks on my iMac and would like to re-install to see if it fixes some issues.  I tried to download again from the Apps store and I get this message:

 

Screen Cap 2013-10-23 at 14.54.22.jpg

When I click on Continue, the above goes away but NOTHING happens.  Of course, nothing happens on the Updates page either.

  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello yalK,

     

    Thank you for the question.  When Mavericks is already installed on your computer, you can reinstall using the Recovery partition on your iMac:

     

    OS X Mavericks: Reinstall OS X

    Use the built-in recovery disk to reinstall OS X while keeping your files and user settings intact.

     

    Important: You must be connected to the Internet to reinstall OS X.

    1. Choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command (⌘) and R keys.
    2. If you’re not connected to the Internet, choose a network from the Wi-Fi menu (in the top-right corner of the screen).
    3. Select Reinstall OS X, then click Continue.
    4. Follow the onscreen instructions. In the pane where you select a disk, select your current OS X disk (in most cases, it’s the only one available).

     

    OS X Mavericks: Reinstall OS X

    http://support.apple.com/kb/PH13871

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • 2. Re: Mavericks Won't Re-Download
    yalK Level 1 Level 1 (0 points)

    Thank you.  That process worked up to the point I logged in and got a dialog box that said "I have not purchased Mavericks" and it would not re-install.  How can I purchase something that is free and install it?

  • 3.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hi yalK,

     

    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    All the best,

    Sheila M.

  • 4. Re: Mavericks Won't Re-Download
    yalK Level 1 Level 1 (0 points)

    Solved the problem.  Joined Apple Developer Program.  Thanks!