MJF7

Q: Internet connection stopped working. How do I check the last time the ethernet port worked properly?

Ethernet port  ceased working at some point.  If I choose PPoE connection, the port on the swtich goes out as if the thernet is not 'active'/recognized.  If I chose DHCP, then the port is 'active' but still cannot get an internet connction.  I've plugged in multiple other devices using the same CAT5 cable and all can connect immediately.  When I plug the CAT5 cable into my ethernet port, back to the issue above.

PowerMac, Mac OS X (10.4.11)

Posted on Oct 26, 2013 4:19 PM

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Q: Internet connection stopped working. How do I check the last time the ethernet port worked properly?

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  • by BDAqua,

    BDAqua BDAqua Oct 26, 2013 5:00 PM in response to MJF7
    Level 10 (123,860 points)
    Oct 26, 2013 5:00 PM in response to MJF7

    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Network, does Ethernet show there?

     

    If you highlight it there does it show any info?

  • by MJF7,

    MJF7 MJF7 Oct 27, 2013 6:05 PM in response to BDAqua
    Level 1 (0 points)
    Oct 27, 2013 6:05 PM in response to BDAqua

    it shows under Active Services.  When I click on it, it shows a lot of information about the Built-In Ethernet.  Is there something in particular I am looking for?  Thanks.

  • by MJF7,

    MJF7 MJF7 Oct 27, 2013 6:09 PM in response to MJF7
    Level 1 (0 points)
    Oct 27, 2013 6:09 PM in response to MJF7

    If it helps... when I open Internet Connect, it does not show Ethernet any longer (it used to).  When I click on Airport - it says that Airport is connected to my network, and then it says 'Connected to Internet via Ethernet'.  But when I open System Preferences and click on Network - it brings up Airport (top in the list) as Green and says I am connected to the internet via Airport (which it is not).  Built In Ethernet is below (and shows yellow) and says it is currently active, has a self-assigned IP address, and may not be able to connect to the internet.

  • by BDAqua,Helpful

    BDAqua BDAqua Oct 27, 2013 6:17 PM in response to MJF7
    Level 10 (123,860 points)
    Oct 27, 2013 6:17 PM in response to MJF7

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?

     

    The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.

     

    Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...

     

    208.67.222.222

    208.67.220.220

     

    Then Apply.

  • by MJF7,

    MJF7 MJF7 Oct 28, 2013 4:56 AM in response to BDAqua
    Level 1 (0 points)
    Oct 28, 2013 4:56 AM in response to BDAqua

    Okay - set up the new location, made certain Built In Ethernet was on top of the port configurations, and entered the DNS #'s indicated.  When Itried connecting to the internet, I'm getting the sae situation as with the 'automatic' location... the system tries them in order, and ultimately shows Airport as the one active and 'connecting' to the internet with Ethernet listed as active, but indicating it has a sef-assigned IP address and may not be able to connect to the internet.

     

    On the Ethernet status screen, there is an IP address being assigned automatically with a subnet mask listed, but there is nothing listed for the router.  The airport status screen on the other hand, shows IP address, subnet mask, and router location.  It seems like the Ethernet simply cannot 'find' the router or vice versa.  Thsanks for your assistance.  I haven't tried your instructions for going back in time to see if I can find when the problem started.  I will do that later today.

  • by MJF7,

    MJF7 MJF7 Oct 28, 2013 4:57 AM in response to MJF7
    Level 1 (0 points)
    Oct 28, 2013 4:57 AM in response to MJF7

    Sorry - the 'back in time' were instructons i saw on another posting in help.  Not sure if that would help or not.  Cannot understand what would cause the ethernet port to stop working.  Any other 'logic' or files that may have gotten messed up?  How would I research this?

  • by BDAqua,

    BDAqua BDAqua Oct 28, 2013 10:16 AM in response to MJF7
    Level 10 (123,860 points)
    Oct 28, 2013 10:16 AM in response to MJF7

    Hmmm, Ethernet is indeed failg for some reason, Ethernet is prone to getting killed by power spikes & such, any of that happen lately?

     

    In the Network pref pane>Ethernet>Ethernet tab, try Configure>Manually, Speed>10 BaseT, Duplex>Half Duplex, MTU>1492

     

    Reboot & test.

  • by MJF7,

    MJF7 MJF7 Oct 28, 2013 5:51 PM in response to BDAqua
    Level 1 (0 points)
    Oct 28, 2013 5:51 PM in response to BDAqua

    I am not aware of any spikes recently, but I could not say for certain if this happened ad has caused a problem.  Other than the ethernet connection - all else seems to be working fine.

     

    I tried your suggestion above, but there is still no router showing under either Location for the ethernet.  There is an assigned IP address when I choose TCP/IP under the Ethernet connection.  If I select PPoE, then nothing shows up for an IP address.  Regardless, there is a problem betwenn the ethernet port and the router.

     

    Is there any way to go back in time and discover when it ceased working?  Are there any settings or information under [Apple Icon at top left>About this Mac, then click on More Info, then click on Network] that would provide any guidance?

     

    Any way to 'test' the port itself?  And if we are exhausting all options for getting this to work, any idea what is takes to replace the port?  Thank you!

  • by BDAqua,Helpful

    BDAqua BDAqua Oct 28, 2013 6:22 PM in response to MJF7
    Level 10 (123,860 points)
    Oct 28, 2013 6:22 PM in response to MJF7

    Replacing the port means replacing the whole Logic board on Macs.

     

    As far as testing it, maybe...

     

    http://www.ebay.com/bhp/ethernet-tester

     

    As far as finding when it happened, you might search the system log for the IP of your Router & en0, like somr part of this string...

     

    AM kernel AppleBCM5701Ethernet - en0 link active, 100-Mbit, full duplex, symmetric flow control enabled